Ramapo Manor Ctr For Rehab & Nursing

The direct caregivers of Ramapo Manor are wonderful. They are attentive to the patients and friendly. My complaint is not with them, rather, it is with upper management. Specifically, I refer to the Head of Admissions. My experience with her is very negative. In every discussion, she's been rude, curt and dismissive. Not the type of qualities that someone in that position should display, especially a nursing home. She has made my loved one feel unwanted, uncomfortable and disrespected. I would not recommend the facility based upon this experience. We are making arrangements right now to move my relative to another facility where she will feel that she's being treated with dignity and compassion. I hope that the people who read this will think twice before letting their loved one live at Ramapo Manor. :(

One of my senior family members was there for several months for rehab and I must say that from the upper management all the way down to the support helpers, the attention and care they gave them was despicable. Wait times to get help or meds for my family member was ridiculously long and they seemed very uncaring and rude. The facilities themselves where dirty, remained uncleaned for weeks and the place smelled like dirty cat litter. When we (the other members of my family) brought these things to the attention of upper management and directors, they acted with ignorance and arrogance. I will never, under any circumstances, never bring mack a family member there again because of these experiences we had. Since they are dealing with the elderly and the sick, they should act with more compassion, but they did not and that made up our minds to remove my family member from their facility and seek other arrangements. The whole experience was very upsetting to our whole family.

I am only speaking about the rehab side which is rooms 1 thru 12. I find the nursing staff is unapproachable. They do not want you to ask questions about your loved ones care. The head nurse Opal has an attitude and is rude. She does appear to be up there in age and it just maybe her time to go. When medication is distributed they go from resident to resident without washing or sanitizing their hands. I wonder what the infection rate is there. They did score 2 out of 5 after their state survey which means their overall rating was poor. The rooms need to be painted they have pink walls looks like an old maternity wing. The products they use on the residents are low end which is a wonder why they had a hard time treating wounds. I can't wait for Medicare to roll out the paid for performance in the nursing home sector. It's unfortunate all of the nursing homes get the same rate of return when clearly some of their clinical outcomes are not that great. Hopefully paid for performance would make those nursing homes like Ramapo Manor step up their level of care. On a good note|I do think the Kessler rehab personnel are great. I think they should not use Ramapo Manor as a satellite center does nothing for their reputation.