Grove Street Extended Care and Living Center

My mother in law reside at Grove Street Extended Care in San Francisco, California. The first time I visited the facility I went with my ex-husband and my son Shon. I wasn't too impressed with the staff, the furnishing or the food. The staff was fairly pleasant, but did not seem to expedite guests requests quickly, rather they moved slowly and in my opinion irresponsibly. We brought her food due to the negative feedback my ex-husband from his mother regarding the meals provided by the facility. The television was isolated and old, not giving patients with poor eyesight an equal opportunity to enjoy media. The staff also turns the TV off even if a patient is requesting it stay on. One patient was singing along to the television when it was rudely turned off. The staff has more importantly ignored doctor's instructions pertaining to massaging the legs of my mother-in-law to alleve pain and stiffening of her joints so she could walk around. She cannot walk now and is locked into an uncomfortable position. I was very disappointed overall with my experience and I would not recommend this facility to anyone.

My girlfriend's grandmother was a resident here when she's still alive. I rated 3 stars because not all of the staffs here are nice. I understand that they are tired from work but they could have fake a smile at least.