Caring.com
Caring.com

(800) 558-0653

Terrace of St. Cloud

3855 Old Canoe Creek Road, Saint Cloud, FL 34769

(800) 558-0653 (Call a Family Advisor)

3.07

(14 reviews)

Offers Nursing Homes

Get Cost Information

Who are you looking for?

Full Name

Phone

Email

By clicking Get Costs you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.

Get cost information
Find out availability
Ask about payment options

Reviews of Terrace of St. Cloud in Saint Cloud, Florida

3.07

(14 reviews)

  • Facility

    4.2

  • Staff

    4.2

  • Food

    3.5

  • Activities

    3.5

  • Value

    5.0

Reviewer#AT0116b

2

January 19, 2023

I am a friend or relative of a current/past resident

My father was in the Terrace of St. Cloud. My father was there for probably five days. He was looked after during the day. I guess it was okay. It's not an inviting place either. None of these places are inviting. It looks just like an asylum, they look grayish and depressing. There were no activities. There were only two beds per room, the layout was better because it wasn't as cramped. They had a bureau per patient and a small closet per patient. The place was clean.

Lydia352

5

May 23, 2022

I am a friend or relative of a current/past resident

I am a friend of a former resident that was in this facility. Staff was very friendly, Rooms where cleaned. The activities were amazing. Staff is always welcoming and pleasant. The DON was very involved in my friends care. From admission to discharge we were welled informed. If you need a place for your loved one to be cared for this is the place for you..

jlln

5

May 18, 2022

I am a friend or relative of a current/past resident

My relative entered The Terrace of St. Cloud in 2006The facility is always clean & well kept. The entire staff is professional, informative, caring & always answers all questions asked about my relative's care. Since my relative can no longer do anything for their self, the staff tends to all her needs & does them well. I feel this is a wonderful place & even though I could move my relative to a facility closer to me & start all over with her care, I won't as I have gotten to know this facility & most of the care givers here & I do recommend the Terrace of St. Cloud!

MC

5

June 21, 2021

I am a friend or relative of a current/past resident

After my father got out of the hospital, he went to The Terrace of St. Cloud for therapy. The first time he went was in January, and then he went again in February. The front-office staff were really nice and very helpful. When I called over there, the nurses and the doctors were really nice. I didn't have any bad experiences with them. With the pandemic, we couldn't stay too long; they gave us thirty minutes via an appointment, and I didn't have any complaint about that. They took precautions for visitors. The inside was clean and organized. They always informed us if he was eating well and about how he was doing. The neighborhood was quiet and clean. They had activities, but my father didn't want to do anything. When I went over there to visit him, I heard nothing bad about them.

Miss Screen

1

December 1, 2020

I am a friend or relative of a current/past resident

My loved one was sent here. If you have a loved one here PAY ATTENTION. There was a serious lack of communication with care givers/nurses/doctors and it was hard to get a hold of them other that a temperature taker who would say " Yes, they are fine" . They gave medication to calm my loved one down who was scared pissed and didn't want to be there (who would?) so this places solution was to medicate.My loved one became a babbling shaking person who 2 weeks prior could stand and a month or so prior could ride a bike. They appeared to over medicate as a solution. Clean clothes and snacks and other foods were dropped off and not used. Some things that could have improved their health since they were loosing weight. My loved one fell and I was not told until calling to check on them to find out they had been sent to the hospital. I know COIVD can make connecting harder, but please pay attention, ask questions and demand that they tell you what they are giving as far as medications. My loved ones condition worsened here.

truffle

5

August 19, 2020

I am/was a resident of this facility

I was at the Terrace of St. Cloud for rehabilitation. I had been in the hospital for 16 days on complete bed rest so I was very unsteady on my feet. I was at this facility for 19 days and by the time I left I was walking without any help. Their therapy department is fantastic. I got an hour a day of therapy both physical and occupational. If you are considering a facility for therapy this is it.

jesus garcia

1

November 29, 2017

I am a friend or relative of a current/past resident

If you love your family, never put them in this place ... my father had a fracture in his hip, caused by a nurse in this horrible place. he was transferred to the hospital in saint cloud where he underwent emergency surgery and after a few days he died ... please if you love your parents or your husband or wife never put it in this place

Robbe

5

April 2, 2017

I visited this facility

I have friends who are residents there. I visit regularly and often will have a meal. ($3 & always nutritious and very good). The staff are caring and the atmosphere is always bright, happy and upbeat when I am there. I visit several nursing homes over years and find the st Cloud Terrace at top of list for cleanliness and lack of odors. If needing nursing and rehab services always visit several places and look, smell, listen and observe for your own.

R.D.H.

4

February 9, 2017

I visited this facility

As a patient of over 6- months at The Terrace, and a patient of pass several other Nursing Homes in the area,, I find the harsh, unfounded, and untruthful negative words about The Terrace upsetting, and misleading, The Terrace of Saint Cloud employees are professional,loving, and caring individuals,

Smac

1

August 18, 2016

I am a friend or relative of resident

After a couple of weeks of relative was admitted at this facilty was hospitalized with a urine bacteria. The food is awful almost evetyhing is fried and looks very disgusting. The night shift is a mess, nobody cares if the patients are wet or if they have eaten. They serve "afernoon meal" by 6pm, after a while, they pick up the trays in the "lunch room"/"activities room" full of that nasty what they call food and the patients stays hungry. Most of them are unable to feed themselves and nobody helps them. They have a close area for some patients that appears to be encarcelated. The place smells and os not clean. They don't bath them everyday and they don't take care of them. If you love your parents/family DO NOT take them to this place. It's HORRIBLE!!!!

leatella

1

March 16, 2016

I am a friend or relative of resident

03/2016 My mother was a short term resident at this facility and was there less than two weeks before being taken to the hospital. On Friday, March 11, I visited my mom, she was feeling very weak and nauseous. She had diarrhea and thought it was the food. The next day, Saturday, I went again for a visit, and was told by the rehab therapist that mom did not want to do therapy that morning because she had diarrhea, felt dizzy and was extremely pale. She just wanted to lay down. I convinced her to go outside a little in the wheelchair and after 20 minutes she wanted to go back to bed. I asked the nurses, specifically the unit nurse, to call a doctor because she was not feeling well. She already had gotten c-diff twice before and they knew her history. The unit nurse, Blanca, told me that she will order lab tests for that night but they wouldn’t be picked up until the morning. Sunday morning I went to see my mom and something didn't feel right. When I stopped by the nurses station I was told that she was given Imodium the night before. The day nurse, who spoke very little English, didn’t know how she was feeling. She said her computer was showing red and when it turns green, she can see how she was doing. Why is it that you don’t know how my mom is doing, it’s 10:30, have you seen her today? When I walked into her room it was mayhem. The CNA told me that my mom was having diarrhea and was lifeless. My mom laid on her bed literally lifeless, no movement whatsoever. I started yelling, crying and demanding that they call 911. After getting a hold of the unit nurse, my mom’s nurse took her vitals. She had over 101 fever, her BP was extremely high and she was unresponsive. They called a non-emergency transport because she said that my mom was stable. When the medics came to get my mom she was feverish, as they put in their report “confused and unresponsive”. Once they got her to the hospital, my mom had over 102 fever, diarrhea, BP was 176 +, dehydrated, WBC was 50,000, potassium was very low, and was in congestive heart failure. She also came back positive with having c-diff, yet the unit nurse at The Terrace said that her stool didn’t have the c-diff smell. If I hadn’t gone Sunday morning to see her my mom would have died that day or shortly thereafter. Now, why would anyone want to put their loved ones in this facility? If your loved one is at The Terrace, keep a close eye on them, if you feel something is not right, speak up, report it and be proactive on behalf of your loved ones.

unhappywithsouthernoaks

1

January 12, 2015

I am a friend or relative of resident

I regret not writing this review sooner but just now thought about it. In October of 2013 my mother was in Southern Oaks for nearly a month while I was moving us from Orlando to Kissimmee. What a nightmare that facility is. When I admitted my mother it was on a Sunday so there were no administrative offices open so I had to deal with the head nurse. She didn't seem to have a clue about my mother being there and it took seemingly forever to get my mom admitted. This should have been my first clue that this place was substandard. While my mother was in the facility I visited her a couple of times and each time I saw her she was dirty. Her hair had not been washed, her nails were caked with dark stuff and her shirt was heavily stained with food. The worst was when I picked my mother up to bring her home. My mother was again, dirty. She had dandruff and this is something that my mother has never had. Ever. Her nails again were caked with crud and she had a bloody Band-aide on her shin that was peeling off. There was dried blood on her clothes and on her leg. The CNA got my mother ready to leave and tried to send her home without her shoes. No one could find my mother's shoes! The shoes like everything else my mother had were clearly marked and how do shoes get misplaced anyway? To make matters worse, the feet for my mom's wheelchair were missing. The nurse tried to tell me that my mother's chair didn't have the foot rests on it when she was admitted. Seriously? I got angry and told the nurse she had better find some foot rests for the chair and she had better get everyone scrambling around to locate my mother's shoes. They took the foot rests from another chair and put them on my mother's chair. Still no shoes though. When I got my mom home I looked her over carefully and found that her foot was terribly swollen. No one even bothered to mention this to me. I took photos of my mom and sent them to the administrator. I took photos of her bloody bandage, the dried blood, swollen foot, stained clothes, dirty hair and filthy fingernails. When I opened my mom's suitcase I realized that many of her clothes were missing. On Monday I called the facility and the administrator wouldn't take my call so I was put to the social worker, Steve. I explained to him the condition I found my mother in when I picked her up, I told him about the missing articles, the missing shoes AND a quilt that I had taken to my mother to use. He assured me he would look into it. No matter how many times I tried to talk to the administrator she would not talk to me nor email me back. Steve was the only person who helped me. I had taken photos of my mother's clothes before she was admitted and I sent Steve photos of the missing items. These clothes were never found nor were the shoes. I imagine that someone is walking around wearing them. Steve did offer to buy my mom a new pair of shoes and I accepted his offer. I want to say something about the head nurse there. I don't recall her name but she is from California. During my mother's stay, the nurse would call me occasionally for whatever reason and during one particular conversation she told me that when she lived in California, she was a psychic medium. Wow. This is something she should have revealed to me. How unprofessional! When Steve called me to pick up the new shoes and my mother's quilt that they located I went in on a week day when the facility was very busy. Around the nurse's station were a lot of people hanging around including a couple of construction workers. I walked up to the head nurse and told her that I was there to get my mom's quilt. I said this to her: " Did you ever find my mother's clothes and her shoes?" The nurse said no. I then said this loudly in front of everyone: "Well, you told me that you are a psychic medium. You should know where my mother's things are!" The nurse turned red in the face and said, "They're not here!" How did she know that? Is she really a psychic? Yeah, sure. Whatever you do, do NOT place anyone you care about in Southern Oaks. I don't know if the same employees are there but I heard from a reliable source that this place has a revolving door. No one seems to stay there. The facility is so bad I wouldn't even let a dog stay there.

Caring92307950

3

September 11, 2014

I am a friend or relative of a resident

The people in the Terrace were very nice to my husband. They have a very friendly staff and seem to care for the patients. They are always very willing to try to do whatever is asked. It seemed very clean, and I did not have any issue with cleanliness. My husband had a semi-private room, and the room size was fine. There was a lot of light coming in because they opened the curtains to let the light in. It wasn’t all dark and gloomy. I saw the food, and some of it looked good. I appreciated that they would take them outside to the porch and they would play music and bring refreshments for them.

Corbin

4

April 18, 2012

I am a friend or relative of a resident

The amenities and facility is fairly nice due to being recently furnished and improved. The staff is very kind to the residents and those visiting it. The staff takes good care of everyone and keep a good eye on all of the residents. If something happens to one of them the staff is right there almost immediately helping to make sure everything is okay. At times some of the residents do run around and get into stuff and other residents belongings but the staff is often right on them helping to keep them out of stuff and give back anything they may have taken. At times the area does get a little unclean but when that happens the staff is on the ball cleaning whatever accident or mishap happened. The place is very good to everyone there and the staff does a good job of observing the residents and making sure the area is clean and sterile.

What you can do with Caring

  • Search the Caring database

    Quickly search the largest online senior living and senior care directory

  • Read reviews and expert guidance

    Read our authentic consumer reviews and content by experts

  • Speak to a Family Advisor for free

    Guided, expert advice to find the best community or agency for you

  • Take a tour to decide yourself

    We’ll help you book tours or get in touch with local agencies

Services and Amenities of Terrace of St. Cloud in Saint Cloud, Florida

General

  • Resident Capacity: 120

Medicare

  • Health

    1.0

  • Overall

    1.0

  • Quality

    2.0

  • Staff

    3.0

Medicare Provider Number: 105528
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About Terrace of St. Cloud in Saint Cloud, Florida

Terrace of St. Cloud is a Senior Living provider in Saint Cloud, Florida that offers residents Nursing Homes services. Contact Terrace of St. Cloud for more details on services and rates.

Map of Terrace of St. Cloud

Help seniors by writing a review


If you have firsthand experience with a community or home care agency, share your review to help others searching for senior living and care.

Request Pricing Information

Who are you looking for?

Full Name

Phone

Email

By clicking Get Costs you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.

mother and daughter online shopping

Compare costs, photos & reviews of senior living and care options near you.

 

Questions?

Call to speak to one of Caring’s Family Advisors, or submit a request for more information here.

(800) 558-0653

Didn't find what you were looking for?

Caring's Family Advisors can help answer your questions, schedule tours, and more.

Call us at (855) 948-3865

Helpful Articles

Senior Living Communities near Osceola County, FL

  • Orange County
  • Seminole County
  • Brevard County
  • Polk County
  • Lake County
  • Volusia County

Senior Living Communities near Saint Cloud, FL

Other Senior Care in Saint Cloud, FL

Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

Our Services

  • Senior Living Directory

  • Senior Care Directory

  • Caregiving Resources

  • Sitemap

  • Terms of Use

  • Privacy Policy


© 2024 Caring, LLC. All rights reserved.