Beacon Harbor Healthcare and Rehabilitation

Jan L W

My mom was previously in an assisted living facility. Every time we went to visit, she told us how unhappy she was there. Since moving her to Beacon Harbor, she continually tells us how happy and content she is living there. Some days I go to visit and stand back to watch her for a few minutes. She's engaged and active in the activities. And while she has dementia at an advanced level, her clarity of mind has increased since moving to BH. She laughs, participates in conversation and makes jokes! When we walk, she frequently stops to hug the staff - and they hug her back! Thank you to the folks at BH - at every level of care. We have our mom back for this minute in time and we are ever so grateful!

Stanley

A lot of the staff at Beacon Harbor Healthcare and Rehabilitation are very nice. They are good, and the majority of them are helpful. The place is very clean. It has been around a while. It's not brand new, like a lot of places. It is a nice facility. My mom-in-law is in a two person room all by herself, and they keep it clean. Food is good too. They have bingo and different activities for them to do.

perfectly content

This facility is so wonderful. The staff is great and always helpful. KH is my mom's "Angel" and keeps me up to date on every little detail of her care.

AR83

I went to view the facility due to Covid I was unable but the admissions team was great and provided me with a video to show me around. I was very pleased how welcoming and nice the staff was all around even though they were busy the staff made time for my needs and concerns. When dad is ready we will be coming here.. Thank you Beacon Harbor

Utterly dissatisfied

If only their talk was true to their walk. I was deceived into thinking this would be a good place to put my father. Trying to get someone to talk to on the phone was very frustrating at times. There were promises to call me back but didn't happen. Staff was rude and didn't like that I visited frequently (before covid). I was surprised to find out that my father wasn't given a shower for the first 2 weeks that he was there so I helped him get one. The next day, the activities director told me he had a shower the previous day, to which I said, "I know. I helped give it to him." The doctor there said my father couldn't go to the hospital since he was on hospice. PLEASE don't let anybody in America tell you that!! ANY AMERICAN CITIZEN HAS THE RIGHT TO GO TO THE HOSPITAL!! My father developed an odd infection on both of his arms while he was a resident. After 3 1/2 months of dealing with this infection, I had to finally INSIST that he be taken to the hospital. The day he was sent, the director of nurses said it wasn't an emergency and tried to talk me out of having him sent. When I asked the nurse practitioner if his infection was gone, she said, "The infection is gone but the rash is still there." Interesting that my father was in the hospital for 5 DAYS ON IV ANTIBIOTICS!!! Many items of my father's were lost at this facility to include 2 hearing aids. I will say that there are a handful of compassionate workers at this facility but most of them couldn't care less about the residents. Looking back, I feel like the day he was admitted to Senior Care Lakepoint was the first day of the end of his life. I am so sorry I trusted them.

cjbrand2010

My mom got a stage 4 dequibidus ulcer on her rear end from not being moved or cleaned up like she was supposed to be. She DIED!! They talk a good talk when you are visiting. I called the state and they lied and said she came in with bed sores