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Reviews of Ferncliff Nursing Home Co Inc


Average Rating: 2.8 based on 8 Reviews

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Ferncliff Nursing Home Co Inc
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Posted by martinon46 October 10, 2014
4.0

I am a friend or relative of resident

My mother was a resident of Ferncliff for many years. She had dementia and was always treated with a great deal of love and kindness by the staff. I visited her often and never experienced or saw any of the things mentioned in some of the negative reviews. I always found the nursing staff to be very helpful and they always kept me fully informed of any changes in mom's health. We often sat outside under the trees in the spring and summer as did many of the residents. I do think Ferncliff could use more staff. My mother often told me that she liked Ferncliff but each persons experience is different.


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Ferncliff Nursing Home Co Inc
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Posted by Rita19 April 01, 2014
3.0

I am a friend or relative of a resident

My sister is at Archcare at Ferncliff, but it's so sad because it's too far from our family. It's clean, but sometimes it smells really bad. The food is good. The nurses seemed very nice and sweet, but I feel they could provide better care. When my sister landed there, she didn't have a twisted neck, but now we have a sister who has one. She has fallen off the chair, and most of the time she is on one. They don't even give her a pillow and don't bother to give one when she's sleeping.


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Ferncliff Nursing Home Co Inc
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Posted by neve March 23, 2014
1.0

I am a friend or relative of resident

although I am sure there are some staff that really try and do a decent job.. I see this facility as dangerously short staffed. The ones that are there do not even seem to have the time to make sure basic care is done and have so much to do that they cannot even be mindful of the things under their nose that need attention.. like a person sitting in his or her wet or soiled diaper from what I know of 4-5 hours.. and being up in a wheelchair from morning till after 7 pm that I know of.. all day.. sitting mostly in front a TV that does not work that can't be changed and that is either too loud or not loud enough. with the calls lights blaring constantly and the staff walking by all day ignoring the residents some of whom are just sitting drooling and slipping out of their chairs or in obvious discomfort and neglected.. the food is not too great and If I wasn't there to feed my friend I am not sure how much she would have gotten.one night there was an obvious problem.. not very responsive and breathing hard and a fever.. also not urinating much.. an hour and half into the shift the nurse came to give meds and when mentioned these things was told she had gas.. but after charge nurse came.. she was rushed to the hospital with a terrible infection.. . It is seriously depressing.. saw no activities whatsoever and rarely is someone at the desk.. especially in the evening...to find and get questions answered is hit or miss depending on who you ask.. and one thing that really disturbed me alot was that every time I came in to see my friend NO ONE ever acknowledged me.. said hello or anything.. as I observed the non interation with the residents and this was all the time..rarely speaking to them. How they can be in buisness at all is beyond me.. I cannot see safety in this place and thereis definate seriously dangerous neglect going on on a wide scale..there is just not enough staff and the ones that try can only do so much of coarse..anyone would decline rapidly and become severly depressed in that environment . It is old time institutional and cold... Heartbreaking.. even for the poor.. in this country Our elderly deserve more dignity than this and it is unfathomable that this is going on in this affluent community everyday. absolutely heartbreaking.


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Ferncliff Nursing Home Co Inc
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Posted by mom08 February 19, 2013
1.0

I am a friend or relative of resident

Recently our mother was released from the hospital to a nursing home for rehab and possible future care. At that time Ferncliff was the only facility, out of the 4 in our area to have a bed available. After 3 days at Ferncliff we could see why and immediately, we put mom on a wait list for the other facilities. It is extremely obvious Ferncliff is understaffed. Some staffers should not be working there; several have bad attitude issues toward visitors asking questions and toward patients (we heard several speaking harshly to patients on several visits and in one instance it caused the patient to cry). It's almost impossible to get help with or answers about care. Often unit stations don't answer phones because no one is there to answer them; patient's phones are frequently out of their reach for use. Several times we waited at the nurse's station for up to half an hour and left without finding anyone for assistance. One day I went in and mom didn't have a blanket, when questioned why I was told there weren't any and she was given 2 bath towels. What we saw gets worse, if patients can't get themselves to the bathroom in their room, they are wheeled into a long line where they are left to wait their turn, sometimes for over and hour (this included our mother). Yes, we did try to address some these issues with no satisfaction met. It was upsetting to see and experience these things going on. Fortunately, mom was able to transfer after (not soon enough) 3 weeks at Ferncliff. She is now settled and very happy at her new facility, like night and day.


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Ferncliff Nursing Home Co Inc
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Posted by Granny's Girl June 02, 2012
2.0

I visited this facility

When I came for my tour they brought me to a "show room". It seemed nice enough and the property was gorgeous. Though with further investigation I found most of the residents to be in deep depressions. There were almost no activities for them and the residents were not allowed farther outside than the front stoop. The food was abominable. The nurses who did not know we were present were rude and harsh. I would never leave my loved ones to this facility.


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Ferncliff Nursing Home Co Inc
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Posted by thomas8184 April 28, 2012
4.0

I am a friend or relative of a resident

About a year and a half ago, my grandmother was put in Ferncliff Nursing Home because she was no longer capable of taking care of herself. It took my family a long time to finally find a place they felt comfortable bringing her and they finally agreed on Ferncliff. I visited her there many times, and even though the reason I was there was depressing, the staff and environment made it seem as pleasant as the conditions would allow. The facility was set up to look more like a large house or hotel rather than a hospital and there were many activities to keep the patients busy such as a restaurant, salon, game room, bingo and arts and crafts. Visiting hours were very accommodating as were the intentions of all the staff members I had the privilege of meeting. I've never visited another nursing home so I really don't have much to compare it to which is why I would rate it 4 out of 5. I've heard some really horrible stories about other places like that so I'm pretty sure Ferncliff is one of the better facilities but I don't know for sure.


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Ferncliff Nursing Home Co Inc
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Posted by JenniferL1 January 28, 2012
3.0

I visited this facility

I visited this nursing home while searching for a place that could provide better care for my aging mother, as living in her two story house by herself had become too difficult. Ultimately, we decided that she should move in with me. There were homes that were satisfactory, but nothing really seemed to please my mother. The exterior of the Ferncliff Nursing Home is pleasant. There are picnic tables and flowers that are appealing (we visited in late spring). A few residents were at the tables and they waved and seemed happy. The tour started promptly and was given by a very personable individual. I think she was one of the more experienced nurses who maybe had some extra time, but I'm not sure. She was capable of answering all our questions. Overall she did a very nice job. The interior of the nursing home was not as pleasing as the outside. There was the inescapable smell of hospital, and the art hanging on the walls showed a sincere effort at making the building feel homey, but it fell far short. The halls were far more hospital than home. The rooms were spacious enough, but again did not feel like a home. The televisions were as expected: not black and white, but certainly not flat screens. Again, the rooms were more hospital than home. Overall, the residents and staff seemed happy, but the nursing home certainly did not have the feel of a normal home. It bothered my mother immensely, and I could not in good conscience put her in there. Perhaps it works for some people, but not for us.


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Ferncliff Nursing Home Co Inc
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Posted by Ms Tish July 27, 2011
4.0

I am a friend or relative of a resident

I love the care that the staff is providing for my dad who is suffering with dementia. He is in there for rehab and the physical therapist that is working with him is very kind and patient with him.


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Medicare Ratings

Medicare provider number: 335405

Health
2.0
Overall
1.0
Quality
4.0
Staff
1.0

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