Upmc Heritage Place

On the day that I went there, I saw some unpleasant things. Some of the orderlies were sitting in the common area watching soap operas while simultaneously pushing food into the seniors' mouths. It made me sad to see food not making it into their mouth and falling into their laps. Sometimes, they were being fed too quickly and they couldn't keep up. They looked so sad having to constantly open their mouths when the next spoonful came.I also saw one of the orderlies lifting a patient up by their arms. I was seriously scared that the patient's brittle bones would break or a shoulder would become dislocated. The nurses were pretty good, though. I did like that the physical therapists were kind enough to take things slowly with their patients. It was nice to see them offer words of encouragement to the client as he/she walked up and down the halls.

Double rooms. Unpleasant staff especially the night shift. My dad felt like he was not cared for and felt that the staff was hostile. He left as soon as we could find other placement. The therapists were great and medical providers were great but the rest of the staff was unpleasant, unhelpful, and certainly not caring.