Immaculate Mary Home

My mother was admitted for short term rehab. It was very difficult to reach the social worker to ask questions. She never returned my calls until my mom was getting ready for discharge. There seemed to be a lack of communication between the social worker, nurses, and the doctors. I had difficulty gathering the correct information in order to file an appeal to obtain additional time from the insurance company. It's seems that the facility could have made this process easier, but they are only required to provide certain information and phone numbers instead of going above and beyond for their patients' wellbeing. I felt as though they did not want to help. I also encountered issues when filing her appeal because the appeal reviewer was not given all the correct information to reflect the actual treatments she was receiving.
The nursing staff who took care of my mother on a day to day basis did a good job.

It's the second time that my father has been at Immaculate Mary Home because their care is very good and it's where he wanted to go. We never had any problems with them at all.

She enjoyed the food and the staff was for the most part, caring. While the physical therapist was an extremely caring person who worked above and beyond with my mother, there was little true medical oversight. My mother first became very bloated and very swollen. We could not get the doctor to see her. He managed through phone calls to the nurses trying different medications. My mother quickly developed serious bladder issues, ultimately having to be permanently catherized from which she developed a UTI, which they were very slow to test for and treat. No doctor still. My mother was complaining that her feet and lower legs were in horrible pain. No doctor. Just cream ordered through the nurses. They were red hot, swollen and had a bed sore, when I said I was calling 911, they did and ultrasound of her legs, both of which had clots. Still no doctor. We took her to the hospital where we found out that the clots had traveled to her lungs. She wound up dying. In three months one sighting of Dr. Luscini, the medical director. Do not place your relative here if you expect any medical care or supervision.

I found this to be one of the nicest nursing homes we had visited when my grandfather was in rehab (and ultimately there for long term care). The facility has a small green space with benches, which we found enjoyable, because we could sit and talk with him outside. The nurses and staff were very kind, and from what we could tell, all residents were well cared for. My grandfather was happy at this facility, and seemed to like the people around him and the facility.Each day that we visited, he was showered, cleaned, and well cared for in a manner which we could be content with and that put us at ease that we made the right decision. During his stay at Immaculate Mary, we had very few issues or complaints about his care, the staff, or the facilities. We found Immaculate Mary to be one of the nicest rehab centers he had been too, and found that the kindness of the staff & state of the facilities carried through to the nursing home as well.

The facility is clean overall. The design and decorations in the facility is poor and not the best at least not to my taste. The staff is friendly and helpful. The facility had its own "Beauty shop" and the residents can have haircuts and have hairstyles done, which, thought, was great ! I also saw a small gift shop with multiple items to choose from, which residents were enjoying. The facility had activities for residents indoor and outdoor, but it seemed they needed more people to accommodate resident transfer. The nurses were nice, some worked there for a long time, which to me is a sign of a good place to work. Because it is located in the city, there isn't a large outdoor nature area, which to me is a minus.Overall, I liked the facility, I heard good things about it from the resident I know that lives there. I also know from that resident that sometimes they encounter short staffing and "it's not handled well right away", so that is a minus for my review for this facility.