Canterbury Health Care Facility

My mother arrived at the rehab facility on 1/3/12. At first everything seemed great. However it became evident that the nursing staff was not aware of my mom's health needs. She did recieve speech,physical and occupational therapy. My mom came in with an enlarged liver due to cancer. She was at the rehab to build her strength back while she waited to find out her treatment options. However to my knowledge she never saw the doctor we were told she had acces to when needed. This is true even though her stomach began to swell. We asked about the swelling on Sunday and the nurse said she hadn't even noticed it!! While she said they would measure and do a UTI test on Monday, that never happened. After waiting all day Monday for the doctor or nurse practitioner(we were told she was there) we decided to take her back to the hospital. When asked why we wanted to taker her back to the hospital we said because she was in constant pain. The center manager's reply was "Oh, you mean the O's she says alot", as if she was dismissing my mom's pain. As the techs were changing her, for the first time all day at 3:00 , they told us they noticed the hardening of her stomach and told her nurse, but nothing was done. By the time my mom went back to the hospital her liver was as big as her stomach! My mom went back to the hospital with pneumonia, dehydrated, and fluid around her lungs. She did not have any of this when she arrived. She arrived back at the hospital on Monday 1/9/12 and passed away that Wednesday. Very uncaring nursing staff. They dismissed obvious concerns.

I called and scheduled a tour at Cantebury and found it to be pleasant except I noticed some of the rooms weren't very tidy. When I went to ask why, the lady told me she was going to be honest, they are under staffed in that department and they have an interview scheduled on Monday 12-5-11.

My great aunt stayed at Canterbury before she pasted away last year. The staff there are very nice and were always willing to help her with anything she needed. For example we use to go visit her once a month and my husband and I would go and spend Christmas day with her. On her good days we would even bring her home with us for the day. In 2009 we moved from Alabama to Arizona and would not have been able to fly out back that year for Christmas. We called the nursing station and spoke to them about trying to get some ideas what we could do for her for Christmas being so far away. One of the nurses Chris was the best. She knew we had a computer and web cam and told us she would set up a video for us. On Christmas day she came into work (she was off that day) and took time away from her family to set up her computer and web cam with my aunt. We set our computer up in the living room and while she laid in her bed we were able to share Christmas with her. It was great! She got to see the kids open their gifts and we spent about 5 hours on skype talking back and forth on video. It was the closest that we were going to get to her that year. It meant a lot to us then and then even more since she passed away a few months after Christmas.