Tyler's Retreat At Iron Bridge
12001 IRON BRIDGE RD, Chester, VA 23831
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Reviews of Tyler's Retreat At Iron Bridge in Chester, Virginia
2.55
(18 reviews)
Facility
3.6
Staff
3.3
Food
3.2
Activities
3.8
Value
3.2
timmy kilgore
4
|
April 12, 2023
My family and i had a wonderful experience taking our loved one here. We enjoyed the private rooms and the food that they got to pick from. We especially like the staff and how friendly it was
TMS Jackson
2
|
March 15, 2023
Communication is poor or non-existent if you are not visiting often to check on your loved one yourself (if they are on the long term care side, the rehab side was decent). Most of the aids are nice and accommodating but they appear to get stuck doing most of the work and they don't seem to have much information about your loved one or their needs. One of the head nurses named Michelle leaves much to be desired, nasty to the staff and very rude and nasty to the patients. i firsthand witnessed her behavior with my loved ones roommate and one of the aids i had requested to come help her. Which i had heard her getting nasty with the aid in the hallway i stepped out to speak to her and let her know i had asked her twice to come in and that is why she was in the room and her behavior was the same with me, wanted to argue and badmouth the aid that was helping me. All of this happened the day my loved one died while i was waiting for the funeral home to prepare and take my loved one out of the room (her roommate and family had been left in the room for hours with the body which the head nurse also tried to blame on the aid). Never met with an intake person when my mom went to LTC, never got a call from a doctor about anything, can't get Nicole to ever answer the phone when calling about her bill. If i called to check on my mom their response was she is the same.... Same as what??? i could not recommended this facility if your loved one can't fend for themselves.
poppylove
5
|
May 9, 2022
Our poppy who was admitted here at Tyler's Retreat for rehab has had a wonderful experience. The nurses and support staff are top notch. They got him where he is noe mobile enough to be in a wheel chair and can move around. He was literally at deaths door and was referred to Hospice 3X BY the hospital. He is now on the long term Nursing Faculity side and he is very happy. His room is always clean , the food is good and he receives excellent care. They have an excellent staff that is well trained and the supporting staff is always available to answer any questions for me. Poppy has improved so much, being cared by them has totally changed his diagnosis. He is healthier than he has been in years with them monitoring him 24/7. I hate to admit that apparently we, his family seriously was not getting his needs taken care of to the opium level he needed. I cannot thank the staff enough for their care. They have 24 hour open door policy and have nothing to hide. Sometimes I have towait at the security door to be let in but that is because the staff is always busy with the residents and not sitting o their phones ! i appreciate that and have no problem letting them take care of the resident needs first. After a bad storm a birdfeeder was blown down I keep at poppys window and one of the staff went out and set it back up for him. You can't ask for more than that when it comes to above and beyond their duty. They have various activities to keep the residents active and involved. You can personalize the residents rooms to make it more like home. Poopy has his recliner, dresser and photos of his family . I have never had a response of " it's not my job" from anyone there, they are very prompt with every request. Nicole has held my hand and has walked me though the entire procedure of the business side, she is a Blessing. I would recommend Tyler's Retreat to everyone who needs Rehab or long term Nursing facility.
campbell003
5
|
May 5, 2022
I enjoyed this facility- the staff is caring and pt is the best part of my mothers stay. I will always choose this facility.
Stink
2
|
November 13, 2021
My husband was there in May for rehabilitation. The staff needs to be retrained. Lack of compassion and common respect. My husband fell trying to get to the bathroom because no one answered his call. He broke his stitches in his incision and bleed profusely. I however did received a phone call. He sometimes were wearing other patients clothing and his food was left untouched and he was a zombie always medicated.. Our experiences were awful and I Will never recommend this facility to anyone
Ann Nortay
2
|
September 1, 2021
Staff seems to be stressed out and overworked. They don't answer calls nor do they return your call when you leave them messages.
What you can do with Caring
Medicare
Health
2.0
Overall
2.0
Quality
3.0
Staff
2.0
About Tyler's Retreat At Iron Bridge in Chester, Virginia
Tyler's Retreat At Iron Bridge is a Senior Living provider in Chester, Virginia that offers residents Nursing Homes services. Contact Tyler's Retreat At Iron Bridge for more details on services and rates.
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