Hillcrest Country Estates Cottages

Reviewer#AT0217A

My husband is in Hillcrest Country Estates. So far everything is going well, and he's only been there for two weeks. He was in rehab there, and it was the easiest way to move him. He seemed satisfied. The staff has been helpful. He thought the room was very nice, they had it all fixed, put up pictures, and had it all fixed up for him when we moved him. He's quarantined right now, but they have everything you'd want, they have a gym, a library, they have a big dining room, but none of that stuff is open at this time. He likes the food, and he had the same food when he was in rehab for four or five weeks. He thought it was pretty good. The whole property is pretty large, pretty nice, and it's close to me.

Mosteller

The last review I provided was a Five Start for the care my wife received at Cottage 72 during her final seven months of her life. Those folks were, and I assume, still are the cream of the crop for care giving. However, this review is about the Independent Living communications! On Saturday August 15, 2020 my air conditioner failed at 8:00 p.m. I called the Concierge. I was expecting it would be Sunday before anyone came to look and/or repair the A/C this this was a weekend and not a normal workday. Within 15 minutes the Concierge had contacted the Director of Environmental Services and informed me the Contractor for A/C would be arriving within the hour. By 9:00 p.m. the Contractor was at my door. At 10:00 p.m or two hours after the first phone call to the Concierge, the A/C was working. On Monday morning I was able to personally thank the Director of Environment Services and passed a well done to the Concierge. This is normal for Environmental Services! Advance the clock until today, August 18 at 3:15 p.m. the A/C failed again. I walked to the Concierge to report the outage and explained what had happened on Saturday night. I did mention the Concierge Saturday night did call the Director of Environment Services. This being a normal work day and during normal work day I did ask him to put in a work order which is normal procedure. At 6:45 p.m. once my unit hit 80 degrees, I walked to the same Concierge and asked what the Director of Environmental Service said. I was told he, the Concierge had not called him since the Director reads all work order prior to leaving. I asked the Concierge if he planned to call the Director. No, he will read the work order. It is now 7:50 p.m. and 81 degrees. It would appear the Concierge was not able to follow up on my request. Very disappointed. This is not normal customer service from the Hillcrest Grand Lodge Independent Living; however is becoming a pattern for this Concierge. I do still think the Grand Lodge is a wonderful place; however, it might be helpful if key meet and greet persons are trained to a "standardization" level.

Upset Friend

A dear friend of mine lives in the grand lodge memory care. This is a beautiful, well maintained, clean and could potentially be the perfect place to reside. With proper management and staffing. Allow me to share my experiences. Upon visits with my friend I have witnessed poor management, no leadership or supervision and poor professionalism, lack of staffing, lazy staff, overworked staff, complete and autre confusion of job titles. During meal times have personally witnessed “ONE” staff member caring for up to TEN ++ patients, while other staff are on their cell phones, on computer, sitting on kitchen counter tops, watch television, socializing or eating with other co-workers or not present at all! This does not apply to ALL staff.. example: The hard working staff are the individuals witnessed working alone. Beyond poor quality of teamwork! Staff have personal conversations in common areas. Making calls in common area discussing other patients private information.

Stefania

My mother-in-law is now in Hillcrest Country Estates. It's a lovely, brand-new place. My mother-in-law absolutely loves the view, the people, and the food. It is also all inclusive. So whatever they need, it's the same price. The staff members are lovely and very good. My mother-in-law is very comfortable there. She is 95 years old, so she doesn't do very much activities; however, people are always asking her and trying to keep her engaged. That's a good thing. She does go to exercise classes, which are fine for her age. The dining area looks like a fine dining restaurant.

k.james11

VERY rude rehab staff! Instructions were very unclear on patient education and instead of explaining things nicely (for a teachable moment) the woman drilled into the patient as if they didn't know anything. Would not recommend anyone ever coming here.

Devasted wife

My husband was in a Hillcrest country estates long-term care cottage for a total of four days. In that time he fell twice, once getting a gash in his head that required an ER visit and 10 stitches and the second time breaking his hip. This facility totally failed him! Instead of spending so much money on slick brochures, TV advertising and glitz, they need to spend their money on hiring competent staff, training, and state-of-the-art patient monitoring systems.

CaringReviewer141737

My mother is at the nursing care unit in Hillcrest. They came in and found her hanging out of her bed without her oxygen on. They were supposed to get a urine sample and she ended up with UTI. If it wasn't for us taking her to the emergency room, she would have been died. Everything about the place itself is absolutely gorgeous, but the care is very mediocre. Its rated 5-stars, that's why we went there. Two days after we moved her in, we visited and she didn't even have her oxygen on. Some of the staff are good and some are not. There are 8 cottages and 13 people in them. My mother's cottage is almost right by the dining area. The dining room is beautiful and the food is pretty good. They have all the amenities like a salon, library, a room where you can have a private dinner, and a nice outdoor porch where you can sit. They also have activities. It's a community for people with money. But the one good thing about them is that if you pay out-of-pocket for a year and a half, they put you on Medicaid after and you can still stay there.

Jeanne248510

I looked at Hillcrest Country Estates. It was beautiful. I liked it. The people that assisted me were very nice. Their dining area was lovely. Everything was lovely there. It was brand new. It had only been there for a few years.

Tom346127

Hillcrest Country Estates was a brand-new, beautiful place, like a little village. They had a beautiful dining room and a lot of time for movies and stuff. They also had a hobby shop and transportation if you wanted to go places. However, it was rather expensive.

Melodie1

Everything is really perfect! I mean the atmosphere is great here at Hillcrest Country Estates. There’s physical therapy on site, an indoor saltwater pool, a tub, and lectures. Safety is number one here. You just can’t walk to my door and knock on it; you have to go through security to get to it. So it’s very secure, and I like that feeling. Maintenance is the problem, but other than that, they are spotless. It’s very high class living. The staff is wonderful, and I love it here. It’s really nice.

Notimpressedwithhillcrest

My mother had dementia. She fell and broke her hip. After her surgery she went to Hillcrest for rehab. Rehab for a dementia patient is difficult. We knew that she would never learn to walk again. Limited number of employees working. We had to stay with Mom 24/7 to ensure she would not get out of her chair or bed. Hill rest could not/would not provide a sitter. Patients without advocates or family members who could not get around on their own we're left alone in their rooms

LoveGrandma

Very nice place to live, quiet and very up to date with all new amenities. Loved the open kitchen, the family style serving. Great experience in being able to get up when you felt it was time. Make life long friends. Constant service 24/7 Outings to different places within the community. Never have to wait or wait with in reason