$5,427
Lake Country Health and Rehab Center
2195 North Summit Village Way, Oconomowoc, WI 53066
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Reviews of Lake Country Health and Rehab Center in Oconomowoc, Wisconsin
3.53
(13 reviews)
Facility
3.7
Staff
3.9
Food
3.5
Activities
3.6
Value
3.7
Donna W
4
|
March 10, 2024
my mom stays here. She has been here for 8 years. She loves the activities that they do. They make crafts, play bingo, cards, have wheelchair games, have different functions for different holidays and other things. Sometimes, like any other place, my mom doesn't always like what they are serving for dinner, but she has options when that happens. The staff always greet you with a smile. My mom's room is personalized with some of her things from home, so she feels at home there. We can come and take her out to eat, go shopping or take her to a family gathering and then bring her back with no hassles. She has made friends there and has lost some friends there. My mom now calls this place home.
Judy D
1
|
November 30, 2023
Our Mom was at this facility! We couldn’t wait to take her out of here! They missed her meals 2x and Lucky for her we had family there that went and got her meals! The social worker C would not communicate with family! Mom’s facility and Mom’s social worker from My Choice ! Every time I tried talking with C she said she was going to a meeting! Mom arrived there on November 13th on November 17th my Sisters were there and Mom had not been given a shower, my Sisters went and asked for a shower chair to bathe her! I called M who was now answering our families concerns and asked why Mom hasn’t been given a shower by staff in 7 days . I was then told by M that this has never happened before and that the head nurse has now put Mom on a Tuesday/Friday shower schedule! Also Mom was not supposed to go to the restroom on her own! There were times when we were there and pushed the call button and we took Mom but waited as much as 45 minutes for anyone to answer! We have documented all this information daily in our notebook daily!
Peter R
1
|
October 28, 2022
My mom was told she was going to be released from Rehab on 8/3. The day came and went and they told her she couldn't leave due to "paperwork". She was going into assisted living. She was told if she went home "paperwork" would have to start all over again. Yes, she didn't confirm which assisted living facility she was going to until 8/4, which led us to believe she would be there only one extra day. "Paperwork" should have already been done for her release on 8/3, as they kept reassuring her. They did nothing on the 4th and 5th and over the weekend. My mom had to go into the Social Service Director's office on Monday and she finally completed paperwork. Then we were told a doctor need to sign off on it. This should have already been done. Two more days delay. Then mom needed to sign a form for prescriptions to move. Why did you wait until 8/10 to tell us that when you knew where she was going 6 days earlier? Then they faxed an illegible document to assisted living. They stared asking me for money 8/11 and didn't even provide me a bill. Mom wasn't even allowed to leave until until 8/12. When I got a bill with INFLATED costs, I started asking questions and have been ignored. I've sent 4 requests so far, even to the Executive Director, with ZERO reply.
Andrew
5
|
September 20, 2022
My dad was at Lake Country Health Services. They provided therapy for him. He liked the food better there than the other facility he was in. His room was beautiful. It was a nice place and they have been very good about communicating with us.
lmalosh
5
|
March 5, 2021
Staff was friendly and professional. Rooms cleaned several times a week. Food was very nutritious and portions appropriate. Nurses were friendly and professional and answered all questions I had. Aides were kind and helpful. Rehab was amazing. Goals were met and I was home as planned.
Marilyn K
4
|
August 19, 2020
The staff at Lake Country is so great and the nursing staff too. Therapy was fun and made great progress. I have full faith in the therapy department. The food service and food was good I liked the variety. I feel prepared to go home they answered all my questions.
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Medicare
Health
2.0
Overall
2.0
Quality
3.0
Staff
2.0
About Lake Country Health and Rehab Center in Oconomowoc, Wisconsin
Lake Country Health and Rehab Center is a Senior Living provider in Oconomowoc, Wisconsin that offers residents Nursing Homes services. Contact Lake Country Health and Rehab Center for more details on services and rates.
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