Colonial Hills Nursing Center

I used to visit a friends Mother in this nursing home. The rooms were small, but they were well lit, and well kept. The staff was always friendly and very helpful. They came quickly when the call button was hit and always had a smile on their face. I appreciated the way they treated my friends mother with respect.They had a very nice community rooms where they had different activities almost every day. They had bingo, and dance lessons, and churches took turns coming in every Sunday to do a mini service for the residents. They also had a beautiful courtyard that was well kept for the residents to go outside on nice days.Overall, they were a good nursing home from what I could see. They didn't seem to have a lot of the problems you hear about on the news. They could improve on room size, but that's about it. I would trust them with my loved one.

As a private investigator, I want to say things that go on at this facility would not be allowed in an animal shelter, let alone a place where our loved ones are supposed to be able to spend the last days of their life being cared for and loved. Just stroll down the halls of this place and you will not see too much out of the way, but just visit with residents in their rooms or hear family members talk about the care and the reality of this place takes a whole different turn. Families are afraid to say anything for fear of their loved one being retaliated against once their family goes home.

I have seen some very good employees there being fired because "they so called didn't have nursing home experience". One RN was fired because she was following what should have been the rules. If she came into a room where a patient was on oxygen, and the tube had fallen out of the resident's nose, and fallen on the floor, she picked up the tubing and sanitized it before placing it back on the patients face. Others would just pick the oxygen tube up and place it back on the patients face without cleaning it.

I have seen employees place a soiled Depend/Diaper on the bedside table (where the meal trays were supposed to be placed) and feces would fall out of it and when the employee left the room, feces was left on the bedside table. Some would come into the rooms to change the residents bed linens or Depends and just throw the soiled Depends in the floor and walk out and leave feces on the floor and family members had to walk around that spot for a week. It would be dried on the floor.

Families are put down by the Administrator and Director of Nursing. Just sit inside a residents room and watch what goes on. Step inside the soiled linen room and see an employee eating the food from a resident's tray. Have a certain lady feed one of the residents and time her. Watch as she pulls the curtain between residents and stays 6 minutes and then comes out with the tray covered with a towel so noone can see how much the resident ate.

I even watched an employee take a slip of paper (that comes on the tray stating the residents name, room # and type of diet, etc) from a tray where one resident had eaten everything and switch it with the paper that was on a tray where the employee did not feed the other resident in the room anything. That resident went without a meal till the next meal and maybe longer if a good employee didn't happen to be the one to feed them that day.

Just stand around a corner and watch the room lights go on over the doors. Time how long it takes to get an answer. Watch employees come into the rooms and hit the cancel button for the light and walk out of the room without as much as a word said. The "higher ups" don't want a visitor to come in and see all those lights flashing. They just send in employees to cancel them since "the residents won't know the difference". Someone is watching, but what can they do.

SOMEONE NEEDS TO DO SOMETHING AND DO IT QUICK FOR THE SAKE OF OTHER LOVED ONES WHO LIVE THERE NOW OR IN THE FUTURE!!!

I have had a mother, father, and aunt in this facility. Most recently, my father was rushed to the hospital and placed in ICU because of a UTI that had been let go so long that he almost died. We were told by the dr. at Blount Memorial Hospital that he was also over medicated which was causing him to talk out of his head and see writing on the walls while he was in there, which I myself witnessed. Please do not put your loved one into this facility.

In my humble opinion,Colonial Hills Nursing Center is one of the worst facilities that I have ever visited. I have seen patients breakfast trays sitting on the food cart with the lids removed and flies landing on the food. I have witnessed patients being spoken to in a degrading fashion, being put in wrist restraints, and staff ignoring assistance lights flashing above patient room doors. The facility is terribly understaffed, and the staff they do have does not seem to care about their jobs very much from what I have seen. I would never recommend this facility to anyone.

I had a family member at Colonial Hills Nursing Home and she was neglected, abused, and I believe what they did to her, which is too grusome to write, resulted in her death.

My grandma had to stay in Colonial Hills after she had surgery on her hip. The activity room and gardens were both nice, but the room she was in was too small to even let her bring her luggage with her. They left her in the room and refused to bathe her or take her to the bathroom. Horrible, mean nurses were all they seemed to employ. I would not recommend them to anyone.