Signature HealthCARE at Tower Road
26 Tower Rd Ne, Marietta, GA 30060
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Reviews of Signature HealthCARE at Tower Road in Marietta, Georgia
2.95
(20 reviews)
Facility
3.3
Staff
2.9
Food
2.8
Activities
3.1
Value
2.2
Drizella
1
|
February 14, 2024
1. Did didn’t fulfill obligation to communicate fully with insurance company in order to renew care at facility. My relative was made to wait for three weeks during an appeals process during which the facility decided to stop her physical therapy, which set her recovery back greatly. This is still an ongoing issue as being immovable is causing problems in getting certain care . 2. When reviewing the paperwork the facility had stated that they had goals for my relative for a couple of months to be able to stand, and do more things on her own however, they were very quick to ensure she was discharged from the facility. 3. They also would not return a wheelchair that was her personal custom chair. The chair was brought back to the facility by mistake after they transported her home and when confronted, they denied having the chair and it wasn’t until the local police department was involved did they return a chair to her? It wasn’t her original chair, but it was a chair that was comfortable to the one that she owns. They also do not communicate with family members. They did not communicate with my relative instead of speaking to my relative when they did communicate, they called, her mother and sister, and did not speak with her, even though she was perfectly capable and understood all conversation .
Meld
1
|
January 5, 2024
Rooms are disgusting. Staff has giant chips on their shoulders. Phone lines are constantly busy. Staff ignores all doctors appointment and procedure set up by family. Communication is impossible with staff. They will send loved one to ER without permission. Business office is not timely, social worker does not follow up.
Provider Response
GWink
5
|
September 14, 2023
Signature did an excellent job of caring for my mother after her hospital stay. The PT, OT, and speech therapist were caring, encouraging and patient with Mom.. Erica was very hands on with the administrative aspect and the movement between facilities was seamless. Mom received excellent care, meals and attention. Thank you for caring!
Provider Response
Chip's Mom
5
|
July 30, 2023
This was a challenging time for us! Abdominal blockage and a week in ICU, 10 days on "the floor" for rehab and recoup! Kennestone was great, setting the bar extremely high! We were given our release date and the struggle begins! We visited 4 facilities and it came down to Signature on Tower Road! THIS IS THE MOST IMPORTANT PART FOR ANYONE READING THIS!! You want to do the best you can and you want to be wise! We met Shanon when we walked in, just showed up on a unscheduled visit, and she was great! Asked who we were and had us sign in and then showed us the facility! All of it! Answered all our questions and 2 days later we arrived in room 118B! From the time we walked in, to the last time we walked out, my mother received everything that she needed and wanted! Erica walked us through the paper work and her soulful demeanor relaxed our aniexty! Daloris was our first and last nurse, just plain awesome! CC was our care giver and we thought she never left the building! She would always show up and take care of my mom! They care about their jobs and they care about their patients! Long or short term, we met 1/2 of the residents! They all talked about how good things were around them and had stories about where they came from and how fortunate they were to be here! We became part of the family and even miss them now! Amanda who works the front desk, understands what the families are going through! She helped us manage her care and was there when we left! MAKE THE RIGHT DECISION! It's easy to do, just pick Signature!
Provider Response
Edward
2
|
June 15, 2023
My wife stayed at Signature HealthCARE at Tower Road for rehab. The rooms are fair. The staff does their job, but they don't do anything else. The interaction with the patient and the family was not very good. They don't interact with the patient or the family members very well, keeping them updated on what's going on and answering questions for them. It was not well managed. The food was OK.
Provider Response
outraged 3
1
|
February 22, 2022
My husband Clyde was transferred to this rehab after a week in hospital. When he left the hosp he was coherent and able to carry on a conversion with other people. In the 3 weeks of his time he became incoherent and lost a great amount of weight. To make matters worse we couldn't visit because of covid constrictions we were not allowed to visit him and then they had a resident covid hence more restrictions. When we did get to see him we were appalled to see the weight he had lost and that he was so incoherent. My husband was a type one diabetic and had heart problems. He was in this rehab to get back on his feet. What he got was a death sentence During this time I was unable to reach a nurse to get an update on his condition. I would leave messages and not get a returned call. They sent him home with no instructions as to what meds he had been given that day or what his blood sugar was. I found out that he was sent home with a blood sugar of over 600! He was back in the hosp the next day when we discovered he couldn't swallow. He died a week later. Please don't send a loved one to this rehab.
Provider Response
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About Signature HealthCARE at Tower Road in Marietta, Georgia
Signature HealthCARE at Tower Road is a Senior Living provider in Marietta, Georgia that offers residents Nursing Homes services. Contact Signature HealthCARE at Tower Road for more details on services and rates.
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