Villa Crest
1276 Hanover Street, Manchester, NH 03104
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Reviews of Villa Crest in Manchester, New Hampshire
3.82
(23 reviews)
Facility
4.3
Staff
4.2
Food
3.9
Activities
4.4
Value
4.0
Sammy
1
|
January 31, 2024
Neglect of loved one of even the basic minimal care. Lack of communication between staff jeopardizing the health and safety of our loved one. Meals given not fit for humans; Cafeteria type food saturated in sodium - nothing of nutritional value. Staff untruthful about care of loved one. Short staffed. Disgusted with Villa Crest!!! Do not send your loved one there. Too long of a waiting list at other facilities to move our loved one elsewhere before her passing. OUR LOVED ONE DIDN"T DESERVE TO SPEND HER LAST DAYS IN THIS HORRIBLE ENVIRONMENT and FACILITY!!!!
Gloria
5
|
June 18, 2023
We moved Mom into Villa Crest assisted living. She's been there for a few weeks now, and she's comfortable and happy. It has been absolutely wonderful. I can't say enough about it. The staff has been amazing. Everyone is so friendly. It was very organized and clean. It's just a happy community. She has a studio and it is adorable. It has a nice little kitchen area if she chose to use it. It's very pleasant. I'm very happy. They come and they invite her daily to activities, and yesterday she did cornhole. She didn't even know what it was, and I thought that was pretty impressive. She's done some bingo. She's trying different things, which just really warms my heart. She's a pretty picky eater, and she's been eating much better than she was at home. She hasn't complained at all. She eats whatever they give them, she says, except for fish. They seem to have quite a variety of activities, some are consistent, like they consistently have bingo. They have religious kinds of activities she could choose to go to if she wanted to. So far it seems to be very appealing. No one wants to pay thousands of dollars, but for what she's getting and the peace of mind, the facility and the food, I would say it's reasonable. I'm very, very happy.
Very Sad and Disappointed
2
|
May 14, 2023
I wouldn’t let an animal stay there. It’s gone down hill every since the agency’s came into play. Before the agency, there was a sense of family and caring by the people that work there. The most difficult part is that the residents have Dementia, or Alzheimer’s, and many other conditions on top of that. So having different people walk through the door every day and night that are not vested at ALL to help because they don’t know them and simply don’t care. The agency staff has their cell phones out texting and not caring for the residents. The sense of family has gone. A resident died last week. She had Celiac disease and other things. She would cry every night because she was in so much pain. They thought she wanted attention. They would just give her a Tylenol and not address what was really wrong with her. And they would be very angry because her stomach hurt, and they had to keep toileting her. The last time I visited they had a change in management twice. They seem to be cutting back on everything which wasn’t a lot to begin with. The old saying goes, the people make the difference… That’s how it used to be. There are a handful of people that have not left I only wish for the residents sake their was more of them. Breaks my heart. Smoke and mirror show don’t go.
judy06
5
|
March 23, 2023
I always thought a nursing home was a place where people went to die but for my mom Villa Crest is where she went to live! On Valentine’s Day 2020 my stepdad and the love of my mother’s life past away suddenly . Over the next 3 years my mom had sunken into a deep depression and my siblings and I thought she was in the last year of her life . She was sent to Villa Crest for rehab and after 4 days I told my sister we couldn’t give up her bed because the care there is far and above any other rehab she had previously been in the staff is positive and loving and they have so many wonderful activities my mom LOVES it there and she is thriving I highly recommend Villa Crest to anyone seeking a fabulous place for loved ones
Martha
4
|
March 12, 2023
I toured Villa Crest. There was a lot of walking there, and it impressed me more like a nursing home than assisted living. They had a nice dining room, but they were not open for my mom and I to go have a meal. The staff showed me a studio unit, and it was a nice layout. Everything was on one floor, so you didn't have to worry about elevators or stairs. The staff talked about activities. They had a calendar of activities. You can get your laundry done, and there were other things that they do for you. It was a full-service place. It was clean. They offer transportation.
Charles
4
|
November 27, 2022
Villa Crest seems nice and convenient. It's a clean and a really good place. We haven't got any complaints yet and my mother's been there for about eight months now. The doctors are right on top of everything. The nurses are really good. She goes to the lunchroom every day and they help her all day. I'd move in myself in a minute if I could. She is in a room with two beds in it (because there are two people). It's got a nice TV, and a hospital bed (which is good), so she can get up. She also has a recliner next to her bed, a bureau, and a closet. It has nice windows so you can see the birds feeding and everything outside. They have activities almost every day. They have singers that come in, big round bouncy balls that they play the drums on to get their activity going, and a nice outside porch. The sun hits it well all day in nice weather.
What you can do with Caring
Medicare
Health
4.0
Overall
5.0
Quality
5.0
Staff
2.0
About Villa Crest in Manchester, New Hampshire
Villa Crest is a Senior Living provider in Manchester, New Hampshire that offers residents Nursing Homes, Continuing Care Communities, Memory Care, and Assisted Living services. Contact Villa Crest for more details on services and rates.
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