Klondike Care and Rehabilitation Center

I am a friend or relative of a resident

Dad lived here for about two months. We chose this facility in large part because it was close to Dad's friends and church. Initially, we found the staff very helpful and attentive. The facility seemed small for the number of residents, especially given the high percentage using wheelchairs. And there were body/fecal odors occasionally, which concerned us a bit. Before moving Dad there, we talked with the staff at length about some dementia-related behaviors which could cause trouble. They assured us they could handle it, perhaps with medication adjustment if necessary. But when the behavior manifested, they sent him out to a geriatric psychiatric facility for an extended stay, with no prior notice to us or other options given. It was quite traumatic for Dad. After trying to work with staff to find out if Dad would be allowed to return and what measures would be taken to avoid this in the future, and getting completely different answers from various staff members, we decided Klondike was not the place for Dad. We moved Dad to a different facility, where he has lived peacefully, well-cared for, and without incident for the last six months.