Symphony Buffalo Grove

ymcmb

My mother was there on the 3rd floor. The place is overall a decent place. But the thing that I did not like were the nurses and they were ALWAYS short on CNA's. And because of that they take time to answer call lights.

keno1

Let's get right to it.The staff there needs to understand that they were hired to take care of people who need them.The nurses are great,but the caregivers need to be a little faster at attending to patients and the managers and supervisors need to get out of there office and make sure people are doing there jobs.Other people are not lying the food is terrible so do not expect your loved one to eat to much.I even brought this to there attention and it was in one ear and out the other.The bottom line is they make everything look like they care,but ask your friend or loved one I bet they will tell you differently.

dbldipr

would not let my dog stay there worst nurses I have ever had. Food was so bad you could not tell what kind of food it was. Physical therapy personel push you far beyond what you can do and it is not necessary.Just an overall bad experiance.

markv1

In general it is a decent place. It seems that there is a clear effort to offer activities for the residents. I was not impressed by some of the attitudes of the staff. Residents in these kind of places are vulnerable people, and the staff should be extra caring.

Sarah7

Overall, I thought the facility was better than most facilities I have visited. At times, however, I did not appreciate some of the attitudes of the staff. I feel that employees at assisted living facilities need to enjoy what they do so that they can better take care of the residents, but I saw many employees who were clearly just waiting for their shift to be over. The food varieties were nice to have, and all the food appeared to look pretty tasty. The room sizes were nice, and the maintenance staff was always willing to help put up a photo or two. They have a nice balcony with some beautiful flowers for the residents to enjoy some fresh air. The location is on a busy street, which makes it impossible to go for a quite walk around the block. Also, I do like that they have a front desk where visitors are supposed to sign in and receive a visitor name tag, but the desk employee does not even try to stop you if you just go straight to a resident's room.

PayingCustomer

CNA's on third floor do not address dementia residents before they are jostled into or out of bed, during changes, at feedings etc. CNA's on third floor do not understand when to change their gloves. Near entire north wing of third floor stricken with flu/ respiratory infection this winter. Management ineffectual.

volshans

There were activities to appease the residents when I was volunteering there. Besides the snacks "bar," there was a family day for the 4th of July where they cooked hot dogs and burgers for the visitors. The staff seemed interested enough to appease people's demands, reading the news to them some weekend mornings. It was clean but the place smelled stale and unpleasant in some areas. Of course, that could be attributed to the health problems of the residents. Overall, it was a decent nursing home.

Daughter11

My experience with the facility has been the Alzheimers Unit, where my parent has resided for over 4 years. The facility is clean, the meals are more than adequate and the CNAs (who do most of the caregiving) are good, but very overworked. There is a constant turn-over of CNAs which is difficult for Alzheimer's patients. The residents have to wait a long time to get their call bell answered. I have seen this firsthand with my parent. The facility has had frequent changes in the director (or administrator, I am not sure of the title). The current director is not responsive, does not communicate and I have never seen her in the Alzheimer's unit. It is important that they stay visible to families, residents and staff. The social workers are excellent. The staff is very friendly, kind and gentle. I have had a wide range of experiences because my parent has resided there for quite some time and, unfortunately, I have seen the services to residents decline. Even something as small as giving the residents ice cream in the main floor ice cream parlor, has been reduced in hours, now down to one hour a day. Many families were disappointed on Father's Day. For snacks, they are now giving cheaper cookies whereas previously they were provided with name brand cookies. The rooms in the Alzheimer unit are dark and dreary. The colors are dark and the blinds are brown. The closets (which are like metal lockers) are old and not adequate. The heating/cooling system is antiquated and cannot accommodate the residents' unique needs. The availability of religious services is excellent. The activities are more than adequate. The entertainment has been reduced. The summer holiday parties have been reduced. Basically, the service has been average, but there has been a decline in the facility overall during the past four years.

Social Wk Care Mngr

This is a facility that provides both short term rehab and long term care. The rehab program is generally regarded as good, with therapists who are for the most part well skilled and seasoned. The long term care component is above average overall. The facility is situated just off a busy intersection on the edge of a business district and a residential area. There is a nice, large patio area that is well appointed with tables and chairs for outdoor visits. It is a very nice, fenced in outdoor space however, on a nice day it can be full and crowded. It is not easy to go for a quiet walk as the busy road has to be navigated for several blocks before getting to a quieter residential street with sidewalks. The interior of the building is very nicely decorated in a modest but upscale fashion. The common areas on the main level include a social 'ice cream parlor' area as well as several sitting areas. There are also sitting areas on each care floor though these are smaller and not generally private. The resident rooms are average to above average in size and furnishings are generally tasteful and in good condition. Depending on the location of the room the natural light can be good to lacking. Food is good and generally above average most of the time. Direct care staff varies with a number of staff who are longer term but also with notable staff that turnover frequently. Historically there has been "new" or "agency" staff at times who have little experience in the building. Longer term staff tend to seem more responsive and more committed to resident satisfaction, so there can be some inconsistency if these staff are not "on" every day. Most of the time staff are appropriately caring and responsive, and if there is a problem there are managers and supervisors who are willing to help.