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Symphony Linden

202 S Bridge St, Linden, MI 48451

(800) 558-0653 (Call a Family Advisor)

2.95

(20 reviews)

Offers Assisted Living, Memory Care, and Nursing Homes

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Reviews of Symphony Linden in Linden, Michigan

2.95

(20 reviews)

  • Facility

    2.8

  • Staff

    2.5

  • Food

    2.3

  • Activities

    2.4

  • Value

    1.8

LPE

1

June 8, 2023

I am a friend or relative of a current/past resident

My mother was placed at Symphony to rehab a broken leg (she is 80 years old). The day she got there the staff forced her to go to the bathroom in a bedpan (her leg is broke she could not lift herself to hit the pan and it was extremely painful for her to move. She is also is on life or death medication. She asked for her meds and was told the Pharmacy was closed and they couldn’t help her. She had to call my dad and have him bring her meds to her. She ended up taking the pills late (she has to take them on a schedule). Consequently, the next day she had a seizure while in PT. The PT trainer was not trained and called my brother instead of calling for help or calling for a doctor or staff or even 911. Then, when it was time for her meds again they gave her the wrong medication which could have caused her to die. Again, the staff would not listen to her and forced her to take the wrong meds. Then they took all her meds and poured them out of the bottles and put them in a baggy. This place is dangerous and should not be allowed to operate. We have moved my mother to another facility (she was at this place for 48 hours and all this happened). Also, while arrangements were being made to move her the director told her she would not be treated any better anywhere else and all this happened because they were short staffed. Short staffed is not a reason to put anyone’s life in danger. Please do not put your loved one here.

Brenda

5

April 23, 2023

I visited this facility

We've toured Symphony Linden and it was nice. The staff was very helpful and the food was wonderful. They had a gym, a lounge, and a room where you could go and watch movies. It was nice. The place itself was clean, there wasn't anything that was not nice about it.

Had a enough

1

April 20, 2023

Other

Here is question to ask yourself before you admit your loved one here. If they can't even answer the phone for hours during the day. What kind of care are they providing? Not good at all when someone can't even get in touch to see how they are doing. This is already a stressful situation symphony you have made it worse. I have no to little trust or confidence in the care you provide.

spear

2

June 21, 2022

I am a friend or relative of a current/past resident

This facility promised much but offers sub standard care and poor quality food. Patients lay in bed hours waiting for diapers to be changed Staff is unresponsive to repeated requests to change level of care or responsiveness

JanetMarie

1

March 16, 2021

I am a friend or relative of a current/past resident

Family has submitted 4 reports on the filth in room and bathroom. Food has been terrible. Always short staffed, for the price paid totally unacceptable! Laundry always missing or someone else’s. If you do not visit regularly,I don’t know how it would be. (Especially during the COVID restrictions). Very disheartening. Considering moving

Alison R

5

February 16, 2021

I am/was a resident of this facility

I visited a friend at this facility and was impressed with the staff friendliness. My friend reported she was happy there and especially enjoyed her meals.

Ann MR

1

November 19, 2020

I am/was a resident of this facility

Do not put your loved one in this place. They are understaffed, the food is slop, no fresh produce provided, rooms go weeks without being cleaned, very little socializing provided so residents are very isolated. The management is useless, even at the corporate level. Terrible, terrible place.

ricecjean

1

October 13, 2020

I am a friend or relative of a current/past resident

The food is minimal, cold and institution food. Severely understaffed because required 12 hour shifts (not management - just aides.) Rooms are filthy as overworked aides are required to clean since they fired the cleaning company to save $. Not a good place

davered33

1

December 16, 2019

I am a friend or relative of a current/past resident

My mom is here. She pays about 5000 dollars for her room and about 500 more for her meds. The food has become terrible. Cold eggs in the morning. Yum! The staff keeps changing so residents are always not knowing what is going on. Frightening for them. I have asked staff questions and the answer usually is " I don't usually work in this section. Overall I think they have gone cheap on labor resulting in the bottom of the barrel. For the money we pay for not much service. We might have to move my parent out soon if things don't get better

Ratpower396SS

5

February 17, 2019

I am/was a resident of this facility

After unfortunately losing a leg to a virus, I was fortunate enough to spend 100 days being cared for and trained by all the staff here in Linden. From my first contact with Aimee explaining the facilities capabilities until the tremendous send off from my "New Family" with tears in my eyes I have nothing but respect and admiration for their help to start to get my life back together. The nursing staff has great diverse knowledge that made such a difference in my healing, the aids, and everyone from the staff kept me moving forward every challenge. I've made friends here that will make the balance of my being full of smiles. The physical therapy employees truly cared for my improvement and honored me with quite an ovation for my first step. All of you mean so much to me and I truly love the work and encouragement Jennifer, Patty and all of you gave to this old man in his time of need. Heidi, Ben, Scott, Jenny and all I look forward to visiting soon when I acquire my permanent leg. You folks are all truly caring individuals and I found the facility top notch!!

GMLinden

5

February 13, 2017

I visited this facility

this facility has 5 assisted living inns therefore the reference to staffing is not applicable to the rehab unit ... but one of the assisted living inns. Facility has customer satisfaction surveys in place as well as a very detailed concern/ complain procedure to try to resolve any issues guests may have

ilovelouie2717

1

December 14, 2016

I am a friend or relative of a current/past resident

Please do not send your loved one here for rehabilitation. My uncle had a stroke and they told us they would be able to do "intense therapy". In less then two months they claim they were not equipped to handle a patient with his level of stroke and are discharging him. Now we are in a catch 22 where he needs more rehab but his paperwork claims he is walking with a walker (which is NOT TRUE). His room was not cleaned unless we kept asking them... just a bad place.

kmosholder

5

October 17, 2016

I am a friend or relative of a current/past resident

My brother has been here off and on since nov of 2015 and a year later still going there. i absoluetely love this place. it is claen, well kept up and the food is good. the staff is always pleasant and goes above and beyond. i would highly recommend this to all.. i am in the Ems business of 26 years and the medical attention patients get here is awesome. they are on top of it,,,,,

Linda352387

5

August 31, 2016

I visited this facility

Caretel Inns of Linden has three different types of care. It has assisted living, a memory care unit for people with dementia problems, and another area for skilled nursing. They’re different modules in the same location. The actual one I saw was the assisted living. The staff was very good and very competent. They knew what’s needed for senior citizens. The dining area was very good. They have specials every day or, if you just want the same thing every day, there's a set menu of things you could choose from. They have a movie theater, a little store where you could buy stuff, a hair salon and you could get your nails done there. The family members can get a pass to go directly into their parents’ or family member’s place. You can visit at any time and stay there with them. They’ll get you a rollaway bed, so you could stay with them. The parking was very close because it surrounds it. They have little courtyards and lots of flowers around, and the maintenance crew is good.

William96308950

4

October 31, 2014

I visited this facility

We Visited Caretel. It was clean, smelled nice, and was very organized. The staff was friendly, professional, and informed. It was good place that my mother could have been. The rooms and apartments were spacious. The food was appetizing. They had choices for dinner. I thought they had a chef on staff. The nurses were friendly. The nurse-patient ratio is probably four or five to one, and then they had CNAs too. They do different kinds of games. They had an arboretum and wild birds. They have best physical therapy and occupational therapy. They had board games night. I thought they had book readings and a book club. They had cards you had to have to access places in the facility to visit your loved ones.

Caring73247450

5

July 3, 2014

I visited this facility

Caretel Inns had everything we need. The place was only two years old, and that was a big factor. There were no bugs in the place and that was a good thing. The staff was pleasant and observed cleanliness. They treated their residents well. The apartments had one bedroom and a kitchen in, where the residents can cook. The residents can also go down to their dining room. They have 3 meals a day and snacks. My wife was a trained chef, and she said the food was good. During our visit, there were residents playing cards outside. They had a pool for residents to swim in. They had three vans that picked people up to go shopping. We walked all over, and there were a lot of activities going on. Their security was very good. They had cameras all over. They had slide keys like in hotel rooms. Their price was $2800 a month, and it was reasonable.

jjj1234

1

May 16, 2014

I am a friend or relative of resident

This facility is ridiculous. THERE ARE ONLY 2 AIDS TO 20 PEOPLE. I have seen so many people in and out of here because they do not get paid enough to be so understaffed. The positives to this place are far and few between when taking into account how difficult they make everything. Dinners are separately ordered, with only one aid taking orders. It is not fair to that aid that all of these residents are asking her for a million things while she is running around the cafeteria. they need more help here. i used to get angry with the aids, but when investigating and finding out that they make brely over $10/ hr to be on their feet and breaking their backs for 8 hours i realized it was the nurses i should be going after. Whom make $30 an hour and simply bring medications to each resident, nothing more. An aid that now has quit, one asked a nurse to help her with something and I heard the nurse reply "that isn't my job why would you even ask me" ... Be sure you get angry with the right person if you end up in this facility.... they are way to overpriced to be UNDERSTAFFED!!!!

Kimberly3

3

July 31, 2013

I visited this facility

They have a very nice facility where my mother was originally at rehab, and they have a memory facility. They were open and friendly. They were always checking if we needed anything. Someone was always moving around the facility, checking if there was anything that anyone needed and saying hello to people, and encouraging companions to shift to socialization and not to hide in the bedrooms. Each room you could see was personalized based on the person in it. There were a lot of single rooms which was a good thing. The main thing that I didn't care for was the meals. They had very routine meals. But overall I would recommend the facility to others.

Katherine8

4

July 25, 2013

I am a friend or relative of a resident

At Caretel Inns, everything had a time set to it. They were all very scheduled. There was rest time but there was also activity time. When there was activity to do, they wanted you up doing their activities. They also had people from a hair saloon come in two days a week and get their hair done. My sister participated in some of those activities. She also had great physical therapy. Personnel wise, they keep the residents in good spirit. If there are aggressive people, they would stop them right then and there. With regard to food, my sister raved that she really liked their food. Everyday they got soup at lunch and a different soup in the evening. She really looked forward to that.

Samantha 1

3

February 19, 2013

I am a friend or relative of a resident

Caretel Inns in downtown Linden, in a small community. They have both skilled care and assisted living facility, so you could move right out of skilled care into an assisted living room. It's fairly new and very well-kept. The rooms are acceptable in size and they have multiple different sizes to choose from. There are 20 residents in a unit, so it's relatively small. They have scheduled outings to theaters and restaurants, activities with group churches, as well as arts and crafts. They have two aides during the day and one at night, and then they have a nurse on call. I think it's a difficult industry because there's constant turnover. And I think you can find that in any facility. It would be great if they could give their employees higher wages.

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Medicare

  • Health

    1.0

  • Overall

    1.0

  • Quality

    4.0

  • Staff

    2.0

Medicare Provider Number: 235646
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About Symphony Linden in Linden, Michigan

Symphony Linden is a Senior Living provider in Linden, Michigan that offers residents Assisted Living, Memory Care, and Nursing Homes services. Contact Symphony Linden for more details on services and rates.

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