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Highlands Lake Center

4240 LAKELAND HIGHLANDS RD, Lakeland, FL 33813

(800) 558-0653 (Call a Family Advisor)

3

(7 reviews)

Offers Assisted Living and Nursing Homes

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Reviews of Highlands Lake Center in Lakeland, Florida

3

(7 reviews)

  • Facility

    4.7

  • Staff

    4.0

  • Food

    3.0

  • Activities

    3.5

  • Value

    3.3

James

4

January 8, 2024

I am/was a resident of this facility

I was at Highlands Lake Center. The physical facility was very old and very poor. It was 150 yards away from my house. I could see it from across the street. Their rehab resources were very, very good. They had the most impressive rehab capability of anyone. They had an incredible staff of a dozen rehab specialists, so even though the facility is poor looking, the care they give you is very good. I was there for 110 days or plus. There were some very professional nurses and very unprofessional nurses, but the rehab staff was quite professional. The living facilities were very old and very dreary and needed investments of six figures at least. The rehab facilities were good together with a massive staff of a dozen rehab people.

srmayhew

1

August 22, 2022

I am/was a resident of this facility

I chose to come here because of the reviews. In the last few months it has been sold, almost all of the staff have quit or been fired, they have begun buying cheap supplies, they now use the towels and wash cloths to change people's briefs because they don't buy wipes anymore. (I now have to buy my own briefs and supply my own towels and wash cloths) Then they expect you to wash your face with them! The staff is a mixed bag. The very few staff members left are for the most part still wonderful caring people. But now the place is overrun by "agency " nurses and one shift CNAs. The reason no one responds to the call lights is that the CNAs are sitting in chairs just inside of patient rooms sound asleep. It is a crying shame that this place has gone down the tubes so bad. I know that this is just one review but my hope is that the people who run the place will see it and just maybe try to correct the course before it goes completely to hell

Patti

5

September 23, 2020

I am a friend or relative of a current/past resident

My father had lived at Opis Highlands Lake Center before and I'm happy that he's back. They're a very caring group of people and the staff is excellent. He's in a semi-private room overlooking the lake. I have eaten there several times and the food is very good. Their dining area is a lovely facility. They have transportation for specific appointments such as doctors appointments and that sort of thing.

NotSoFastYa'll

1

September 27, 2017

I visited this facility

Constantly changing the rules or guidelines to adhere to their way of life or to what makes them feel best at ease. However it's not the same policy that corporate carries on file for their facility. They don't have it together at all.

MiamiRob

5

February 8, 2016

I am a friend or relative of resident

My ninety-one year old father stayed at Highlands Lake Center for seven weeks from mid-December 2015 to the end of January 2016 recovering from serious injuries to his leg (hip) and arm. My dad transferred to the facility after having surgery at Lakeland Regional Medical Center. When my dad arrived, he was unable to even move in the bed without nursing assistance. By the time he left the facility seven weeks later, my dad was walking normally using a walker only to ensure that he did not loose his balance. He continues to improve daily and soon expects to no longer need the walker at all. I was at Highlands Lake Center at all hours of the day and night visiting my father. I usually arrived unannounced. The nursing staff was of the highest quality and very kind to my dad. My dad repeatedly said that the quality of the care he was receiving was excellent. The facility was always spotlessly clean. The staff was so nice to my dad and to all the patients that I talked with during the many hours that I spent there. The physical therapy department is first rate. My dad had physical therapy every day except Sunday and the improvements he made were dramatic. The physical therapists constantly pushed my dad to improve and that encouragement made a real positive difference in my dad's recovery. Based on my dad's experience there, I highly recommend Highlands Lake Center.

Lizzi

1

August 18, 2014

I am a friend or relative of resident

I am unhappy with the quality of care at this facility. Although I have encountered a few (very few) workers that are friendly and caring, the rest treated my family member with a high level of contemptible indifference. One gets the impression that some of these workers are only there to satisfy some type of mandatory work program and seem resentful of having to be there. The place is clean, and that is about the extent of my praise. I have been in the facility and pressed the call button for assistance, and it took nearly 45 minutes for a response, although during that time, we had workers hanging outside the door laughing and making fun of one poor patient that was having a bad night. It was disgusting to know that these people found humor in the suffering of their elderly and sick patients. I would advise any prospective clients of this place to perhaps speak with relatives of patients, if you see any. Perhaps we are the only one experiencing this low level of care, but I doubt it.

mgm921

4

December 4, 2012

I am a friend or relative of a resident

The facility is clean and pleasant. The staff seem engaged. The facility has an active rehabilitation program. My mother was undergoing physical rehab following an extensive hospital stay. The facility encourages family participation in all aspects of care. I was able to take meals with my mother and observe the staff working with other patients during meal time. I was pleasantly surprised by the patience and genuine concern the staff had for the other residents. There were residents with various stages of mental impairment, confusion, and similar behaviors. The facility had a non-intrusive security system to prevent residents who were prone to wandering. I didn't see the use of restraints on any of the residents. Safety was a concern and the staff seemed to provide it with respect for the residents. The nursing director was readily available to answer any questions as well as the physical therapy staff. Overall I found the experience, as did my mother, to be rewarding. While we are both hopeful she will not have to return, we both agree if the need arises, we would choose this facility again.

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Services and Amenities of Highlands Lake Center in Lakeland, Florida

General

  • Resident Capacity: 179

Medicare

  • Health

    3.0

  • Overall

    3.0

  • Quality

    5.0

  • Staff

    1.0

Medicare Provider Number: 105620
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About Highlands Lake Center in Lakeland, Florida

Highlands Lake Center is a Senior Living provider in Lakeland, Florida that offers residents Assisted Living and Nursing Homes services. Contact Highlands Lake Center for more details on services and rates.

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