Country Villa Laguna Hills Healthcare Center

I am a friend or relative of resident

I don't know if the facility has improved since my mother was discharged, however during the months of July 2010 until December 2010 I witnessed the quality of care decline. My understanding is, due to the recession, the facility reduced staff. Also, the contract that is signed upon admission states that you should not be concerned with retribution for concerns brought to their attention. However, management dealt with all staff issues by just banning that staff member from being in contact with the patient. So staff who can assist the patient becomes limited.