Arbor Hills Nursing Center

tamara s

My mom was transferred to Arbor Hills after mistreatment at another facility. I am profoundly grateful for the loving care given not only to my mom, but to my dad and rest of my family. From reception to transportation to nursing/cna/physican/PT care they are first class healthcare providers. I witnessed multiple acts of pure kindness directed to other patients and their families. Special people like: Charlene, Ken, Marisol, Diane, Dr Wang, Pat, Iris, Berlinda, Wendy, Cosette (and more!) will always have a special place in my heart.

Donald G

I was a recent guest at Arbor Hills and I feel grateful to the staff and the occupational therapy crew, Palo, Jun, Cynthia, and Veronica, who's encouragement and patience helped me immensely. The food was appetizing. They accommodated my vegetarian diet without any problems. The night staff nurses were kind and thoughtful. I have no complaints and nothing but praise for this facility.

Jennifer

My mother was at Arbor Hills nursing and rehabilitation. The staff did their best and they were nice. She got COVID while she was in there though, so that wasn't good. They need to update the facility. It seemed kind of worn down. They were friendly. She was there for about three weeks, but for the last part of her stay, she was in quarantine for 10 days, so I could not go visit her. I don't even really know the level of care she got while they quarantine them or physical therapy or anything. She didn't like the food, but I don't think she had much of an appetite either. She lost 10 pounds while she was there. I don't think she's eating well at all. It was very dated and very old.

Great Location

My Mother has dementia and was at the Arbor Hill La Mesa facility for hip rehabilitation. They treated her like she was family. I felt the care she received was outstanding. I would visit her 2 times a week and the staff was very personable. My brothers and I feel very fortunate that our Mom was at Arbor Hill and I would send anyone of my family members there. In fact I have already referred friend to go there. In my eyes they are the best.

ReviewerFC061321A

My father is in Arbor Hills Nursing Center. They're adequate. I wouldn't say that they were the best though. They have a lot of flaws. One is that they have a financial office for insurance for all of their patients, but yet I had to do all the legwork to get his billing, insurance, and everything straightened out (which I'm still going through after a year of him being in there). I wouldn't recommend anybody going to that place ever. I like the fact that my father can afford it for right now, that's it. He's lucky that he's healthy, and he actually doesn't need a doctor. He just needs to have rehabilitation because he went through a stroke. He doesn't have any illnesses, medications, no diabetes, and no high blood pressure. There is not one single thing wrong with him. I think that's why I'm comfortable with him being there until I find him a place. He just needs a place to live for right now and rehabilitate. They're not even the best at that, but he's there and could afford it right now. I'm not very happy with the staff. They don't do their job. They're not consistent. They don't care about the patients, and they don't know about their patients. When I call to speak with my father, they ring his room. I get infuriated with them, and I tell them he had a stroke. He cannot lift the phone. He could just hear it, and it just aggravates him that he can't pick it up; but, they just keep ringing his room. He's incapacitated. He needs assistance to answer a phone call, so they should get a nurse. They can ring the nurse, and the nurse should facilitate the call, but they don't because they don't care. They're not there to do anything, but earn a paycheck and make sure their patients don't die; that's it. I am not very happy with that place at all. I wouldn't recommend them to anybody. Everything, every service, every doctor, every nurse, every mental, whatever you got on your list, put 1 or negative on all of it. I've been dealing with them for about a year. My father was sent there from the hospital, so it wasn't something I chose.

RIGHT Fighter

Do NOT send your loved one there...primarily staffed w/ LVN's...LVN'/LPN's are NOT trained to use critical thinking or formulate the development of a Nursing Care Plan...in the 6 days mom was there after surgery for repair of broken femur (thigh bone)...I spoke to multiple nurses n staff multiple times a day..found not ONE with common sense!! Mom was there from hospital n NEVER MEDICATED for Pain until 46 HOURS after her arrival to this "Rehab Facility". She arrived being able to ambulate (walk) w/a walker........... she was put in a DIAPER multiple times n didn't get a bedside commode til after MULTIPLE Phone calls...this is a very UNSAFE Facility for a population that cannot adequately advocate for themselves I'm a RN myself n would NEVER EVER recommend this Facility...an important test that was ordered STAT...wasn't done for over 24 hours n was positive resulting in Rehospitalization on Day 5....NEVER to be in a "Nursing Center" again .....Arbor Hills in La Mesa,Ca is the Poster Child for the nightmare reputation of Nursing Homes that is in the minds of most people!!!....Simply put: DONT