Manorcare Health Services-king of Prussia

I am a friend or relative of a resident

A friend was accepted into this facility for care after open heart surgery. This woman was also bariatric (close to 400 pounds). She and the family were assured this facility was equipped to handle someone in her condition.
On day one it was clear she should have never been accepted. Although there was supposedly a “cardiac unit”….there nothing indicative of such other than the Unit Mgr who was clearly trying to do his best in his new job in this new unit, but didn’t have the equipment or staff to back him. Never once, even upon her arrival was an EKG or any kind of monitor set up to check up her heart situation.

Accepting such a large sized patient requires specialized equipment and supplies. Since she was immobile, a Hoyer lift was needed….but there was not even one at the facility. There were no large diapers or even pads for her bed, and the family was always scrambling to go out and buy them. Due to the amount of people it would take to even roll her to change her or try to clean her…..and the pain she was in due to her surgery….this became a nightmare. She told us she was told to just "go to the bathroom in her bed". Each visit for the first month would find her excessively soiled, with excrement all over the bed.

During the night hours, I received many panic calls from her begging me to call someone in charge and get them to come help her. The staff was short, and even when and if there were aides who wanted sincerely to help…it was impossible for one person to facilitate her needs. The famil had to hire an outside aide to be with her overnight. This facility should have taken all into consideration before saying yes to her admission. Instead they took someone they had no viable way of helping least of all rehabbing!