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About Southpoint Terrace

Southpoint Terrace is a nursing home in Jacksonville, FL that provides patients with skilled nursing care as well as private or shared accommodations. Contact Southpoint Terrace for more details on housing, services, and rates.

Reviews of Southpoint Terrace

Average Rating: 1.0 based on 1 Review

Southpoint Terrace
Posted by ocb8421 September 30, 2013

I am a friend or relative of resident

I would not recommend this facility. My father spent 6 weeks here in Aug-Sep, 2013. Although the Therapy team (PT, OT, ST) are excellent and the CNA's have great bedside manner, the quality of administration and overall medical care of this nursing facility are horrible. On several occasions the attending physician ordered vital tests and outside treatment which were not carried out by the nursing staff until AFTER the family complained. At least two such incidents involved performing tests to determine the cause and extent of potentially life-threatening conditions. We were forced to bypass the facility medical staff and have my father admitted to ER in a local hospital when Southpoint staff failed to follow through on doctor requests for additional testing when my father had been tested positive for internal bleeding....something he almost died from two weeks prior to being admitted to Southpoint Terrace...they were aware of this. Once admitted to ER we learned my father had a huge blood clot in his left leg that required surgery. Each time the nurses failed to perform tests/procedures requested by the physician the Assistant Director of Nursing made up excuses. On one occasion the attending physician ordered an examination by an orthopedic surgeon...two weeks later nothing had happened and we had to make arrangements on our own for the exam. The administrative staff is new and does not appear to have the proper skills and/or training for their important job thus putting patient care at risk. I interviewed several CNA's and nurses who said they planned to look for another employer due to the poor management of the medical treatments of the patients. Before choosing this facility ask to interview the nursing staff and their supervisor about their procedures and controls that ensure doctor-ordered treatments/tests are carried out. If you listen closely you'll find they don't have proper monitoring controls in place to ensure such things are carried out.

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Medicare Ratings

Medicare provider number: 106058


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