$2,000
Prospect Heights Cc
336 Prospect Avenue , Hackensack, NJ 07601
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Reviews of Prospect Heights Cc in Hackensack, New Jersey
1.77
(18 reviews)
Facility
2.4
Staff
2.2
Food
2.4
Activities
1.9
Value
1.5
Zuma1
1
|
August 5, 2022
My mother was in this place for rehab due to a fractured pelvis. I would not recommend it to anyone. It is hot mess. - The administrative staff is beyond useless. They are not informed and will lie to you as well. The social worker we dealt is cold and uncaring of the patient's needs. Came into my Mom's room, gave us two days notice for discharge, and a phone number to appeal as she needed more PT before going home. The appeal was denied because of the poorly positioned paperwork the facility submitted. They also lied to us on what they claimed to have filed, which was opposite of what Medicare rep told us was in the paperwork. -The head of nursing will not take phone calls, you have to track her down while she tries to avoid you and your concerns at all costs. -Some of the RNs are OK. But for the most part. they made mistakes with medication including not correctly understanding doctor's directions, not logging administration of a narcotic pain killer on 2 occasions, ignoring a very low BP reading, and ignoring when you ring the call button. I've routinely seen my Mom wait up to 30 minutes to go to the bathroom. During her stay, I needed to stay on top of everything and watch their every move because I was so concerned about the degree of medical negligence and potentially dangerous and costly mistakes. They do not offer even half of the so called enrichment and activities they initially tell you about and market to potential patients. While Hackensack Univ Hospital may be one of the top in the NJ, they are surely not investing that kind of philosophy in this rehab.
BeautyMark
1
|
August 3, 2021
DO NOT SEND YOUR LOVED ONE TO THIS PLACE! Following a devastating fall and multiple fractures my 90 y/o mother was admitted to Prospect Heights. None of her concerns about severe abdominal pain were acknowledged by the nursing/aides team, and her complaints of extreme pain during PT were also overlooked, resulting in her having to be re-hospitalized for a bladder that was so full that she was in early stages of kidney failure, and migration of the pins placed on her hip and knee due to over-exertion during PT at Prospect Heights. The renewed hospitalization was a blessing in disguise because we were able to transfer her to another rehab facility that treated her like a human being and cared for her in an outstanding manner with the compassion and respect she deserves.
CHRIS V
1
|
November 25, 2020
THIS REHAB WAS FINE IN BEGINNING BUT THEN IT WENT ALL DOWN HILL. CALL BELL IGNORED, WRONG MEDICATION, UNHEARD OF MEDICATION, HYDROTHERAPY DONE 7 DAYS A WEEK AGAINST MY DR ORDER TO 3X PER WEEK, NURSES? DID NOT KNOW HOW TO DRESS/BANDAGE WOUND, ROOM WAS EXTREMELY COLD, SLEPT IN COAT 2 BLANKETS, PUTTING ON DRESSING ON LEGS WHICH PAIN CAUSED ME TO SUFFER, ASKED FOR PODIATRIST OVER A WEEK TO HAVE NAILS CUT, A DIABETIC. PHYSICAL THERAPIST, FOOD SERVER ALSO GREAT. SIGNED MYSELF OUT. THEY ALSO MIXED A 87 YR RESIDENT INFO WITH MINE. THIS PLACE NEEDS TRAINING AMONG OTHER THINGS.
arocke
1
|
June 22, 2019
What a disappointment! I was a patient in 2012 and the place was fabulous, nurses were really on the ball and attentive, PT department was terrific. Went back in 2019 - i had to sign out AMA - nurses are horrible, i didn't get some of my meds for 2 days, no one answers a call bell, they are slower than slow, food is tasteless and limited variety, no one speaks English anymore - i can hardly understand the nurses - lots of philippino staff - place really went down hill. PT just makes you walk up and down the hallway - grossly understaffed. Go somewhere else....
Bernadette321
1
|
May 16, 2019
They never vacuum or change bedsheets in the month my uncle was there. The staff was inattentive and slow, when you press the nurse call button they come in to reset it and they disappear. The therapy staff is okay but bunch everyone in and make them wait their turn. This place does not bathe your loved ones properly. My uncle left in worst condition than he arrived. Did I mention that the food is disgusting?
ReviewerAAT0401
4
|
April 12, 2019
My dad was in Prospect Heights Care Center for rehab. It was a very good facility, it was clean, the physical therapy was excellent, and they were very attentive. I thought my dad did really well there. The physical and occupational therapy department was excellent. I would recommend this place. The food is very good. But it was a little expensive for him to be there on long-term. They have a lovely area, like a game room, where they do different activities.They had people come in, one time they had a man come in and sang along and played a musical instrument. They also had Bingo, casino night, and they did something for Valentines day. The grounds were okay, but not that great.
What you can do with Caring
Medicare
Health
4.0
Overall
4.0
Quality
5.0
Staff
1.0
About Prospect Heights Cc in Hackensack, New Jersey
Prospect Heights Cc is a Senior Living provider in Hackensack, New Jersey that offers residents Nursing Homes services. Contact Prospect Heights Cc for more details on services and rates.
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