Westmoreland Manor

leah62

As a family member of a resident, it is truly heartbreaking to see how this place has declined since the new administration (Premier) has taken over. The level of care, due to lack of staffing, has declined dramatically, especially on the weekends. There are only 3 NAs & 1 nurse per floor (there's about 45-50 residents per floor). The new administrator is only interested in making $. He shows no interest in addressing family concerns. All he is interested in making money for himself & not filling positions. So many quality employees, who were genuinely concerned about the welfare of the residents, left because the new administration. Very few were replaced, & those who were replaced were replaced by some of the most miserable people I've ever seen. Trying to get a hold of a social worker is like pulling teeth. They are so under staffed that they can't return calls in a timely fashion. There's only about 3 or 4 of them for over 400 residents! It's NOT the staff's fault; they are overwhelmed! It's a shame how the staff are over-extended. Such a shame; when my mom came here 8 years ago, this was a top notch place. Now... It's a mess. The elevators are always out of order. My father, who's 87, has to either walk up 2 flights of steep steps or walk the whole way around the building to get an elevator.

Lou Ann1

We were pleasantly surprised with Westmoreland Manor. The staff was phenomenal. They were understaffed, but the girls that were on that floor gave their all. I wouldn’t say it was great, but it was good.

caring0627213

Everything seems to be fine at Westmorland Manor when my dad was there. They have some staff that are compassionate, patient, and willing to do things right. The place was clean. The food was fine. We requested to get him out of the room because the other person was making a lot of noise, but they did not immediately respond until we got dad to the hospital. Dad was going nuts with the noise.

chrissy1

The facility is welcoming, clean workers are plesant.

brownjesse7

My grandmother is stay here as she recovers from a stroke. From the outside it is a very beautiful place though i do worry because it is located close to the county prison. The staff are very kind though very busy at times it seems but they always get to any questions i may have or any favors such as making sure the local football game is on for her.The facilities themselves seem clean and well maintained and the elderly i see on the way to my grandmothers room seem well. If i was to have any complaints it would only be that as i stated before they seem a little understaffed at times. As i would like to finish with a positive since i would rate this facility very good would be that even if visiting hours arent at the time they always try to fit family in when it is good for us if its after hours visiting or moving therapy around.