Glenview Terrace

Allison

My mother went to Glenview Terrace after hospitalization. I have everything positive and no negatives whatsoever to recommend Glenview Terrace: caring staff, a lot of attention, communication with us as a family, and part of the caregiving team. All of the staff we interacted with were always caring, well informed, professional, went above and beyond in their efforts to help us, particularly during the trials as a result of being separated from our mom as a result of the COVID restrictions. They were one of the first in the state to get all of their residents and staff immunized with vaccines against COVID. As a result of that, two weeks ago they were able to open up for limited face-to-face visitation, with all kinds of precautions in place. My mom was happy there, the care that she received was immediate, and responsive, and caring. The activities director was a sweet, young man that my mom said we were going to adopt in our family. The rehab services that she received brought her a long way during the time that she was there. They were able to get her back up and walking with assistance. Her personal care needs were well met. However, she died recently.

JulieSB

My husband is a long-term resident at Glenview Terrace after suffering a devastating stroke in 2015. Our family is so grateful for the outstanding compassionate care he receives. There is very little staff turnover and employees are engaged and happy. The facility is clean, food good and lovely amenities. I highly recommend Glenview Terrace.

eztlog

wonderful care and staff is excellent. my dad is very comfortable and getting great services

warmheart89

This was my dad's second stay at Glenview Terrace. The first time was good, but this second time has been anything but hell. First if you need the RN or CNA and put the call light be prepared to wait and wait......up to 45 minutes. Nothing was done timely - ie. administration of medications. I had to make sure the correct medications were given because the nurses would miss one or two here and there. Some of the RNs had NO idea what they are doing and it's very obvious. A family member had to be there at all times because if a patient needed assistance to the bathroom NO one would come for a long time and then that patient has an accident that would have been prevented had someone come in on a timely manner. There would be random people who would answer the call light to find out what you need, but then the waiting starts. The CNA and RN sees that the patient is in the bathroom or bedside commode (a family member brought them in there) and the patient needs assistance, they just walked away with no offer of assistance. No one seems to want to help clean a patient up. The family member had to assistance the patient completely. I have never experience horrific lack of care. The RNs administer the medications and leave. If a family member needs something to care for the patient it took forever (24 hours or more) to get the equipment or supplies. Talking to supervisor and administration was like talking to the wall. No one listened and no improvement was done. In fact things got worse by the minute. I address the long wait times to the supervisor. Her responds was that she will be there tomorrow and when you need something put the call so she could test out how long it took. Really?? Wait until tomorrow? This is completely unheard of. One of the nurses did not do a procedure right. Nothing horrible would have happened in this case (family member had to correct the nurse), but if other procedures were done improperly it could kill someone. Someone would bring things ie menu, newspaper, into the wrong patient's room. We will never go back to Glenview Terrace again.

moose1010

My dad has been here just little over a week he developed pneumonia and had to go to the hospital for 2 days when we returned no one told us that he would be in a different rm. I walked into the room that he was in and he wasn't there. I found out from the transport people he was down the hall. I walked into that room it had to be 90 degrees. He should have been by a window for fresh air also. It took 2 1/2 hrs for them to move him. He's blind on a feeding tube and can't really talk so they figured he wasn't gonna complain. Still no meds or feeding that should of been at 2! Working on transferring him.

Caring100052350

My mom is at Glenview Terrace, and so far I have been very pleased with them. She is in the rehab area right now, but she might have to stay longer. The only drawback is that they don't really have any activities in the evenings for anybody to do. They have a bingo during the afternoon, but usually she is in occupational therapy at that time. She has nothing to do other than physical therapy and OT. Sometimes, they do a movie, but they do not supply popcorn. These are just little things, but if you want more people to attend it, let's make it more of a social activity instead of just sitting by yourself and watching or having two or three people there watch TV. But otherwise the physical therapy and the occupational therapy people have been fantastic, and it has been pretty good. It would be nice having some activities where they can maybe do crafts or something. I know my mom likes to do crafts, so if they had anything or just something that would keep her busy and out of her room in the evening that would be great. They are very good on the cleanliness. The decor is OK; it appears nice. I haven't seen any messes or anything like that.