Villa St. Joseph – Skilled Nursing Care

Very Very Unhappy

This is the worst place you could put a friend or relative. Unkind & disrespectful to family and patient. In all the years i have helped family and friends, I have never seen anything like this. One Star rating is overrating this facility. Very Very Unhappy

Rotteneggs

Don’t understand why a person who needs help can’t receive it and the patient is basically pushed out of the facility and left to fend for themselves. A lot has to do with insurance companies which is horrible. We pay to have insurance, but they are not willing ti help and therefore pocket the money. Why are there Social workers when they don’t answer the phone as well as everyone else. So, basically you get nowhere and might as well live your last day at home.

SandraJean

If I could give a negative star I would! Don't go here! This place should be shut down. Contracted nurses (not employees) who don't care. My dad almost choked several times, got a UTI and took them almost 2 weeks to treat after he was in pain and misery. It's the type of care that belongs on 3rd world country, not USA. PLEASE don't put your loved one here, I will go to my grave with the images of my sweet dad and his suffering here. Just plain horrible

stella20222

Since they changed hands the place is awful and so is there food. My sister lasted one day and asked to be moved somewhere else. I couldn’t believe her breakfast a danish, a piece of Canadian bacon and a banana. Their only purpose is to make money. Stay away from this place at all costs.

don d

I was told by 3 nursès that did not have time to take of me due to many other people

jan mar

There are so many agency aides that not many get to know the "patient". The call button system is not adhered to. The wait period is ridiculously long, often more than 30 minutes. When you try to find someone, the aides are on their phones in quiet corners, "hiding". Weekends/holidays are the worst, as the floor nurse and Unit Manager are off, so very little supervision -can't find help for toileting, changing bed linens, etc. Aides are not careful enough when toileting either - My elderly patient got 2 UTI's as a result. The activity personnel are lively and care about the patients, wish there were more activities, though; Also caring and good are PT, OT and NP Lidia (Cle Clinic NP). However, the aides are often missing and not attentive- and they are who one needs most of the time. There is not enough help to care for patient's needs in a timely fashion, and much of the help is from agencies, so little accountability. The food is good and usually on time. The rooms are fine, with windows, TV and bathrooms. It was often difficult to get someone to answer the phone at the nurses station - the phone should also ring directly to the nurse in charge.