Villaspring of Erlanger
630 VIOX DRIVE, Erlanger, KY 41018
3
(23 reviews)
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Reviews of Villaspring of Erlanger in Erlanger, Kentucky
3
(23 reviews)
Facility
3.7
Staff
3.7
Food
2.8
Activities
3.9
Value
3.3
Dane23
1
|
August 17, 2022
ZERO STARS IF I COULD! THIS PLACE SHOULD BE SHUT DOWN!! I had my mother in there for 3 days before I removed her due to them not taking care of her. They have two aids to help 30 people that shouldn't be allowed or legal. She had to use the restroom and they just left her to soil herself and then wouldn't help her. They leave everyone in wheel chairs all day with out helping them. The nurses and aids have no CLUE what they are doing other than playing on cell phones and hiding behind doors talking to whoever!
Mrs. Vanderbilt
1
|
February 18, 2022
The facility is nice and is decorated beautifully for holidays. However, that does not cover for the poor service from nurses and assistants. There are residents in wheelchairs that need help transferring. No matter how many times we call for assistance, often, they ignore these elderly that have to depend on them. Sadly you see them chatting in the nurses stations or seating in the living room areas outside the rooms while on their phones. Some empathy would be appreciated by many who are alone in that place.
asantullo
1
|
December 28, 2021
Have medical equipment there for new patients needs. Answer the call button. Big thing! Answer call button. Had to leave work day one to handle issues and apologies don't fix the problems of not coming when a patient needs help. Equipment a patient needs to breathe was promised prior to admission, did not happen. Still waiting for it to arrive. Nurses seem irritated when you call them out for their inability to show compassion and then you worry that it will affect the care that your loved one gets, or in the case of Villa Springs, Erlanger Ky, doesn't get.
Meier
3
|
September 1, 2020
I dropped off two bags of clothes and now he has to beg for clothes. He has had his shirt on for 3 days. I would like to know how does this happen,,,,,
Lisa - resident Aug. 2020
2
|
August 25, 2020
Due to Covid 19, Villa Springs cannot allow physical contact with family, this is evident with some of the staff. It could sometimes take over 30 minutes and on one occasion almost an hour for someone to respond to my call light. Most of the staff was kind and caring. There were some notable exceptions. The food was awful. It was nearly always cold and wet items were placed on the same small Styrofoam plate allowing juices from one item to coat everything on the plate. The furniture in the room was old and uncomfortable. No furniture in the building suited my needs with a leg injury. No recliners are available. The bed was hard and didn't provide much support. The therapy staff is the only reason I didn't leave one star. The people providing physical and occupational therapy are excellent! Some of the care team staff are also excellent. I will say this, the people who care about residents and their care are frustrated. In it's current condition I cannot recommend Villa Springs. It makes me sad, because there truly are people working there who go above and beyond to help residents.
Fransico Spritatta
5
|
June 6, 2018
I visited villa spring to attend a community event the staff was very polite and the residents seemed to be well cared for
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Services and Amenities of Villaspring of Erlanger in Erlanger, Kentucky
General
- Resident Capacity: 140
Medicare
Health
3.0
Overall
4.0
Quality
5.0
Staff
2.0
About Villaspring of Erlanger in Erlanger, Kentucky
Villaspring of Erlanger is a Senior Living provider in Erlanger, Kentucky that offers residents Nursing Homes services. Contact Villaspring of Erlanger for more details on services and rates.
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