Care One At The Highlands

I visited this facility

When first entering the facility, the staff in the reception area was very friendly and welcoming. I witnessed a new resident her family being given a tour of the more "public" areas. Going further into the facility, however, revealed a different story entirely. The nurses and other caregivers seemed to be doing only the bare minimum, oftentimes being abrupt if not flat-out rude to the residents. On several occasions, I noticed patients asking basic questions of the caregivers (eg. "when is the food coming?") who were in the room performing various tasks, only to be blown-off or sometimes even entirely ignored. On one occasion, I witnessed an argument between one of the facility's nurses and an ambulance worker. Apparently, the staff had given a patient a medication that he was allergic to, despite having paperwork that clearly indicated that that medication was not to be given. When the ambulance was called to take the patient to the hospital, the EMT demanded an explanation. After refusing to give him whatever information he asked for, the facility staff (now gathered around one of the nurses' stations) began laughing about the experience, mocking the EMT who tried to stand up for the patient. While it is possible there is a lot more to the story than I am aware of, what I did see worried me greatly. While I would hope that this sort of thing is a fluke, or the exception to the rule, I would still be hesitant to allow any of my friends or loved ones to go anywhere near this facility.