$1,224
Ridgecrest Nursing and Rehabilitation Center
1200 North Stone Street, Deland, FL 32720
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Reviews of Ridgecrest Nursing and Rehabilitation Center in Deland, Florida
3.52
(25 reviews)
Facility
2.8
Staff
2.8
Food
2.1
Activities
2.8
Value
2.6
B.B. Jr
5
|
August 3, 2023
Dad had no complaints. Everyone was friendly and helpful and answered our questions. We would recommend
berin6822
5
|
July 29, 2023
My mom recently spent almost 3 weeks in this facility doing as much therapy as she was physically able to do. The food could’ve been a little better according to my dad but mom isn’t a very big eater anyway so it was ok. The staff were great.and you can tell they all care about their patients. It’s obvious that they are busy and there is a lot of people that need their help and attention but everything that mom and dad needed they did with a smile. Therapy was great also. Overall we would definitely go back if mom or dad ever need rehab again
BubieBryna
2
|
July 13, 2022
Rooms NOT kept clean and storage facilities not convenient for patient Nursing staff very efficient Administration communication extremely poor. Impossible to reach and absolutely no responses to calls made regarding concerns Urinals kept on the tables next to the food trays
Tracy Worthing
5
|
July 6, 2022
I wish that I was able to have longer time in the therapy department. The facility was a lovely facility and the therapy department has great equipment. They always had me doing more exercises even when I wasn't in the gym. I would recommend better food, more spices or seasoning for better flavor. The staff at this facility was spectacular, including Katie CNA, Jazmin CNA, Amanda nursing, and the therapy team. The activities were also is amazing and fun. I would highly recommend this facility if the food was better, the nursing and therapy was awesome.
kl58
1
|
June 27, 2022
I'm warning ahead of time that this is going to be a long review. I would be doing every patient and their family a disservice unless I give a detailed review of this horrible FOR PROFIT CORPORATE run facility in DeLand Florida. Ridgecrest is a dump. A cockroach ran up the wall right above my husband's head and several more across the floor at night when I turned out the lights. Now I have to spray my house to make sure they didn't come home with us. It is unsanitary, the staff is apathetic, probably because they are overworked and overwhelmed with a ratio of ONE CNA to 15-20 patients and one nurse per shift in the unit. I actually feel sorry for the CNAs that really care...they are doing the best they can under the circumstances. Then there are the ones that just don't care. Rehab was a joke. Supposed to be"intensive physical, occupational and speech therapy" 5 days a week. After their 15 minutes of therapy he was basically ignored the rest of the day. The food is absolutely inedible. The food is mostly instant mashed potatoes or plain white rice and chopped and formed meat patties. Mystery meat. Vegetables are chopped, grey and cooked to the consistency of mush. Not once did he receive a meal that was even a little bit warm or on time. Processed food, no fresh fruit or vegetables. There are supposed to be self serve sandwiches in the fridge for patients....white bread..slice of ham..slice of cheese. Packaged in a baggie that isn't even closed. Anyone can touch, breathe on them etc.The sodium alone has got to be through the roof in all their food. On one occasion, my husband was still waiting for lunch at 3:30pm. Meanwhile the staff were congregating around the nurses station and they were all eating ice cream sandwiches! The CNAs are sloppy and careless. Twice after cleaning up my husband there was feces on the package of wipes after they were done and left it like that. They were so sloppy about getting him cleaned up, he got the most horrendous rash within a day of being there. C-Diff infection is real and can be deadly to those that are vulnerable. Easily prevented by good hygiene. None of them were the least bit concerned about it. One CNA assigned to my husband had the sniffles.. I remarked wow you sound like you must have allergies. Her response... no I have a cold. I said " Why are you here if you're sick". She said I can't afford to take time off. I told her to get out of his room..he just got out of intensive care. He's here for rehab not to get sick again. He barely survived the first time around. I was told by the supervisor they might not be able to get another CNA to take her place. Thank goodness I was there or he surely would have been neglected until the shift changed. I was with my husband at least 12-14 hrs a day. I only went home to shower and get a couple hours sleep. When I got back he was laying flat on the bed. All the bedding, the call button, and the remote to the bed were on the floor. The bedside table was across the room with the urinal on it, clearly not within reach. He told me they were supposed to be helping him get settled in for the night, straighten bedding etc. He said they got called away for a "FEW MINUTES" and never came back to finish. He couldn't get help.. the call button was on the floor and the door was closed. He didn't have the strength to yell loud enough to be heard. Totally unacceptable. The most dangerous events.... they were OVER MEDICATING him. He has one medication that must be given on time every 12 hours. After realizing they were incorrectly dispensing his meds, I checked every time they came to give meds and the one that had to be on time wasn't even in the meds she tried to give him! Three others had been discontinued but were still being given. I had to go through each pill every time to make sure he wasn't getting ones that were discontinued. There are many other issues that are unprofessional. My husband and I have a professionally trained mobility dog. Upon entering the facility I couldn't enter the admin office because her pet dog was in her office. When we passed the business window a German shepherd came out of the business office charging at my dog wildly barking. Neither one of their dogs were on a leash. My dog was in his service vest and clearly working. One night on the way out the night nurse had her pet dog at work....not within her control and ran at my service dog. She chased him down the hall to get him before he got to my dog. Can't be concentrating on her job if she's chasing her dog around. I clearly told the admin I was taking my husband out of there. I asked... Please help me get him home with the equipment I need to take care of him at home. She gave me all these excuses about how hard it is to find a hospital bed and it is going to take time...blah blah blah probably days before she could do it. I asked if they had social services available and that's when things changed. My husband and I are so grateful for Medical Social Worker Stephanie. She was the answer to my prayers for someone to please come along to help me navigate this situation. She was supportive, kind, and took care of everything. Within hours my husband was home with all the equipment we needed delivered and set up. His home medical care is in place, and all that is left to do is coordinate home visits etc. Halifax Health has been wonderful and attentive as well. A nurse came to our house the same day we got home to make sure everything was okay. It is said that G_d puts the people you need the most in your path when you need them the most. Stephanie is that person. I feel so blessed that she answered our call for help. She is a very special person and deserves to be recognized for her excellent care and professionalism. Thank you Stephanie.
Karen5355
1
|
October 31, 2021
I've been a patient here for about 5 days. I was put into quarantine when I got here and no one told me so when my son came over to visit with my daughter they weren't allowed to see me and they didn't tell me until they came here. I was very upset that I couldn't see my children. The nurses were very good and the rest of the staff could care less whether they took care of you or not. Each time I push the call button I had to wait an average of 20 to 45 minutes. When they did come they said we'll be back in a few minutes and it took over 20 minutes and right now I'm still waiting for my Aid to come and help me. The food here is awful I mean really awful. I can't eat it. I showed my dinner to the nurse and she was appalled and took pictures and was going to show the administrator in the morning. I am going to talk to whoever is in charge here in the morning and explain to them exactly what I've been through sometimes when I push the call button I can't make it to the bathroom or the potty chair so when I call them and they take 20-30 minutes it's already too late and I have soiled myself and so I have to wait till they come back after they told me I'll be back in a few minutes. I'm very upset and I'm going to look for another place or maybe I'll just go home and do rehab at my house. At least I'll get some decent food and I won't feel like I'm starving. Do your research and visit this facility before you come and try the food I am pretty sure that you will look for another place. It's very sad that place is like this don't take care of their patients. I can't believe I am saying this but I really miss being in the hospital. At least they take care of you and the food is decent. There are only a hundred and twenty or so beds here and there is no reason for the food to taste as bad for only a hundred and twenty people.
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Services and Amenities of Ridgecrest Nursing and Rehabilitation Center in Deland, Florida
General
- Resident Capacity: 160
Medicare
Health
3.0
Overall
3.0
Quality
3.0
Staff
3.0
About Ridgecrest Nursing and Rehabilitation Center in Deland, Florida
Ridgecrest Nursing and Rehabilitation Center is a Senior Living provider in Deland, Florida that offers residents Nursing Homes services. Contact Ridgecrest Nursing and Rehabilitation Center for more details on services and rates.
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