Saint Francis Country House

I am a friend or relative of a resident

Overall, my family found St. Francis to be a wonderful facility. The staff was friendly, the care was adequate and my Grandmother was loved by many. My grandmother's children were very involved, which can't be sad for many residents, and they were always well-received by the nurses, doctors and volunteers. My grandmother was well-cared for and happy most of the time, considering her condition. That's not to say we didn't have a few questionable situations, but my grandmother was not always the most behaved patient. She could get combative with her caregiver if she didn't want to do what was intended (changing, getting to bed, etc.). She ended up with a few minor injuries. In these situations, I don't necessarily believe that there was misconduct by the nurses, however I think the disclosure of the situation could have been better handled. My family didn't know about the injuries until they saw them for themselves, by then the investigation into the cause was launched retroactively, which made it more difficult to determine. We have since lost my grandmother, to natural causes, but during her 7 year stay, we were quite pleased with the care.