St. Francis Convalescent Pavilion

Lots of room for improvement

My father has been in this facility since mid January 2010. It is now March 2010 Patients here need you to advocate for them. There was much I didn't know when he was assigned to this facility which was selected mainly because his doctor makes house calls there. The staff is unprofessional and an atmosphere of nonchalance prevails. Requests of any kind must be made several times before staff follows through or takes action. Shortages of clean linens are frequent and when questions are posed to staff often the answer is "I don't know" I am not the one responsible or the day/afternoon shift knows. The billing dept. is quick a bill but doesn't return calls. Unless you have time to monitor patient care I recommend you pass this place up. There is no ethnic diversity among nursing staff which is entirely asian and the food there --put mildly, sucks.