Reviews of Cupertino Healthcare & Wellness Center
Average Rating: based on 2 Reviews
I am a friend or relative of resident
On 10/8/13 my mother was to have an upper GI to be preformed at El Camino Hospital in Mt. View at one of the adjacent clinics. I spoke to my mother while in route at 12:36 pm. The Wellness center provided the driver with the incorrect address so there was a small delay with her timely arrival. At 5:32pm I received a phone call from a receptionist from the Wellness center asking me if I knew where my mother was. She proceeded to tell me the cant find her, that the driver went to pick up my mother from El Camino and the first time was told she was not ready they would call for pick up. That no call was received so the driver went back again a little later and the clinic was closed and know one would assist him and my mother was not answering her cell phone. So after the Wellness center was notified and also could not locate my mother they called me to ask her whereabouts. I live more then an hour way and she was in their care. I demanded to speak to a supervisor after being on hold for about 3-4 min i kept on the line but called from another phone and after I identified myself and what I wanted I was put on hold then..hung up on. Still on hold on the original call after about 3 more minutes someone unidentified came to the phone and said the supervisor was busy with an emergancy and could they call me back. I replied that not knowing where my mother was who is very ill, cant walk more then few feet without becoming winded and was put under anesthesia today is located is an emergancy. Since no one knows where she is I a calling the police and hung up. I tried to call my mother and one of my sisters several times before calling the Mt. View police when I got no answer I called the police to make a report. At 5:59 pm i got a voicemail from stating they found my mother I immediately returned her call she said that my mother was in recovery at El Camino Hospital in the main hospital because it was time for the clinic to close and my mother was not able to leave at that time. I advised thank you for the call but i was going to file a complaint and hung up (still no supervisor). Then at 6:08pm my phone rings and the director of nursing calls states to say that they my moms in recovery and the will get her when she is ready. I advised I am already aware but m still filing a complaint, she tries to continue to explain this away but i advise shes wasting her time the fact is you did not know the whereabouts of a patient. I also advised that my mothers should not be mistreated because of this and if so i would be filing charges and hung up. At 8:38 pm a staff member called to tell me that my mother was back at the wellness center.
In a time where a patient came up missing and found dead at SF general you misplace a patient this is unacceptable and now they are requesting my mother "talk" to me because they are aware of my complaint. This is a hospital you work with regularly there should be regular procedures set to avoid this type of situation.
I want to be contacted by the investigator and receive a copy of the complaint findings.
I am a friend or relative of a resident
My grandmother has been living here for over 8 years now. She is almost 90 years old and I visit often so I do notice the quality of living here. The staff for the most part are very friendly and helpful. They smile when I enter and promptly help me when I'm looking for extra bed sheets, towels, or something else. The facility is also very clean, will clearly labeled signs at every hall and on every door. My grandmother is diabetic and also has high cholesterol, so her meals have special requests and specific instructions. She is to never receive juice with her meals; only hot water. She also needs to have her food blended so it is easier to chew and digest. There are many more specific meal requests we put in for her. Throughout the past decade, they have for the most part followed these guidelines very well, which is amazing. The facilities are good here as well. There is a fitness room with age-appropriate equipment. There is also a common room where daily activities are held, such as bingo or movie night. There's also a piano in this room, which sometimes prompts performers to come and play various songs for everyone. Overall, this place has a friendly and caring atmosphere and an effort is made to fill everyone's day with fun and a positive living experience.
Medicare provider number: 055407