Senior Care of Crowley

Jen Cauthern

My grandmother was placed in this facility for rehab after being g discharged from the hospital. This place is horrible! If I can leave a zero star I would. My grandmother was not assisted with feeding even though is was made very clear that she needed assistance. Our family would visit everyday and were told by multiple staff members that she had not eaten because she was not hungry. This is NOT true as she was very hungry she just needed assistance. She was also not bathed until we demanded she be bathed. On one of the last visits before we decided to move her from the facility she had been laying in her bed in urine but was unable to get any assistance. It took 5 minutes to hunt a worker down to assist. The next day after the urine episode we went to visit for lunch and assisted her in feeding and getting out of bed. Three hours later we went back to find her ice cold and not breathing in her bed. We screamed for 911 and the ambulance came. My grandmother never had a chance to make it out of the facility. She died! Our family is trying to get her medical information from the facility now and they are dragging their feet. If you love and care for your family member we urge you to not place them in this facility. It is just not our family this has happened to as there are other stories out there. We have seen the lack of care they show their patients and hope you take this into consideration if you are looking at this facility.

Joel M

I only gave 1 star because no start was not an option. My grandmother was transferred to the rehab part of this facility on a Wednesday afternoon. That evening when I got there she was still sitting in a hospital gown and laying half way across the bed. I put her clothes on her and was told she didn't eat. Her food was pushed into her room and was cold. I went to find someone and explain to them she has Alzheimers and cannot feed herself right now because her coordination is off. I made them go get me other food to feed her, which was yogurt and fruit because they said the kitchen was closed. I was very uneasy with everything that happened on the first day because I couldn't find a nurse anywhere without me hunting them down. They also do not communicate with one another because no one knew she had Alzheimers even though this was explained before the transfer. Day 2 I was told she didn't eat breakfast or lunch. I asked did you try to feed her and I was told no. I explained again to another person who I had never seen she had Alzheimers and can't feed herself. I asked why she was still in her pajamas and they didn't know why. Day 3 I was there at mealtime to make sure she ate. I was told they had given her a shower but her hair was still dirty and her body smelled. While I was there she needed to go to restroom and it took 30 minutes to get someone to come help. I was told they helped her walk that day which I don't know how because she literally had no strength to to even stand up. By this time my family is already looking for other options to have her moved to another facility. Day 4 I came to feed her again. Only to find they pushed her food into her room on a tray and left it still covered and cold. I brought her food because the food they provide is deplorable. I sit down next to her to help her eat and her blanket is very wet. She told me she was wet all over. I felt her clothes and her bed and she was sitting in urine. I try to find someone to come and change the bed. I have to go back twice to find someone. No one should ever be left to stay like this. She obviously had not been checked on in hours. Once someone came to help they changed her clothes and tried to change her bed with her still laying on it. I made them physically get her out of bed so the could wipe down the entire bed and replace everything the right way.I am 100% positive this would not have happened had I not been there. When I asked when was the last time she was checked on they didn't know because they were understaffed. I explained to them again for the 4th day she has Alzheimers and that she can't feed herself. She can't push the button to call for someone to take her to the restroom. I was told they didnt have it on file that she had Alzheimers and they weren't aware of anything I was telling them. Day 5 we show up early to feed her breakfast and stay until after lunch till 1:30. We went directly from there to your another facility and do paperwork so she could be moved first thing Monday morning. She was left alone 2 hours and I went back to be there to make sure she ate dinner. I walked into her room and she is laying flat, she is ice cold, as white as a sheet and not breathing, no pulse. I immediately call for help and the nurse comes in and said she coded to call 911. It takes them time to gather enough people to start CPR and I helped the nurse move her to the floor. She probably had not been checked on since we left 2 hours earlier. No one could tell me the last time they checked on her. The paramedics came and I heard them ask her when was the last time she was alert and breathing and the nurse sd 30 minutes ago. The paramedics questioned her again because he said the time wasn't matching up with what they see and immediately told her to leave. Needless to say, my grandmother passed away after only being in the rehab part of this facility after 4 and a half days. One of the workers there even told me that when her mom was sick she would not let them bring her there. Please DO NOT bring your loved ones here. They don't care about the patients, they don't communicate with each other, they are understaffed and are not clean. Please save your family member's life a take them somewhere else.

TLT61

The communication with staff was Outrageously ridiculous!! No one knew what the last one did our mother came in on 2/20/2020 and was found dead 4 days later. We the family feel she was neglected from day 1. We had told the staff how unhappy we were with them and that we were having her moved. We left her for 2 hours to visit the place she was to be transferred too only to return to her dead.

Blessing817

Senior Care of Crowley.. Nursing Home and Rehab, in my opinion based on how they treated my Sister, is ABSOLUTELY DISGUSTING AND INHUMANE. My Sister was in this "joke of a rehab facility" for about 2 ½ months (with the exception of a week and a half when she went to the hospital to have emergency surgery). My sister has stage 4 non-alcoholic cirrhosis of the liver and has had for over 6 months. She also has severe lymphedema, hepatic encephalopathy, she was vomiting blood yesterday and because they severely restricted her fluid intake her blood pressure "bottomed out on multiple occasions". At this point she cannot walk on her own, she cannot stand up for more than 5 minutes and even with the five minutes she has to have assistants, she cannot shower or bathe on her own, she has to have special utensils to be able to eat because she has severe tremors and because of the progression of the stage 4 non alcoholic Autoimmune Hepatitis and she has encephalopathy that makes her have memory loss (when it flares up). She needs 24-hour care. She was kicked out of this facility on February 25th because her Medicare supposedly stopped paying, however they did not bother to look at her Medicaid to see if Medicaid would continue to pay. (This actually might have been a blessing); however, they waited until the last second to tell her that they were sending her home and not only that but they were sending her home with no walker, no assistance, no home health aide, nothing at all. They were literally throwing her out the door with nothing and telling her to do it on her own. That is absolutely disgusting, immoral, unethical and inhumane. The Social Worker (and I use that term loosely), Maxine, new about Medicare and that they were going to terminate services way before yesterday however she did absolutely nothing to set up any kind after discharge care plan. This is the kind of "care" that she received while she was there for "Rehab": NUTRITION - grilled cheese sandwiches, fruit cup, open faced Turkey sandwiches, canned vegetables and "mystery food" (She had no clue what it was), and sugary drinks. HYGIENE-or rather Lack Of. The entire time she was there she never got a bed bath, she never was able to take a shower, brush her teeth or get any kind of personal hygiene whatsoever. (I just became aware of this yesterday). REHABILITATION- she was there for rehabilitation however after 2 months and an emergency major operation she still cannot walk even to her bedside commode without assistance because the lymphedema is so bad, and her muscles have atrophied to a severe degree. Is that rehab? I even had my son deliver a sugar free over the counter spray for her mouth (they refused to give her anything), I also had some personal items, wrapped securely in a white plastic bag..it was taped securely and labeled securely. My son gave it to the front desk and they confiscated it! They opened her PERSONAL MAIL and refused to let her have it...isint that called "stealing"? I am extremely glad that she is out of that money hungry, poorly run, poorly staffed (and what unskilled staff they do have are (in my opinion), CNA's and Nurses that could care less about the patients...they are just there for a paycheck! The 2 Doctors that were supposedly taking care of her, were a joke.. Dr.Kanale and Dr. Bazaria. They documented disorders and conditions that she did NOT even have, yet "Forgot to mention" her Stage 4 AutoImmune Hepatitis! SERIOUSLY???? DISCLAIMER- The opinions expressed are my own based on observation of how my Sister was treated. BOTTOM LINE, PLEASE LOOK ELSEWHERE..I WOULD NOT PUT MY WORST ENEMY IN THIS PLACE! (my opinion).

Jessica Wilson

Very nice facility, and good hearted people! My family members needs were met appropriately. No complaints here!

Lynn Combs

Please, Please don't put your loved one here. I have summarized the issue below. 1. No information was shared as to expectations, progress of discharge date. Had to demand a meeting 2 weeks after admit. 2. Some Aides are rough and unprofessional, they treat older folks like they are not people and not competent. 3. They are not staffed in an adequate manner to answer call lights timely. Very common to wait 30-1hr. It only take 10-15 minutes for someone to bleed out and the every minute matters in the case of a heart attack. 4. Dignity my mother had to wait as much as 1 ½ hours to have a wet diaper changed. 5. Have to monitor the care. I had to request pain pills prior to therapy so my mother could complete therapy. I had to request additional Lasix to reduce the swelling. I had to request a toileting program. 6. Lack of follow up, despite saying they would start a toileting program it was not done consistently. 7. Their concern seems to be as long as insurance pays, the patient needs to stay. I was told you don’t need to worry about the discharge date, Medicare will cover her. 8. Lack of caring. When brought to attention of management regarding the long delays in call lights, responses were: We are staffed to the Medicare minimum; We are not short staffed; That is beyond my pay grade. 9. Phone calls are not promptly returned 10. Lack of follow through. Facility was to order a walker to assist while in the facility. Never done.