Altercare of Canal Winchester

LGK

My father was here for rehab and a fractured collarbone. He developed pneumonia while there and I had to bring his coughing to the attention of the director of nursing just to get an xray done to confirm. He had swelling and redness on his arm and hand, they took an xray and couldnt determine the problem so they wrapped it with a ace bandage and gave him lasix. We had a doctor xray after he left and it was arthritis. Altercare didnt see that on their xray??!! Just before he was released an aid pulled him up out of the wheelchair pulling on his bad arm. So glad he is out of there. The therapists were great and a couple of the aids were good to my Dad. Everyone else there wouldnt even smile or speak to you when you passed them in the hall. Rooms were good but the food looked horrible!! Their so called Social worker is FAR from helpful. I had to hunt her down whenever I needed to find something out. I understand that good help is hard to find but thats no excuse for bad treatment.

lD1004

Mom went to hospital with pneumonia and after leaving she needed after care and rehab. We chose this place because mom's friend just spent several weeks here. I use to listen to staff, unknowingly to them. They never were derogatory towards any patient, always seemed genuinely concerned. The place is clean, smells good. Not like some nursing homes. Anytime mom rings for assistance staff are quick to respond and never seem put out or agitated. I'm glad mom is here and hope she can be placed here permanently when the time comes.

Connie642353

Mother went to Altercare for rehab. She liked the physical therapists and the food. She enjoyed her stay. They were nice to her.

A Fellow ReviewerPQULM

My mother is in Altercare for rehab, and I like the place a lot. We chose it because I live in Winchester, and it's fairly new place. Everything's fine.

hlszt

My husband had a toe amputation in May and I looked hard and long where to place him for rehab. A soon as I drove up to Altercare CW I knew it would be a good fit. As soon as I walked in I knew I was right. Everyone that works there that I had contact with was very helpful and caring. My husband had a private room with own bathroom that he loved and helped with his recovery. My husband looked forward to the rehab and took it twice a day. Unfortunately my husband ended up needing to have his leg removed and I immediately reached out to Altercare CW to see if they had room, and thank God they did! Leaving my husband under someone else's care is such a high concern, but when leaving your loved on at Altercare CW you will not have a concern because your loved one could not be in better hands.

Anonymous106940450

My mom is in Altercare of Canal Winchester. They have excellent therapy. The staff is very helpful. They have separate rooms which is nice. Hers is just a room with two chairs, a bed, and a separate shower and bathroom area. They have bible studies and bingo. They also have a beauty salon in the facility which is nice. It is very clean and very modern.

Jayne4

We've placed mom at Altercare of Canal Winchester Post-Acute Rc. She's been there for three weeks now. The facility is extremely clean and neat. It's just a really well kept facility and the staff is just really friendly. Everybody always says hi and speaks to you. They have a physician weekly, and a nurse practitioner twice a week, so we feel like she is being evaluated very well. It just seems like a really nice place. Mom is in a private room with TV and a phone. The dining facility looks very nice, but the food, I would say, is average. It's not outstanding, but it's far better than where she was in her rehab facility. The variety is pretty good. Mom is getting physical therapy, and I know every day they have different things going on, like bingo and movie nights. They also have different churches come in for services, different denominations on different days of the week. There is a beauty salon there. She really hasn't participated in anything yet. I haven't had any complaints yet.

Pass

Lazy, uncaring, insensitive staff. The Social Worker is horrifyingly insensitive. The residents are left alone for 20 hours a day and put in diapers so the staff won't have to bother with taking them to the bathroom. The therapists and a few of the nurses and staff are great BUT for the most part those employed at Altercare of CW is lacking to say the least. The response time to patients after they've pushed their button for help is abhorrent. The communication between the Social Worker, Amy, and the patient's family is cold and abrupt. I would NOT recommend this center to anyone.

marshaj

My mother came here for rehab after being in the hospital. The physical therapy seemed adequate. One of aides gave her problems about having to use the restroom so often(she was taking lasix) We also found a bag with clothing that had urine on them in her closet. An aide started to fall and either grabbed her leg or the sheet. We got two stories on what happened and this caused a very large and painful skin tear on her leg. It then got infected. It has caused her needless pain and medical bills ever since. They also refused to pay the er bill when we took her in to have it looked at after it became infected. Do not recommend!

Donna42

My mother was in Altercare for rehab after her surgery. We liked it there. It was like a private room but you shared a bath with one person. Mother liked it there and would have liked to go in long-term care there. We had her name in a waiting list but they said it would be a long time before she would ever move up on the waiting list. I couldn't wait and I needed a place immediately. The staff there was wonderful. I got along with all of them. They had a lot of activities going on and mother and I took part in some of them while she was at her physical therapy there. The physical therapy was great and she was very pleased with that. They need to extend and have more rooms for the long-term care.

Karen Gayle Stout

My mother was admitted to Altercare as an Acute Post-Surgical Rehab patient, following a fall in her home that resulted in a hip fracture. She had recently been diagnosed with probable Alzheimer's Disease, and although she tried at first to do the physical therapy to recover her physical strength, it became evident that her mental deterioration was going to prevent her from ever living independently again. The behind-the-scenes technical processes involved in transitioning Mom to a Long-Term Care patient receiving Medicaid were lengthy, confusing, exhausting, frustrating, and maddening...for ME. I am grateful that Mom never knew a moment of the difficulty I was dealing with, thanks to the wonderfully upbeat and affectionate staff at Altercare. Every person who has had a hand in caring for my Mom has been gracious, compassionate, patient, respectful, and gentle with her. We have been richly blessed to have had things work out for Mom the way they have. She couldn't be in a more friendly, warm, safe, and welcoming homelike environment for her 24-hour-a-day care that she now needs.