Casa Mora Rehab & Extended Care

a_wright

I live in Massachusetts but I have visited my family member at this facility many times in the last several months. The rooms are clean and conservative. The staff are very caring and go out of their way to support our family member who was in poor condition when she arrived there but has steadily progressed under the caring staff at Casa Mora. They reach out to provide her with social activity and music (which she loves) to foster her recovery. They monitor her health thoughtfully. I cannot say enough good about the considerate people that work there. They have made a huge difference in the life of our loved one and work diligently to keep me informed of the status of our loved one.

drrobyn

The staff is amazing. Each team communicates with the ther - speech, nutrition, dietary, etc- all work together. They call me on a regular basis to keep me informed on my friend's progress or set- backs. I am very pleased with this facility. The rooms are your typical residential facility rooms. The place always seems clean and smells good.

Peace777

I have a dear friend that resides at this facility. She's bed-riddin because she has severe spinal injury from being ran over by a car. She's been telling me how the staff are not treating her with respect. They are not giving her the medications she suppose to be on. I live in another state and I need someone on a higher level to check up on how their staff are treating the paitients. I've read the reviews of this facilty and it's a shame!

MsMax

This place is horrible. Patients are not treated well. Rooms are dirty. Bathrooms are disgusting. The facility smells like sewer. And meals...my dog gets fed better

Vicki

Casa Mora Rehab & Extended Care was horrible, dirty and rundown, but the nursing staff was phenomenal. The residents were fine, they were well-cared for, and they were doing activities when we came. It really needs to be updated.

Loripd

My father was there. The nurses are never anywhere to be found. They are severally understaffed. He called the nurse to get a bedpan she didn't show up for hours. He got bedsores. One day his catheter was so full we had to empty it ourselves because no one came when we called. Altogether he's better off at home than at a rehab that doesn't do rehab.

ptgdm

Casa Mora is so understaffed so the residents suffer. There sre some great nurses and CNAs during the day. At night my husband had problems with the night staff. During the course of his he stay got a bed sore that was really bad before they noticed it. It never did heal. He lost 40 to 50 pounds because they had him on pureed food. It was terrible (I tried it) I took him regular food to eat. He walked in the day he was admitted. One year later he went to be with his maker. He is in a better place now. DO NOT TAKE A SMART TV for your loved one. I bought one for my husband. They broke it.and when he passed I was given a TV that was made for a hospital or nursing facility. It HAS to be hung on the wall, (no legs). So it is still in the box.

Notafanofcasamora

I would not recommend Casa Mora. My grandfather was transferred there. He has diabetes and is a huge fall risk. They NEVER turned him over. In a health care setting you are supposed to move/adjust a patient every TWO HOURS. He was always in his wheelchair 24/7. It is terribly understaffed there and you can tell the workers don't really care much about the patients and even make jokes about them from what I've heard. Disability and mental illnesses are not something to joke about. My grandfather is now in the hospital for a pressure ulcer that became so bad they had to perform surgery. (Because they never moved/readjusted him) he's been in the hospital for about two weeks now and he is NOT going back to casa mora.

Ronald176481

My dad is staying at Casa Mora. I’m not really impressed with it, and the price is really high. They have a courtyard and activities. The staff is barely OK, and lately, they had a big turnover of the caregivers. They get them up and dressed every day, make their beds, and wash them. They do keep the place clean, so it doesn’t stink. They have bingo, meetings, and entertainment.

LalaUWMBM

My mom is in Casa Mora, and it's not really the greatest.They’re not very organized. Mom is at a point in her life where she needs full care, and I just don’t think that that is provided. It’s not a place I would recommend. They pretend that they’re listening to you like you’re a friend, but nothing gets done. She has lost 15 lbs. since she was transferred there from the hospital, which was one of our main concerns. She can’t really talk and say what she wants or needs. I feel some of the people who are supposed to care for her just kind of leave her there. I’ve not heard of one activity where they took Mom. Basically, they put her in a wheelchair, which is not safe, and she can move around with one leg because her other leg just automatically rests on the other one. She just moves around, and I don’t see any activity. Supposedly, she’s taken to physical therapy once or twice a week, which every time I ask what they actually do with her, there’s never a complete report. One time, she got hurt and there was no report, and she’s a high fall risk. It’s just really unfortunate.

Michele31

The staff at Casa Mora bent over backwards to help me through the entire move-in process. My sister moved in yesterday. They were caring and concerned.

Marsha23

My mom is in Casa Mora, and I think it has been very good. I live around the corner, so that makes it very convenient for me, and it is slightly across the street from a hospital, which makes it easy for her as she had to go to the hospital twice. It is very clean, and it has been re-modelled. The administrator that I work with has been very cooperative and helpful. I think it is a good place for her right now. I don't know if she wants to stay there forever, but at this time, she needs a lot of nursing care. She even needs to be fed because she injured her right elbow so she can't lift a spoon or fork, and they are taking care of her. The rooms are in good size. She had her own private room. It has a table to set up TV and a closet. The thing that I think good about Casa Mora is that they have new flooring. It has a beautiful, nice, clean floor. It seems like they are very good about cleaning and keeping everything really clean. It doesn't smell like some places. My mom doesn't do any activities right now because she is hurt. She dressed every day, goes to her wheelchair, and sits herself by the door, and she has some friends that come from their doors and hang out in the hallways. She didn't really go the dining hall or anything like that. The food is good. The only thing about the food is that sometimes it is not as hot as she likes it to be because it has to come from a long distance. It is a pretty big facility, so it has to be brought from the kitchen. She has an ulcerated colon, and there are a lot of things that she cannot eat, so they are trying to work with her diet.

ladydisis

If there was an opportunity to rate zero stars, that is what I would have selected. There are obvious signs that under staffing impacts the quality of care that a patient receives. However, this does not seem to prevent cna's from congregating to have idle chit chat in view of both patients and visitors. I see little in the way of quality of life ... patients sitting in the rear of rooms without contact, the ability to interact with others or obtain help if needed, sitting with their backs to windows, or facing a wall and not able to view a tv program. There was a decrease, then a total loss in interest in participation in activities.The method of calling for assistance in patients room was not within reach. Dietary services were inadequate ... tasteless, barely warm, a diet served that was not as ordered by physician. Obvious actions and signs of negligence that resulted in acute care, invasive treatment, as well as near death episode. This reminds me of what institutions were like 40-50 years ago. This indeed does not reflect efforts to provide mediocre, let alone the best in quality of life and care practices.

Warrior mom

The patients rooms are always above 80degrees. Staff always has time to hang around nurses station while patients need help. They only bathe patients 3 days a weeks (for those who need help) the respiratory therapist is there one day a week only! Patient was immobile and needed to be turned every two hours. Left the first night there and 13 hrs later patient was exactly where he had been left the night before. I would not send my dog here!

Gail21

My step-mom is at Casa Mora. She's got Alzheimer's, so there is not much we can do. Although I don’t get to visit her much, I can see that their rooms are OK. I think they just need to provide services for the patients for hygiene, like getting haircuts and having their nails cleaned.

Susan-3

I have visited facilities for over 40 years, in several states. Casa Mora Rehab reminded me of the care given to residents 40 years ago. The type of place, that you hope you are never sent to as the need arises for care. The smell or urine coming into the front door was overpowering. I was given a tour around 6PM. I saw people in the hallways in hospital gowns with their arms outstretched begging for attention. As I passed the rooms, I saw patients sitting half-dressed with the gowns slipping down their backs staring out the window at the rain. The rooms were chilled because of the rain. All that I could think of as I passed the rooms is that the residents had to be cold.