Heritage Hall Blacksburg

I am a friend or relative of a resident

Heritage Hall looks like a great place from the outside. However, looks can be deceiving. My aunt was moved there after she couldn't afford the one she liked that she had been at for a couple years. The first time I went to visit her, I was just floored. The floors are beyond dirty. I wouldn't be shocked to hear that the last time they cleaned it was when the residents were in diapers. They had patients just sitting in wheelchairs outside their rooms and they were totally ignoring them. Their gowns were dirty without anyone giving it a second glance and some people were wandering around confused with the people who worked there just standing around talking and not noticing. When I went to see my aunt, she was asleep in her room. The room was so dark and dirty. She had multiple bed sores because the people there never moved her or anything. While there, someone did come in and they talked to her like she was 5 years old and nearly brain dead. Her food was near her and it looked like something that came out of 3 trips in a microwave. We actually complained about the bed sores and the only thing we were told was "That happens when people get older." I would NOT recommend this place for anyone. It is fit for stray animals.