Sterling Care Riverside

Kim

I have a dear friend who is a patient there as I write this. She is having many problems with the night staff. She is there for rehabilitation following a hip replacement. Her bed collapsed last night at the bottom and it took hours for someone to respond. She had spoken to the owner about concerns with the night shift and he seemed concerned, but, nothing had changed. I would think twice about using this facility according to my friend's complaints. She is s an understanding person, but sees the neglect there. I hope she's out soon.

carm71

My husband was a patient here. While visiting him, my son and I noticed feces on the floor and mold in the heating and air conditioning unit. ( I have photos) This facility is rundown and in dire need of repairs and updating. There are no bathrooms in the rooms. Patients are expected to make it to communal bathrooms. This is not only a safety hazard but also a covid risk. He did fall and contracted covid! My husband was short of breath and had rapidly declined within 24 hours of arriving. I had to insist he be transferred to a hospital. He was positive for covid and severely dehydrated. How long would he have laid in bed on soiled linens and gasping for air? Do not send your loved ones to this facility! The staff seemed overwhelmed and unequipped to deal with patients.

badseed0101

My mother was put there for broken ankle and ended up incoherent and staffing could care less finally was moved to hospital DO NOT SEND LOVE ONES TO THIS PLACE They do not care whole place should be fired

People deserve better

My mother had a Stimulator placed in her back for chronic pain. She developed an infection and had to have it removed. Her surgeon was great and so was the hospital she was at. Her surgeon wanted her up and moving around and to start PT ASAP. The hospital had a great PT dept. but they felt it was too aggressive. My mom ended up at Sterling. The first couple of days she was asleep when anyone would I visit and when taken for PT she couldn’t even stand up, she kept falling back into her her. I asked the nurses and they “had no clue”. I requested a copy of her medication list when I spoke to the Dr. it was clear as glass why she was sleeping and couldn’t sit up on the bed without tipping over. The medications she was taken was so maddening. She was taken a large amount of muscle relaxers, Nerve meds and a list of other meds. I asked the Dr if he even examined her or went through any of the medical reports from her Dr. she want even taken pain meds when she left the hospital. The Dr then surprisingly asked what I thought she should be taking. After going through the meds I made it quite clear at least 1 family member would be there everyday and if she’s not getting her PT but charging her insurance or anything is out of sorts I would personally see that I shed light on it to whoever would listen. After that they were more attentive to her needs. Almost 2 weeks later I get a call that my mom is on oxygen because she couldn’t breathe. Instead of her being in the hospital or even on her way there, she was still at Sterling. When I got there I was explosively mad. When she gets to the hospital it was discovered she had blood clots in her lungs as well as her heart. She was placed on a blood thinner for 6 months but recovered from it. I felt genuinely bad for the other residents that were there who didn’t have anyone checking on them. The lack of care was so disturbing and should never be allowed to continue. I would urge people to go check on family or even friends if they are in facilities like that. If they are anything like this you would truly be concerned if you care enough.

Heart broken family

Don’t go to Sterling of Riverside! We read the rating and should have never left my husband there. The manager Donald & case manager reassured us they would take care of him. He went in on the 12/29/20 at 9:30 for rehab. Was supposed to have a consultation 12/30 never did. On 12/31 was rushed to the ER, sugar was 811. He couldn’t breathe & was not responsive. Four days to get his sugar straightened out. We reluctantly had to send him back to Sterling on 1/5 8:30 pm. When he got there he was so upset, they couldn’t find his clothes and he said they were really mean to him. I should have never left him there. On 1/7 at 5am my daughter gets a call and said he had passed away. No answers why. I asked if they checked his sugar through the night and said last time was at 10:30 & it was 124. Nurse said it was against protocol to check it during the night. I told her it was common sense to check it because he just came out of the hospital. Every Rehab or Hospital always checked it every 3-4 hours. We called back and talked to Donald the manager again & he couldn’t give us any answers to what went wrong. My husband & I were married for 51 years and I took care of him and to go through this is devastating. In my heart they didn’t check his sugar and he went low causing him to go into a diabetic coma. We lost a loving, devoted, caring husband, Father and Poppy. Hard to get through each day knowing we should have never left him there. Heartbroken family.

mssophia

This facility lacks a good method of communication with the staff. Lives up to the old saying...."If you want to not be disturbed for an hour or two, just ring for the nurse." After eventually receiving a response to the call bell for a nurse & pain meds from the aide assigned, nothing happened. Often had to ring for help several times before finally receiving the needed meds and/or pain meds which came anywhere from one to five hours from time of request. A few nurses were excellent and the OT and PT people were without exception wonderful. Not aware that any activities NOR amenities were available. Couldn't get out of this place soon enough in order to get home and start to heal.