Austin Wellness and Rehabilitation

NEVER go to this place

My 86 year old mother needed rehab after being in the hospital for 10 days. I chose this place because of their location. I have never had to place my mom in rehab before so I didn't know. Do NOT ever allow your loved one in this place. While their therapy staff was WONDERFUL their nursing staff was abusive and neglectful. Even their PT staff was disgusted with their nursing staff. I've had to place my mother in rehab again and I told the case worker to find something with the highest rating.

Madeleine

My sister-in-law started out at Austin Wellness and Rehabilitation. It's just depressing, and I really wanted to find some place for her that is cheerier and not so grim. It's sad visiting her. It wasn't secure enough for her. She kept leaving or trying to leave, that's why she had to go to the other nursing facility. She moved in early March of last year, then they had a lockdown. I was able to visit her and had dinner with her each night for 2 or 3 days after she got there, then after that, not at all. The place was fine, but it felt like a hospital ward. Her room was fine. It had two beds in it, but she was the only one in there originally, then she got a roommate later. I would like to find a place that meets her needs that feels homier. The staff seemed fine, but I didn't see any activity. I didn't have a lot of opportunities to visit. I was only there the first 2 or 3 evenings she was there. The nice thing was I was able to join her for dinner. I paid for dinner and ate with her, which I liked. The food was good. Then, the lockdown came, so I don't know about any activity there and there were none that I observed. I didn't see the dining room. I just ate with her in her room.

CaringReviewer138428

Heartland Health Care Center was pretty sad. One of the first things I noticed was the smell on the second floor. It wasn't very clean. The location was in a beautiful, wooded area. The man who showed me around was nice, but the employees were unhappy. There was a place where a bunch of people were watching TV and wheelchairs were out into the hall and down the hall. It was blocking the fire exit, and it wasn't an adequate space for what they were doing. One of the tables in one of the rooms was dirty, so sanitation would be a big concern for me. If you have unhappy or angry employees, they're not going to be friendly to the residents. I think they need to keep the place clean, particularly the second floor. They need to improve sanitation and engage with the residents. Don't put people in spaces where there's not enough room and don't just plant them in front of a TV; that's not an activity.

Lisa96757650

My mother has already gone into Heartland Health Care Center. I wanted something that did have Medicaid in case we do run out of money because $4500 a month does add up fast no matter how much money you have. I love the courtyard aspect of it. The people were lovely, and it was an older facility which my mother would like. She’s very happy there. The staff has been great; service has been wonderful. Any issues I’ve had, I’ve talked them over with them, and it’s been dealt with and resolved, so I’m very happy. The interesting thing is that she has always said she likes to be alone. She came in with really no friends, just me and family. She is one of those women that sits at the front and waves to everybody and says hello. They have a bus that takes them out at least twice a month, and they’d go out shopping and they’d go to Big Lots. Once a month, they do the mystery ride where they just drive around in the bus, and it’s one of their favorites.