Unihealth Post-acute Care - Brookhaven

Last month, my mom instructed me to "write a review--ONLINE" to describe her frustrating, negative experience at Unihealth Post Acute Care Brookhaven. Nice gardens and abundant bird feeders in no way make up for terrible food, being left for long periods of time out of reach of a call button, staff flipping on room lights or vacuuming in the middle of the night, difficulty in reaching nurses by phone or in trying to communicate with them in person, unprofessional medical and hygiene care, tests that were ordered but not carried out, and a rehab protocol that actually did damage to Mom's good limb. On one phone call, I was on hold for the nurse for more than 30 minutes, and then was connected to the wrong nurses' station; when that nurse tried to redirect the call, I was cut off and had to start the process all over again. The recorded message (which I on one call memorized from hearing it scores of times) boasts that Uni Health "is a home in every sense of the word"—that's as deceptive as the facility's five-star rating (whatever THAT is supposed to indicate!).

Aside from the two or three workers who were kind and helpful, the staff seemed unmotivated and more interested in covering for their mistakes than in doing a good job of compassionately providing good care (I was actually told a blatant falsehood about why the shower never took place that day).

Buyer beware! If you choose this rehab center for someone you love, be ready to a) stay there 24-7 to oversee and advocate for the patient, or b) hire a medical professional to be there around the clock and make sure that what is supposed to happen does. And to make sure that what shouldn't happen doesn't.

I have had a lot of problems with this facility. I don't know why they allow the person who drives the bus to make the patient's next appointment with the doctor, but they are terrible for missing appointments. I also think that the nursing staff are not very caring to the patients. They act like you are bothing them if you ask for something. I would overall not recommend the facility to anyone.