Quabbin Valley Healthcare

I am a friend or relative of a resident

The facility is clean and smells as good as can be expected. When I walk through it I often see the residents engaged in activities in the cafeteria. There are several nice rooms to use for your visit or you can have your visit in the patient's room although that is discouraged. A family friend who was in the long term care section often enjoyed watching television in one of the very sunny common areas. The spot was so sunny and cheerful that it seemed more like a small salarium in a quality hotel than a nursing home.My grandmother was also in this facility after she had a moderate stroke and I have mixed feelings about the care she received. The majority of the staff was attentive and compassionate however we did run into problems with them not responding to our concerns. For example we told them that something was not right and we thought she was having more strokes and they didn't do anything until that night when she was admitted into the hospital with a massive stroke that proved terminal. Quabbin Valley is a nice enough facility and we've seen many friends and family members receive good care here, however I cannot give them an excellent rating due to some of the staff members ignoring our family's concerns regarding our grandmother.