Heritage Oaks

I visited this facility

I would NEVER let my loved ones nor my enemies for that matter stay in this place. I visited in April 2012 to see about a new home for my dad. During the tour, there were several issues that caught my immediate attention: 1. The place stunk like urine. It hit my sister and I as soon as we walked in. We even overheard staff there say it was worse than "the usual". 2. Residents were lining the walls in their wheel chairs. Not once during the tour did the staff address the residents. No touching, no waving, saying hi...nothing with the exception of my next comment... 3. There was a new resident in the hallway. She said she was lost as this was her 2nd day there and she needed to find the way to the dining room as it was dinner time. Our tour guide told her to wait, that he was busy and would see about helping her later. My sister and I looked at each other stunned and appalled. I had to actually told him to help her.

I felt compelled to post this after I saw the channel 4 6pm news today showing an elderly female resident here being pulled up by her hair, pinched, and pushed around in the face with a pillow! And her daughter works there! How do they treat the elderly that don't have visitors to check up on their will being? And the administrator basically tried to cover it up. I feel for the people in here.

Please visit nursing homes several times, unannounced, and at various times of the day and night before placing your loved ones.