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Reviews of Arbrook Plaza


Average Rating: 2.0 based on 5 Reviews

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Arbrook Plaza
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Posted by Researching Now October 22, 2014
5.0

I am a friend or relative of resident

Arbrook Plaza is one of the best skilled nursing facilities in Texas. Every organization has issues from time to time but our family has been very well served by the people there. It is a shame that what appears to be disgruntled employees or people that don't pay their bills, simply go on a site like this and tear down a group of people who work hard to help our loved ones. We are happy with Arbrook, any minor issues we have had were handled immediately. I wish more people that have had our experience would post their reviews. Thank God for the staff at Arbrook Plaza.


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Arbrook Plaza
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Posted by MINKER July 29, 2014
1.0

I am a friend or relative of resident

HORRIBLE. MY FATHER HAD BEEN THERE SEVERAL TIMES FOR A BROKEN HIP. IN THE BEGINNING THEY SEEMED CARING AND TOOK GOOD CARE OF MY FATHER. THE LAST TIME HE WAS THERE I UNDERSTAND THAT THE OWNERS HAD CHANGED AND THE CARE WAS AWFUL. AFTER MY FATHERS MEDICARE BENIFITS RAN OUT WE PRIVATE PAYED FOR 2 MONTHS. THEY ARE STILL TRYING TO BILL ME FOR $1006 WHICH THEY STILL SAY I OWE I HAD THEM TO SEND ME A PRINTOUT OF THE CHARGES AND AT THE END OF DECEMBER I HAD A CREDIT OF $912 WHICH THEY DID NOT CARRY OVER TO PAY FOR JANUARY. THEY ARE REFUSING TO HONOR THE CREDIT I HAVE SO I GUESS I AM GOING TO HAVE TO TAKE THEM TO COURT TO MAKE AN EXAMPLE OF THEM. THEY ARE VERY RUDE WHEN YOU TRY TO DEAL WITH THE BUSINESS OFFICE.


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Arbrook Plaza
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Posted by Lisa40 October 26, 2013
1.0

I am a friend or relative of a resident

I would not recommend Arbrook Plaza. We had a horrid experience with them. Every time my father would push the button they would take 45 minutes or longer for someone to come to attend to him. They are understaffed and they have too much work to do and that's why they can't take care of everybody who needs to be taken care of although the food was okay.


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Arbrook Plaza
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Posted by DISSATISFIED1 September 03, 2012
2.0

I am a friend or relative of resident

NO INFORMATION OR PLAN OF CARE WAS SHARED WITH ME FOR WEEKS AFTER ADMISSION. THE NURSING STAFF DID NOT SEEM CARING NOR ORGANIZED. THE ROOMS WERE DARK AND DEPRESSING. OVERALL, THEY DID NOT KNOW HOW TO HANDLE ALZHEIMERS PATIENTS.


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Arbrook Plaza
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Posted by Kay2 November 19, 2011
1.0

I am a friend or relative of a resident

My father received extremely poor care there for six weeks in March 2001 and again in October 2011.

He had bi-lateral amputations and was left with no clothes, WC across the room, prosthesis' far away from him. If he had had 2 of the 3, he could have helped himself. I would come in after breakfast and find him OFTEN in this situation, unfed and no call light. How would you function if left in that state??? And what could a daughter do about it besides complain? My dad is jovial, a happy singer of fun tunes and a Christian man, but these problems were just to much! He tried to hate the care and love the employees who mistreated him.

I always told him to let me be the big heavy, and he be nice, sweet Mr. Harold, He would get much better care. Now if you don't believe that is true, you do not need to be in the healthcare field! I would never recommend this place to anyone!


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Medicare Ratings

Medicare provider number: 675930

Health
4.0
Overall
4.0
Quality
5.0
Staff
1.0

Location of Arbrook Plaza


Features of Arbrook Plaza


Technology and entertainment

  • Cable TV in resident's rooms

Languages

  • English
  • Spanish

Features

  • Beauty/Barber shop
  • Spa

Guest services

  • Guests can attend meals
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