Friendship Health and Rehab Center North
367 Hershberger Rd, Roanoke, VA 24012
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Reviews of Friendship Health and Rehab Center North in Roanoke, Virginia
3.56
(23 reviews)
Facility
4.3
Staff
3.9
Food
2.5
Activities
1.0
Value
3.0
Robert
4
|
February 3, 2023
My father is in Friendship Health and Rehab Center North. It's been good. The food is OK. The staff is very good and helpful. The place is all new and very nice. It's better than where we had him before. I like the staff and the layout and he has his own room. He has no roommate. Medicare pays for it all.
Ken
5
|
September 5, 2021
The staff at Friendship Health North Campus was friendly, answered our questions, and seemed to interact with residents very well. The facility was clean and their accommodations were pretty common as far as what a nursing home would be. The room sizes were a little bit bigger than where my mom was, but you still had two people per room. The only thing I didn't like was if you want to visit a resident, you cannot visit them in the room, I think it's for security reasons. However, they take them on trips to different places and sometimes just for sightseeing locally in the mountains or something like that. They have an activities director that has a pretty good activities calendar and group activities for them. They also have a courtyard. The facility was just well maintained.
nancywood63
1
|
July 1, 2020
Beautiful surroundings. Nice rooms. Call buttons that do not work. Lack of staff
POA Caregiver
1
|
February 11, 2020
They never have enough staff working to properly care for the patients. They forgot to bathe my Mother for over 2 weeks straight right after returning from surgery. I had 5 HIPPA violations where they gave a person on their housekeeping staff my Mothers bills, appointments for care meetings, HIPPA compliant medical records release forms, all of which contained her private personal information, which is protected by law. They violated multiple doctors orders, the food is terrible, wouldn’t feed it to my dog. I had to drive 70 miles a day, round trip, for 2 weeks straight because they would not rotate the icepacks after her surgery every 4 hours, even though I had a doctor’s order on file. They misdiagnosed my mother with a UTI that she didn’t have, because their nurse on duty violated their own PCP’s order to do a catheterized clean urine catch, instead she allowed her to urinate in a catch pan instead, which contaminated the specimen, resulting in the misdiagnosis. They injected an antibiotic that was in the wrong spectrum to treat the real medical issue of cellulitis, which delayed beginning the correct medication she needed to treat her condition. We had to wait on the wrong antibiotic to get out of her system before we could start the correct one. Her magnesium level was so low that she was having missed and irregular heartbeats, which kept the heart alarm going off the entire night while she had to endure 2-4 hour magnesium infusions to get her heart rate corrected, adding on to the issue she already has of a heart murmur, which Friendship Health and Rehab totally missed and the hospital thankfully found. Their misdiagnosis could have resulted in her death had I not stepped in and demanded her transport to the hospital, after their PCP refused transport to the hospital. I had to enforce my POA paperwork to force them to get transportation to the hospital. The doctor there said she probably wouldn’t have lived another week if I had left her there with them continuing the wrong treatment and she would have continued to deteriorate quickly because of her age and real medical issues that they were not treating her for. I have witnessed patients go over 12 hours without being changed. Patients who could not feed themselves go until 7:30pm to get their cold dinner that arrived over an hour earlier than when they were fed. I had to bring in my own bleach wipes to keep her eating tray clean, spider webs in her room, trash in the floor that laid for days until I threw it away, since it was obvious they never were going to. After 2 1/2 years of pure he** of dealing with them I brought my Mother home. The stress of dealing with them started to take a toll on my health, and they never did a UAI, as required by the state, on my Mother in the 2 1/2 years she was a resident there. I believe they did that deliberately to prevent her from being able to be moved to another facility.
RKT
1
|
June 16, 2019
It's a horrible facility patients cant get help there they get ignored and they safety issues are there where patients can get out or hurt themselves I wouldn't recommend going there
Joyce
5
|
May 22, 2018
Friendship Retirement Community is very good. It's very neat and clean. It's like going and getting an apartment. The rooms are very nice. My impression of the staff there is very good. They're very friendly and very helpful.
What you can do with Caring
Services and Amenities of Friendship Health and Rehab Center North in Roanoke, Virginia
Features
- Computer Room
- Resident Transportation
- Garden And Patio
General
- Resident Capacity: 373
Medicare
Health
4.0
Overall
4.0
Quality
4.0
Staff
2.0
About Friendship Health and Rehab Center North in Roanoke, Virginia
Friendship Health and Rehab Center North is a Senior Living provider in Roanoke, Virginia that offers residents Adult Day Care, Independent Living, Continuing Care Communities, and Nursing Homes services. Contact Friendship Health and Rehab Center North for more details on services and rates.
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