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FirstLight HomeCare - Winchester, VA

3343 Valley Pike, Winchester, VA 22602

(800) 558-0653

Verified Partner

4.9

(21 reviews)

Offers Home Care
Top rated on Caring.com

2018, 2020

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Reviews of FirstLight HomeCare - Winchester, VA in Winchester, Virginia

4.9

(21 reviews)

    Top rated on Caring.com

    2018, 2020

    tlbow69

    5

    August 6, 2023

    I am a current client of this provider

    Our family has used FirstLight now for almost 3 years. They have always provided our mother with excellent care. Specific to her needs. They were able to provide her transportation to all appointments and that included social gatherings. They even were kind enough to cook meals that she requested at times. Attendance has never been an issue, even on holidays. They have always handled any insurance issues for us too. Currently we have the same team of caregivers and have so for many, many months so I am happy to say that FirstLight really does a good job fitting the caregiver to the client AND the family. I recommend FirstLight if you want a dependable, caring and affordable company.

    C. Kull

    5

    August 3, 2023

    I am a current client of this provider

    My sister currently uses First Light for 24 hour care. The care coordinator Wendy is professional and caring. If an issue does arise I can reach her day or night and the problem gets resolved quickly. I would recommend First Light for care giving needs.

    Skylar09

    5

    August 2, 2023

    I am a past client of this provider

    We had FirstLight help us care for my dad. He had lung cancer. We were so overwhelmed and we weren't sure how to best help my dad in his situation. We are so thankful that we chose FirstLight to help us. Their caregivers were absolutely amazing with my dad. The communication with the office was great too. If one of the caregivers was not available, they sent someone else and even though they were "new" to my dad, they still knew exactly what to do. We couldn't have done it without them.

    Allen

    4

    April 28, 2020

    I am a past client of this provider

    We got FirstLight Home Care Northwest for my mother before she passed away. We really liked a couple of the caregivers, but the other ones weren't that great. We felt comfortable talking to them so we chose them.

    snow67

    5

    January 11, 2019

    Other

    FirstLight is fantastic! The office responded to my needs so quickly and there is always someone available to help me anytime I call. The communication from them has been amazing. The caregivers are so loving and compassionate. I truly don’t know what we have done without them. We have used a couple other companies in the best and I can honestly say FirstLight is far far superior in every way imaginable!!

    Bowen Family

    5

    January 2, 2019

    I am a current client of this provider

    Wife / Mother on Hospice at Home, so family gets visits from nurse, nurse practitioner, connect-care aide, and chaplain. However, they are come-and-go. We needed more hands-on care. We have FirstLight Home care aides 7 days a week. One is here for 5 hours each weekday and 4 hours on Sunday. The other one comes for 5 hours on Saturday. The aides are involved in bathing 3x/week, feeding meals and snacks and drinks (hydration an issue), and hygiene. They are also responsible for maintaining a safe environment and, most important to us, interacting with her as a friend and caring companion - providing appropriate activities and music and TV entertainment, reading to her and doing things with her at her level of cognition. The rewards come with smiles and appreciations - and they get a lot. I, as husband / caregiver, deal with the medicine, but the aides take care of chapped lips and lotionings. Each of the aides is responsive to my requests and the bookkeeper and manager have always been available and responsive. I get an invoice weekly and any issues are resolved quickly and fairly. I am particularly pleased that they take care of interactions with our insurance company as well. There has never been an insurance claim issue.

    Thankful 34

    5

    December 29, 2018

    Other

    We are currently telling all our friends about First Light. The office staff is always available and very helpful. The staff submitted our insurance paperwork quickly and correctly resulting in quick reimbursements. The care givers are kind, professional, and great assistance to my mother. We are very grateful and thankful for all the help we've received from FirstLight.

    Mark E.

    5

    December 28, 2018

    I am a current client of this provider

    They provide expert, compassionate and friendly caregivers. They are reliable to send others if my regular caregivers can't come due to illness or emergent reasons. The personal care I get is exceptional. The caregivers are timely.

    Judith Montacute

    5

    December 18, 2018

    I am a current client of this provider

    FirstLight sent us the best caregiver ever! The staff at FirstLight are always responsive and helpful. Because we have the same caregiver every day, it is so helpful that I can automatically put the co say credit card nehave to worry about sendings checks by mail. I can thoroughly recommend this business. My husband has Parkinson’s and they sent us a lady with lots of experience in that field. We feel she’s a member of our family now.

    Winston's mom

    5

    December 27, 2017

    I am a current client of this provider

    The caregivers and administrative staff of First Light have been amazing. I'm always kept up to date if there has been a change of caregivers or any schedule concerns. I never worry when I'm away from home because I know my husband is safe and that our dog is being cuddled!

    Rose and Allen P.

    5

    January 15, 2017

    I am a current client of this provider

    We have used several companies for HomeCare services and have a good perspective of how home care should and can work well. Not all homecare services are the same. Home care through Firstlight has provides our family with the one-on-one communication and caregiving we wanted where the “caregiver” doesn’t have to run to help another patient. We are provided with dedicated time for both the patient and us as a family, where together as a team, our plan is discussed, designed and carried out and is flexible enough to make changing easily. From getting our mother out of bed in the morning, into the bathroom, cleaned up and dressed, fixing her breakfast, ensuring she has had her medications, and just talking with her is awesome. And then followed up by cleaning up for us is perfect. When questions or issued arise, we can immediately address them as a team. And when we need additional services or just a change, we reach Firstlight in a number of ways; by phone, text, or emails. The office personnel listen and work with us to address our needs. From our experience, the caregivers that we have had are trained, not just in caregiving for the elderly with their needs, but in a variety of other health issues. They have been on-time, neatly dressed, and if they are late, we receive a call informing us. In addition, the tracking service they use to ensure our caregiver is onsite on time, allows for a call within 10 minutes from the office inquiring as to whether the caregiver arrived. And if not, they do their best to immediately come themselves or get another caregiver to your home. While I have only reviewed their TeleTrAk Website twice, it allows you to see the dates, the times and who your caregiver was, which, if you had a problem, would help. Allen and I highly recommend first keeping your loved one at home where they are surrounded with family, and then using the services and caregivers from FirstLight HomeCare. Thank you FirstLight HomeCare! Allen and Rose Pierce

    Charlie Carbery

    5

    December 19, 2016

    I am a current client of this provider

    We have been very pleased with the care my father has received from FirstLight. Everyone has been so wonderful and respectful. We were so nervous to be able to leave Dad at home but the Caregivers were so knowledgeable and considerate. Even though my Dad cannot communicate because of his stroke, he did very well and even looked forward to his visits. We have even called for help with short notice and they always come through for us. It is a wonderful bunch of people.

    Anonymous056166

    4

    December 17, 2016

    I am a current client of this provider

    I have a caregiver from FirstLight HomeCare for my husband. Sometimes the caregivers make meals, change him, bathe him as needed, sit with him, and get him in and out of his wheelchair. They are supposed to provide companionship. We have been using them since the beginning of October. I have different caregivers all the time. Some are awesome, but I am having a conflict with one that they are aware of. I ask for three hours, and some of them feel that if they do everything that I ask quickly, they are done. I don't care if they leave, but I am still paying for three hours. Like tonight, the person is scheduled for three hours and I will be billed for three hours, but she left after an hour.

    sbrannon

    5

    February 3, 2015

    I am a current client of this provider

    We have been using First Light since October 2014. They have provide care for my father who has early dementia, and my mom who is recovering from major surgery & complications from a stroke. Our care givers are wonderful and the staff goes out of there way to accommodate you and your family's needs. It is a great sense of comfort and security to know that my parents are receiving quality care.

    genaz

    5

    December 13, 2014

    I am a current client of this provider

    FirstLight staff have been caring for my father for the past year. They are and always have been dependable, caring and, most importantly, capable. I am able to go to work without worrying about Dad's care and well being. My parents are comfortable with the staff, which is so important. Even though the providers' responsibility is my Dad, I see them watching out for Mom as well. Prior to FirstLight we used another 'highly recommended' agency. It was a disaster, such unprofessional practices, with lots of drama brought into the home. So I can compare agencies and recommend FirstLight without hesitation. We will only use FirstLight.

    lyngreenfield

    5

    December 10, 2014

    I am a current client of this provider

    After interviewing several companies our family chose First Light to care for our mother after her stroke. We have been using this company for about one year and are very satisfied with their service. They have been understanding and accomodating for last minute schedule changes and have very caring and dedicated staff members. Five Stars!

    Carolyn Shuermann

    5

    December 10, 2014

    I am a current client of this provider

    I am a current client with FirstLight Home care. The care that i get from my care giver,(catherine),is remarkable! She had gone above and beyond of what i expected from a caregiver. She helpped me recover from a broken ankle and got me walking again. I HIGHLY recommend Catherine and FirstLight Home care to care for your loved ones.

    Jolly Roger

    5

    December 9, 2014

    I am a past client of this provider

    Robert is an outstanding care giver and I have been so pleased with his caring attitude and his service!,

    lclmdkmd2015

    5

    December 8, 2014

    I am a current client of this provider

    From the first meeting with Robyn, I could tell this organization is professional. I appreciate the time spent to find caregivers to meet Dad's needs. The present caregivers are professional, positive, reliable, and dependable. I appreciate that the caregivers have been trained before arriving at our house. The caregivers are attentive to Dad's needs.

    Mrs. Martin

    5

    December 4, 2014

    I am a current client of this provider

    After using and being disappointed with 2 other Home Care companies to help mom with her ADL's, I found the Winchester office of FirstLight Home Care to offer loving, compassionate, reliable and professional care. The owner and staff are empathetic to my mom's needs and the caregivers are exceptional. I can't praise this company enough!

    Sorearm

    5

    October 29, 2013

    I am a past client of this provider

    Kendra and her staff provided excellent care after I returned from the hospital after breaking my shoulder after a fall. In home workers helped me take care of myself and my home during a difficult recuperation period. I would recommend their care and would use them again if needed.

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    Services and Amenities of FirstLight HomeCare - Winchester, VA in Winchester, Virginia

    Agency Type

    • Full Service Agency

    Range of services

    • Companion Care
    • Personal Care Assistants

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping

    About FirstLight HomeCare - Winchester, VA in Winchester, Virginia

    Do you worry about your elderly parents being at home alone? Do you see them trying to take care of themselves day in and day out – but you know they’re just barely getting by? If you have a loved one that is need of a little extra care and who does not want to leave the home setting, then call FirstLight Home Care of Shenandoah Valley. FirstLight Home Care is a full-service home care and companion service – providing senior care to help maintain independence, assistance to new moms, respite care, and help for patients needing assistance after a big surgery.

    Map of FirstLight HomeCare - Winchester, VA

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    Senior Care Services near Winchester, VA

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