Living Well - Assisted Living at Home Tiburon, CA

Chris17

We did select them be because they're in home people. They came out to give a very personalized presentation. They have different people in case the primary caregiver is unable to make it so they have a back up person in place. They kinda handle things as a crew. It's always important for us to have consistency with the care being provided.

Audrey2

I think I found their website on the internet and I went with their care because of the quality of the people they hire. I had previously gone through some other companies and I had a very bad experience with them. So I went to Living Well and I was just so happy they had a professional registered nurse that came to the house and took care of my mother and was really sweet. I just thought that they had good screening for they type of people that they hire. A lot of these caregivers that work for that type of industry are just people that can't normally get jobs. They're not very skilled. I didn't have that problem when I worked with Living Well. They took into consideration what kind of personality I asked for. I said I wanted somebody young. Somebody that would be able to interact with my mom. My mom is quite stubborn with her ways. I just wanted them to match the personality. The girl they sent was very sweet and my mother really liked her. I felt like they didn't just send anyone, but someone they thought I would like.

Thelton

I met Tessa and we began talking about my disability. She said she was setting up a company. I like what she was talking about. It was just I thought I needed and so I signed up with them. They take care of my needs. They come on time every morning. They do what I asked them to do. They do a wide variety of things because I'm not totally disabled. They help me get dressed, help me manage around the house, and get me where I need to go. They provide me transportation. They cook meals for me and they take care of all my needs. They make me get through the day much better. They're reliable and I can count on them. They're very prompt.

Tia1

I've known Living Well through word of mouth. It was actually from a person that we knew who helped us with our long term care insurance. They knew about Doris and Living Well. They recommended that we talk to her and so we made an appointment and met her. We liked her very much right away. Whenever we need their help, from the very beginning, they've always been available. If we had to leave a message, we would always get a callback. They're very responsive and really knowledgeable. They know a lot of things that I don't know about that I have to do for the elderly and so I'm grateful for their knowledge. They not only know the type of care that my parents need but also about what the insurance policy covers. They understood the business side of it very well too. They don't push any solution or mandate. They're also really kind towards my mother. We're very pleased with them. One of the caregivers was too attentive to my mother and she wanted to be more independent. So she changed and we got somebody who worked out better. There was really nothing wrong with the initial caregiver it's just that it wasn't a match.

Athena2

I chose Living well because I felt like they had a much more personal and more caring approach to taking care of my mom. Tessa was my main contact initially. She has such an in depth knowledge and understanding about elder care and elders and the challenges that they face as well as the challenges of the family faces. I just felt that they were really knowledgeable. They're very caring and they had a very personalized approach. They chose their caregivers really carefully. They're very selective about their caregivers. Their caregivers are very caring. It's not like just the mechanics of taking care of someone. They actually care about the people they are taking care of. The caregivers really did everything from taking her shopping to cooking and cleaning the house. They took her to outings like to get her hair done or little errands and things so that she would be able to get out of the house. They helped her go to the bathroom because she had some problems with that. They helped her shower and get dressed.

Alison3

We were in a unique situation because my dad was already declining but he was still going to the office. We needed someone who kinda have some bookkeeping experience who could work in the office but also to look after him because he was not fully competent in the office. That's why we needed someone who could fill two roles to be there and do financial work and also look after him. We talked to different agencies but they didn't really have someone do fill both things. But when I called living well and spoke with the head person, she actually said she can help me. They were the only ones that were able to provide and were able to help us out in that particular situation. I have to say it was an incredible life saver for us because we just didn't know what to do and it was really a pretty unique situation. They were able to get someone in who actually could do some bookkeeping work but also keep an eye on my dad. He was very independent and didn't want anybody but she would keep track and keep an eye on him and make sure nothing bad happens. She was great. My dad lives in a city and he often walks home and she usually follows him home and makes sure he got home ok. Later on when he got worse, we hired more care. We had the office bookkeeper/aid and we also had different aids working in his apartment from Living Well still. The aids were wonderful and fabulous. We liked them all. My dad was a difficult person and they were very nice to him, caring and respectful. They're very responsive. If something is going on they would call us right away. We were very very happy with them. He actually likes them which is a miracle.