Home Instead Senior Care - Statesville, NC

My father is a current client of Home Instead Senior Care, Statesville, NC. I am an RN with extensive home care and long term care experience and evaluated many home care providers before choosing Home Instead for my Dad. I couldn't be more pleased with their level of integrity and quality of care. The management staff is extremely professional and compassionate, providing very timely response to service requests. My Dad receives Home Health Aide and Companion Services 7 days per week, and has had the same caregiver since start of service almost 2 months ago. Their quality of care and level of communication & oversight is excellent - I can't speak highly enough of this organization. I rest much easier knowing that my Dad is in their reliable care.

There are constant changes in caregivers with this office. Multiple times they have had new or substitute caregivers show up in the morning and come into the house with my parent asleep without notifying anyone. That has been very disturbing to me and my parent as they wake up to see a stranger in their house. Part of their service is to provide meals, but they send caregivers that don't know how to cook and admit they do no screening to verify if their caregivers can cook. There is no education on normal dietary needs of older people, such as how to provide low sodium or diabetic meals. One caregiver did not even know what a carbohydrate was and was serving potato soup, potato salad, baked potatoes, mashed potatoes, cornbread, etc at most every meal to a diabetic. Poor caregivers are just cycled on to someone else...maybe you. They do not ask you about making changes in caregivers or review potential caregivers with you to, they just make changes as they see fit, and state if you don't like them let us know and we will send someone else. Your loved one does not want a constant changing of people coming in to help them take baths, dress, and see them nude. Our loved ones, however fragile, still have some dignity. This office does not treat them that way. This office requires that payment for their bill be received 10 days after they mail it. Meaning, you have to write a check and get it back in the mail within 1 day, since a weekend will occur during that time. If two weekends are in that 10 day period you will have to drive to their office and take it to them for it to get there within those 10 days, or they charge late fees. If you decide to use them, someone needs to go the the home EVERY day to check on your loved one. Read the client log EVERY day. Talk to your loved one and make sure that what they are writing in the log is true. Sometimes it is not. The caregivers will put down what they were supposed to do, but that is not always what happened. Sometimes they actually do tell the truth, and it can be shocking. I recommend finding another option besides this company if it is at all possible.

Was like a revolving door of employees.