Homechoice Healthcare Raleigh, NC

shulme

They send us poor people. They are not responsive to our problems. I spend 3-4 hours per day trying to manage their people. After giving them nearly $40K in business over the past 8 months, they cannot be bothered to send us people who can read the English language.

FamilyMember3

present customer at Independence Village in Raleigh..., Dissatisfied with the service. My elderly family member reports the aids don't show up. The HomeChoice Healthcare contact reports my family member declines the services at times. The service log in the family member's apartment shows inconsistency in the aids documenting their visits. This leads me to side with my family member. If it isn't documented, it wasn't done. Keep an eye out on those logs and make sure you are getting what you are paying for. I don't feel like we are. That's getting ready to change.

North Carolina

If you decide to use HomeChoice HealthCare, make sure you do your own background check on your CNA. This group only does the initial background check and then checks CNA reviews once a year. We ended up with a CNA that was arrested within the last 2 years for insurance fraud (case still pending) and was working with elderly people. This individual tried to brainwash and isolate my because she knew there was money to be had. We even have proof my parent gave this CNA $1000. The agency didn't really care about this CNA's record, or the fact that the CNA took my parent to a strip club with all her friends and had my parent buying them all drinks. Be very careful who you let into your home!

quality matters

contacted by the President of the company via emails, as requested, through a family member-- only 3 stars since we'd already chosen another service, but will keep them in mind-- informative!