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Home Instead - Merrillville, IN

238 E 90th Dr, Merrillville, IN 46410

(800) 558-0653

Verified Partner

5

(30 reviews)

Offers Home Care
Top rated on Caring.com

2020, 2022, 2023

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Reviews of Home Instead - Merrillville, IN in Merrillville, Indiana

5

(30 reviews)

    Top rated on Caring.com

    2020, 2022, 2023

    View More

    James

    5

    January 8, 2024

    I am a past client of this provider

    Our mother's experience was a good one, especially given that her needs changed during the 2 + years we were in need of the specialized care that Home Instead provided.

    Nals102

    5

    November 10, 2023

    I am a current client of this provider

    After having gone with another well known company and having a nightmare of an experience I was hesitant to even try another company. I was afraid they were all the same. I have been with Home Instead for a few weeks now and couldn't be happier. They send me the same girl as requested even though sometimes I know that may not be able to happen all the time as things come up, but that will be ok too. It's a plus not having to explain all of his things daily to someone new and wasting an hour of your time. She does whatever I ask and does a great job. The company is responsive and takes care of any needs you may have. I don't have to worry at all when I leave that husband will be well taken care of. This company is the epitome of what it is expected to be and I'm so happy I found it. I also like when the caregivers get to be like family. If you're teetering on what to do you really should at least try them. You won't be sorry.

    Jim & Diane

    5

    August 27, 2022

    I am a current client of this provider

    The caregivers and administrators are so caring and are so well trained at helping. My wife and I feel like they are part of the family.

    Bert K.

    5

    August 25, 2022

    I am a current client of this provider

    Anyone with an ageing parent knows how tough it is to provide needed care but also respect the dignity and decision making of that parent. As children of those parents we certainly don't have all the answers and need help. Home Instead in Merrillville, Indiana has been there with us, helping us make decisions, providing care when we can't be there and just being someone that is reliable, dependable and someone we can always count on. Jennifer and Sandi in the Merrillville office have hired loving, caring and responsible care givers that genuinely love our Mom and do their very best to keep her safe and mentally stimulated while making sure all her daily needs are met. With whatever time is available, they will pick up and clean up, keeping her home safe. I don't want to mislead anyone. It hasn't been smooth sailing. There have been and will continue to be challenges, but surrounding my Mom with people that care about her and want the best for her, help us work through those tough times. Jennifer and Sandi are just a phone call away. Always available, always willing to do whatever it takes to help my Mom and our family get through those tough times. Currently, we have caregivers come in twice a day. They get her up in the morning and prepare her for bed at night. They cook for her, make sure she takes her meds, run errands with her, and as mentioned, they tidy up the home, keeping her safe. Three of the four of her children live over an hour away. Home Instead allows may Mom to stay in her home, which is what she wants. Sandi and Jennifer along with my Mom's caregivers communicate with us and alert us of possible difficulties when they arise. Home Instead gives my Mom what she desperately want's ... To stay in her home. We can't thank Home Instead enough for all they have done and continue to do for us.

    Suzy B

    5

    March 16, 2022

    I am a current client of this provider

    Home Instead has been so kind, understanding, and helpful when it came to finding care for my mom who has mild Alzheimer's. They put thoughtful consideration into finding the right fit for not only my mom, but for the caregiver too. Our caregiver facilitates my mom's daily routine and also keeps her company (they listen and dance to '50s music, our caregiver kindly gives my mom hand massages, which I thought that was a sweet idea on the caregiver's part, etc.), and the caregiver and I have a good rapport where she'll leave me notes & vice versa, so in addition to the daily report she leaves me, she and I also get to trade conversations or questions about my mom to help us both be in the best place to help my mom. I'm so grateful for Home Instead and our caregiver, Lillie, because I know it takes a caring and compassionate individual to provide such thoughtful care and she has even come to stay with my mom on the her non-scheduled days, so that I may get out for some me time. I couldn't do what I do, if they didn't do what they do, so I'm so grateful.

    NLDC

    5

    March 3, 2022

    I am a current client of this provider

    Home Instead provides quality care-givers who are very loyal to their charges. They are hardworking and very attentive their needs. The caregivers are very hardworking and extremely reliable. The agency is very responsive for needs and puts a patient first attitude. Highly recommend this type of home care

    Gkuss

    5

    September 10, 2021

    I am a past client of this provider

    Home Instead was a true blessing for my mother and myself. Their staff and employees are very devoted to their work and to the individuals in their care. They provided exceptional care, companionship, and emotional support. I am truly grateful to all of them. Gloria K

    Meg Stromberg

    5

    May 10, 2021

    I am a past client of this provider

    Nothing but PRAISE for this company! They truly care for their clients. We needed to make some immediate changes in care and they were able to accommodate us with a smiling face. The caregivers were kind and compassionate to my 89 year old father and 81 year old uncle who both needed care. This is the first time I needed caregivers for family members and I was so impressed with every aspect of this company. I would highly recommend Home Instead if you want excellent care for your loved ones.

    karen r m

    5

    January 22, 2021

    I am a current client of this provider

    Very caring company from the care givers to the secretary. The are a wonderful, caring and compassionate group of people. Very specialized to meet each and every individual needs of their clients. You will not be disappointed with this group of professionals.

    Tracy4Vivian

    5

    December 10, 2020

    I am a current client of this provider

    Throughout the two years we have used Home Instead services, Jennifer and Sandy have always gone above and beyond. Sandy and Jennifer are always available. They call anytime there are concerns or questions about my grandma’s health & happiness. Home Instead provided a spectrum of care from a daily helper to hospice support. My grandma was a little naughty, but her care providers were always thoughtful and patient. When my grandma was having a bad day they would redirect her with kindness. The girls became my grandma’s closest companions while we were not able to visit. They played games, watched tv, and assisted her in daily tasks. They even bathed, walked and took out her dog! They would send food, grocery and supply needs so I could easily deliver for drop offs. While preparing for hospice care, I was finally allowed in her apartment after seven months. Her space was immaculate, clothes were clean and organized, and her living space was neat and fresh. They took care of all housekeeping in conjunction with caring for her health. You want someone to take care of your loved ones like you would and that’s exactly what Home Instead did for our grandma. We will forever be thankful to Sandy, Jennifer and the girls.

    vicky C

    5

    July 22, 2020

    Other

    You’re always there when I need them. Very helpful something right there I’m call away. Workers work wonderful with my dad .

    A.H.

    5

    August 27, 2019

    I am a current client of this provider

    We got Home Instead Senior Care for my mother, and someone comes twice a week. I think they're great, they tried very hard, and no qualms at all with them. We have one person coming 3 hours a week, and another person 3 hours a week. We need someone who can engage her to do more, the ladies are lovely, they're very nice, and they provide companionship.

    InCP

    5

    August 15, 2019

    I am a current client of this provider

    The customer care coordinator, Jennifer, really went above and beyond to make sure my parents' needs were accommodated during a time when extra care was needed due to an extended hospital stay for one parent. She was very responsive and compassionate in her interactions and help alleviate stress during a very difficult time.

    vanderagent

    5

    June 19, 2019

    I am a current client of this provider

    The ladies help with meal preparation, and dishes, keeping the bedroom clean and laundry.. Walking my dog when needed. Showers, clean up the bathroom. Just think of anything that needs to be done and they willingly will do it! They encourage us and always take the time to listen when we just need to talk. The agency always treats me with compassion and worked hard to supply us with ladies who are a perfect fit for our household. Even my dog gets excited when they walk in the front door.

    Booker & W.L.

    5

    June 18, 2019

    I am a past client of this provider

    We are pleased with your services. Thanks very much.

    Peggy

    5

    May 1, 2019

    I am a current client of this provider

    We got Home Instead Senior Care and they're great. They provide very good care, they're doing exactly what they need to do, and they're very easy to work with. They help my mother-in-law with bathing, cleaning, cooking, and whatever we need. We've been very happy. Their billing is through the internet, but you can't pay online. You need to call them every time.

    Becker139

    5

    September 24, 2018

    I am a current client of this provider

    I moved my mom to an assisted living facility and I couldn’t be there with her every day or take her to all of her doctor appointments, as I work full time-rotating shifts. Home instead was recommmded to me, so I called and spoke with the customer care specialists. They are delightful to deal with and provided a hassle free experience for myself as well as for my mom. I found great relief knowing that my mom was in the hands of Home Instead’s caring and reliable staff, who helped our family tremendously by providing rides, assistance, and companionship when I couldn’t be there. I am forever grateful to the Home Instead staff for assisting us during this time. I recommend Home Instead to anyone who needs extra special care for their family member or friend.

    Vince B

    5

    September 14, 2018

    I am a past client of this provider

    For the last 18 months, my father a Vietnam vet and disabled had the caregivers at Home Instead lending a helping hand. He loved chatting with all the ladies, as well as watching them work around the house and occasionally cook. I'm sure they heard many of his stories as well..... I found them out of luck having read a NWI Times article about them and their founder Sandy. The article was impressive, and our family was not disappointed as they are all professional and kind to their patients. I highly recommend them.

    Daylily12

    5

    April 9, 2018

    I am a past client of this provider

    We found out about Home Instead through a family friend-and everything she told us about the Merrillville location was even better then what we were expecting. From the moment we met with them we knew our mother would be in good hands. We can't say enough about the Staff! They were all so loving, patient, respectful and attentive. Our entire family was amazed at how they truly cared about our mother. From the scheduling office to all the ladies that came to the house. I wish I could post their names but- just know there was not one bad or mediocre employee. Anytime we needed them they responded quickly-they are available 24 hours a day-7 days a week-which, for our crazy schedules-was a God send! All the ladies went above and beyond! They helped with-tidying up while our mom slept and being company and a listening ear to us when we needed it. They were always punctual and would never rush out and always followed our requests and moms eating and sleeping schedule. We know that our moms last weeks were more peaceful and comfortable because of all the TLC that the ladies at Home Instead showed her and us!! As our mother transitioned, they worked with our family and Hospice to make sure she was comfortable. Thank you from the bottom of our hearts!!

    Frank

    5

    January 27, 2018

    I am a current client of this provider

    We're totally satisfied with the service Home Instead Senior Care is providing and the fact that we get some of the services provided by the Veterans Administration. It was a seamless transition for my dad. It was easy to get that additional service without causing a lot of consternation because of our change. They're assisting him with showers, organizing his apartment and kitchen, showering, light housekeeping, making sure that his place is thoroughly dusted, and making sure he gets his trash out on time. They do that for two hours a day, twice a week.

    patti.r

    5

    July 21, 2017

    I am a past client of this provider

    It was a pleasure to have my mom under the care of Home Instead for 3 years. Home Instead offers more than senior care. Professional, thoughtful, and loving are the words that best describe them. The staff became a special gift that will always be dear to us.

    Den J

    5

    June 19, 2017

    I am a current client of this provider

    The first time we met with Home Instead was in January 2017. It was more of an informational session as we could not get my mother to agree in having someone come into the home. The time taken by their staff with just “possible clients” was not only above and beyond but comforting to know when we were ready, we did not have to look any further than Home Instead. Needless to say, it took a few months to get mom on board with one day a week. However, now my mom ….and my dad look forward to their weekly visit and assistance from the healthcare provider. As time moves on, so will the number of days we will utilize Home Instead. And again, there will be no need to look any further! Thank you Home Instead, Merrillville, IN!

    Satisfied235

    5

    June 8, 2017

    I am a current client of this provider

    We are currently using HISC to assist in the care of our mother. We couldn't be more pleased with the services provided by the agency and caretaker. They are flexible, professional and always willing to assist. Mom's caretaker is the best! She takes the time to ask about family, shares meals with mom , plays games with her and continually asks what she can do for mom. We're comfortable knowing she's well cared for.

    hope-saddler

    5

    June 2, 2017

    I am a current client of this provider

    From the first call, to every little change you make or concern you have, the staff in this office will go above and beyond to make your family comfortable and happy. They are truly partners in your family's care, that truly CARE about your family and finding solutions that Expectations met? Absolutely not-- they were beyond exceeded!!!

    c-n

    5

    May 20, 2017

    I am a current client of this provider

    Everyone who I have had contact with is aways polite, friendly, encouraging and very helpful. They show great respect and concern for our mom and are eager to answer our questions.

    Anonymous820873

    5

    May 10, 2017

    I am a current client of this provider

    The caregiver is very good and agrees to just about everything I ask her to do for my husband. We are very satisfied.

    Vassar

    5

    November 8, 2016

    I am a current client of this provider

    The care providers are a joy be around; they are friendly and sincerely want to help. I would highly recommend them be to to be used

    Bubsterc

    5

    August 19, 2016

    I am a current client of this provider

    We are very satisfied with Home Instead as they provide excellent care and companionship for our mom during these past several years. The caretakers are caring, dependable and trustworthy. The Home Instead team have been very accommodating with my mother's scheduling needs and are available to discuss any concerns we have. They provide a very valuable service to our family.as well as peace of mind.

    debbiebjnickole

    5

    June 14, 2016

    I am a past client of this provider

    Their is no better care than what we received from Home Instead Senior Care. My mother has had a real improvement from the care that they provided. They arrived in a timely manner for their shifts and always made sure my mom was the priority. I would definitely recommend their services.

    cathymvanna

    5

    June 14, 2016

    I am a past client of this provider

    The caregivers gave peace of mind to me and my family. They provided excellent care to my mother. We LOVE Home Instead, you are wonderful!

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    Services and Amenities of Home Instead - Merrillville, IN in Merrillville, Indiana

    Agency Type

    • Full Service Agency
    • Agency Extra: Each Home Instead franchise office is independently owned and operated.

    Range of services

    • Companion Care
    • Range Of Services Extra: hospice support, Alzheimer's and other dementias care, chronic conditions

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping

    About Home Instead - Merrillville, IN in Merrillville, Indiana

    Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.

    Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support.

    Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent.

    What You Need to Know About Home Instead

    • Founded in 1994 in Omaha, Nebraska
    • More than 1,000 locations in over 10 countries around the world
    • Offers in-home personal care, nursing care, dementia care and companionship for seniors
    • Home Instead is known for its kind, well-trained Care Pros and individualized care plans
    • Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
    • Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety

    What Home Care Services Does Home Instead Provide?

    Personal Care Services

    With a dedication to preserving the dignity and independence of clients, Home Instead’s Care Pros provide personal care services that include:

    • Help with mobility, including standing, grooming, walking, and getting in and out of bed
    • Medication reminders
    • Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
    • Grocery shopping and assistance with other errands
    • Light to moderate housekeeping assistance, including laundry
    • Transportation to and from appointments or visits with loved ones
    • Regular companionship

    Personalized care plans are provided for every client. These plans include detailed information about the client’s condition and needs, as well as an outline of the services that are to be provided to the client.

    In some cases, personal care services may be combined with other services, including dementia or nursing care, depending on the clients’ health.

    Alzheimer’s and Dementia Care

    Home Instead employs experienced, trained Care Pros who are able to provide person- focused dementia care for seniors who are living with Alzheimer’s disease, Parkinson’s disease, or other forms of dementia. These Care Pros offer personal care services, along with the following:

    • Assistance in establishing a stable daily routine
    • Meal preparation
    • Positive reinforcement
    • Assistance with social skills
    • Transportation to and from appointments, errands, and visits with loved ones

    Care Pros in this role take time to understand clients’ life histories and to focus on the person they were before dementia. Just as with the company’s personal care services, each dementia care client undergoes a comprehensive assessment and is assigned a care plan. This plan is reviewed regularly and adjusted to meet changing needs.

    Hospice Support

    When a senior is nearing the end of their life, hospice support can be there to ensure the comfort of them and their family members. Hospice support Care Pros can help with hygiene, medication administration, and basic housekeeping for seniors, as well as provide nutritious meals and supportive care for family members, enabling loved ones to spend as much time with seniors as possible as they approach their final days or hours.

    Meal Prep & Home Helper

    Home Instead offers basic housekeeping and meal preparation services for seniors who require a little extra help around the house. The company’s Meal Prep & Home Helper service can include assistance with tasks such as laundry, dusting, and vacuuming, as well as the preparation of nutritious meals that meet any dietary requirements set forth by clients’ healthcare providers.

    Transportation

    Home Instead provides safe transportation to and from clients’ destinations. Aging adults may use this service when they need help running errands such as grocery shopping or picking up a prescription, or when they’d simply like to spend the day shopping or visiting with friends. Transportation services from Home Instead can be arranged at predetermined drop-off and pick-up times, or Care Pros can accompany aging adults on errands and provide assistance and care throughout.

    Companionship

    Many aging adults face isolation and loneliness. This is especially true for those who’ve lost a spouse or who don’t have family close by. Home Instead Care Pros strive to build meaningful connections with clients. Companions visit seniors regularly on a schedule that works best for the client. These visits offer seniors a time to enjoy meaningful conversation while engaging in a game of cards, a puzzle, time outdoors, or other activities.

    What People Are Saying About Home Instead

    Clients and family members often speak highly of this agency’s dementia Care Pros and the attentive, compassionate care they provide to seniors. One family member provided a five- star review of the company, saying, “They have all been kind, caring, and attentive to my mom’s ever-changing needs that go along with her dementia. They have been with us and for us every step of the way. I would recommend them to anyone.”

    Other clients point to the meaningful relationships they’ve formed with Care Pros. One client said, “The lady who comes and helps me is wonderful. We get along really well and she is really nice. we also have a lot of fun together,” while another client’s family member provided a raving review of Home Instead, saying, “It was wonderful dealing with the staff. Charlene was extremely helpful and very accommodating to our needs and schedule. She worked very long and hard to make sure that everything was in order and everything would run very smoothly. She is still in contact with us and helping us in any way she can.”

    How Much Does Home Instead Charge for Home Care?

    Home care costs vary based on several factors, including the type of services required, how often one needs assistance, and the timing of the services (i.e., overnight vs. daytime care). Where you live also has a significant impact on the cost of home care, as national chains scale their local prices to the cost of living in a given area.

    When planning for home care costs, keep in mind that the national average cost is about $26 per hour, though prices in your location may be higher or lower. You can contact a Family Advisor to learn more about home care costs and payment options in your area.

    Who Should Consider Home Instead?

    Home Instead’s Care Pros are dedicated to preserving the dignity and independence of aging adults who need help managing daily tasks. This company is an excellent care option for those in need of services such as:

    Personal care: Seniors who need help with ADLs, including medication management, grooming, and mobility, can benefit from the help of Home Instead’s Care Pros.

    Dementia care: Home Instead Care Pros can provide specialized care for seniors who are living with Alzheimer’s disease or other forms of dementia. Care Pros have been specially trained to provide personal care and enhanced services that increase the quality of life for these seniors.

    Companionship: Care Pros are dedicated to helping seniors fend off loneliness by building meaningful, fun relationships through their companionship services.

    Hospice care: When seniors are nearing the end of their life, Home Instead’s Care Pros can provide support to ensure the comfort of seniors and their family members.

    How to Get Started with Home Instead

    Contact a Family Advisor for more information about Home Instead’s offerings in your area and to connect with a local home care provider. Our knowledgeable Family Advisors can provide one-on-one guidance to help you find the best home care service for your needs and budget, all at no cost to you. No matter where you are in the process of choosing a home care provider, a Family Advisor can help.

    Map of Home Instead - Merrillville, IN

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    The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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