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Right at Home of Buxphilly

340 E. Maple Ave., Langhorne, PA 19047

(267) 481-7757

Verified Partner

4.22

(9 reviews)

Offers Home Care

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Reviews of Right at Home of Buxphilly in Langhorne, Pennsylvania

4.22

(9 reviews)

    Cocoamo

    2

    April 2, 2022

    I am a current client of this provider

    The caregiver has been wonderful. The only area I’d like to see improvement is in a more detailed daily note. The problem is with the office and management or perhaps I should say mismanagement. They are very unprofessional when answering my calls. They leave messages telling in advance of when the caregiver will be taking time off at my request because initially it was only one day notice. Unfortunately, they don’t start looking for a replacement until right before one is needed. They approve too many requests for the same weekend off leaving no one to fill in. I once returned their call and was asked if I could fill in for someone because apparently they don’t know their clients from their employees. It turned out that my family member was the client that they were looking for coverage that weekend. Very unprofessional, clearly not trained for customer service and support. I don’t know if this is the same for all locations. I use the Bensalem office. I’m currently interviewing other caregivers so I can stop using Right at Home because on my days off I’d like to remain right at home myself instead of going back to care for my family member whom I care for Monday through Friday. I don’t need the added stress of an incompetent company such as Right at Home Bensalem.

    CMMC

    5

    February 25, 2021

    Other

    Love working with Right at Home. The agency provides care for my 94 year old mother with mild dementia while I go to work. My mother says she is treated "like a queen." The agency provides medication administration, meals, helps my mother with hygiene and dressing and most importantly companionship. The staff is amazing to work with, always keeping me inform of how my mother's day was. We communicate via a daily log or by text messaging or a phone call. The staff is always professional and arrives on time. The staff also protects my mother by wearing a mask. When a different staff member needs to come and cover for the caregiver assigned due to a day off, someone from the agency always calls me to inform me of the change. Also, the agency is very flexible with any changes to my schedule. Everyone I speak with is always professional and kind. Would recommend Right at Home.

    jh4boys

    5

    February 16, 2021

    Other

    Rite at Home has been very helpful with the care of my mother in-law. Their employee's have been very nice and professional . They always keep the family informed of any changes that needs to be done concerning her care. They are prompt and always show up on time. We have been very satisfied with her care.

    GHC14

    5

    June 10, 2020

    I am a past client of this provider

    In May, we needed care for mom quickly as she was being discharged from the hospital and returning to her independent living facility. Right at Home was very responsive and always arrived on time. Always available by phone and proactive. Very patient. We would highly recommend.

    kvk18

    1

    July 1, 2019

    I am a current client of this provider

    Initially super care great communication When on vacation and need them the most I have spent more time in the phone then the actual care for mom. Caregiver played candy crush while sitting on the couch Read the “hand written” note rather than typed instructions EVERY EXCUSE IN BOOK FOR EXPLANATION FOR HORRIBLE CARE

    Provider Response

    Respite care is one of the cornerstones (is the foundation) of the services provided by Right at Home. We're thrilled to hear your initial assessment of our care and devastated that we dropped the ball at the most important time. Had we known this happening, we would have done anything to resolve the issue and prevent it from happening again. We are always available to discuss and change the custom care plan to best suit yours and your mother's needs.

    Hank5

    5

    February 23, 2016

    I am a past client of this provider

    Right at Home and the caregiver they sent me were very good. In fact, I was going to ask for her again because she has 20 years of experience, I think. This is the first agency where we really liked the caregiver they sent us.

    Betty Sullivan

    5

    December 16, 2015

    I am a current client of this provider

    My aide does great; she helps me see my husband and is so helpful.

    Buster Smith

    5

    October 28, 2015

    I am a current client of this provider

    Working with Right at Home was a very valuable experience for my family. The staff was professional and kind.

    Joan104785950

    5

    January 21, 2015

    I am a friend or relative of a resident

    Excellent agency, with good follow up with aides. Great office staff, qualified aides and never miss a shift. Great nurse with overall coverage. Very satisfied!

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    Services and Amenities of Right at Home of Buxphilly in Langhorne, Pennsylvania

    Agency Type

    • Full Service Agency

    Range of services

    • Companion Care
    • Personal Care Assistants

    Types of care

    • Doctor Visit Companionship
    • Light Housekeeping
    • Transfer Assistance

    About Right at Home of Buxphilly in Langhorne, Pennsylvania

    Right at Home provides personalized in-home care and support for seniors and adults with disabilities. Our caregivers are trained to help with everyday tasks that have become challenging. This may include meal preparation, laundry, light housekeeping, personal hygiene, medication reminders, mobility assistance, transportation and other tasks. We offer services for those with special care situations such as Alzheimer's disease, Parkinson’s disease and other dementias; diabetes; stroke recovery; and hospice care. Whether you are looking for a few hours a week or immediate, 24-hour care, we are here to help. Call us today to learn more about the services we can provide you or a loved one.

    Custom Care Plan

    We know everyone’s needs are different, so we create custom, client-centered care plans based on our unique five-step approach to care. We take time to get to know you by discussing your health history, physical and cognitive abilities, daily routines, and personal lifestyle and preferences. This conversation is important to us because we want to help you determine the level and types of care you need and match you with the best caregiver to help you continue to live successfully at home, or wherever you call home.

    Caregiver Training and Care Supervision

    When you choose Right at Home, you can rest assured that our caregivers will deliver the care you or your loved one needs. Every caregiver goes through an extensive interview process, including background checks. We provide initial caregiver training through our Right at Home University before they can provide care, and we provide ongoing training to support best care practices. All of our caregivers are employed by Right at Home and are bonded and insured.

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