Right at Home Front Range
Lafayette, CO 80026
From the Provider
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.
Reviews of Right at Home Front Range
Average Rating: based on 2 Reviews
This is a reputable community organization with professional and reliable staff, compassionate caregiving, and an owner with amazing understanding and integrity. I've known these people to go beyond what is expected and provide outstanding service.
Would highly recommend. Not all agency's are alike - and this one stands out above the rest.
I am a past client of this provider
I used this service for two days and was horrified by the owner's unprofessionalism and complete lack of compassion. My mother was diagnosed with a brain tumor, and the tumor affected the area of the brain that deals with behavior. My brother and I hired this service in the hospital and were impressed with the owner and how she selled the service. However, on the first day of service my mother was completely out of control. The caregiver from the company was competent but was very unnerved and needed assistance from the owner. The next day the caregiver and myself were trying to get ahold of the owner of this service to see what options there were for my mother. The owner did not return a phone call until Monday night at 6pm.
Despite the fact that my mother was given a 2 to 3 month life expectancy and I was deeply griefing, the owner, Sonja, refused to apologize for her tardy response and accused me of hanging up on her?? I was totally baffled by this b/c as I later found out from the caregiver her cell phone kept going out and the owner just assumed I was hanging up on her? Why would I be calling her to hang up on her? Anyway, I can't explain how let down I felt by this service. I also just received a bill for $192.00 for a day the caregiver was not even here. They said it was in the "contract." This place is the farthest from compassionate and I would look elsewhere for home healthcare.
Provider Response
Thank you for your feedback. We sincerely apologize for not meeting your expectations. Right at Home takes pride in our ability to assess and understand your unique situation. Your experience with Right at Home is one we do not take lightly and we will use your response as an opportunity to improve upon our processes. Again, Right at Home thanks you for taking the time to share with us your concerns.
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